Samsung Galaxy S II LTE smartphone to ship as early as next week

First LTE smartphone shipped in Canada
Rogers customer, Brian Javier, right, activates Canada’s 1st LTE smartphone, the Samsung Galaxy S II LTE, at Rogers Plus location in Toronto.

At Rogers we pride ourselves on bringing you the newest technologies first.

We were the first carrier in Canada to launch an LTE network. We’ve quickly expanded that network to become the first carrier to offer LTE in four of Canada’s largest cities. And we were the first Canadian carrier to sell an LTE stick and LTE tablet.

It’s this commitment to being first that has allowed us to secure a very limited number of Samsung Galaxy S II LTE smartphones that we’re shipping to a handful of customers on the Rogers Reservations System today.

While we wish we could get this device to everyone who has reserved the Samsung Galaxy S II LTE on the reservations system today, we’re thrilled to be able to deliver on our first-to-market commitment by shipping Canada’s first LTE smartphones.

We’re also excited to confirm that we’ll continue to fulfill orders for the device as early as next week and expect to have enough devices for everyone in the reservations system.

UPDATE (November 3, 2011, 4:26 p.m): We are pleased to confirm that the Samsung Galaxy S II LTE devices have arrived and we will begin shipping tomorrow to all customers on the Rogers Reservation System. Please note, as we are trying to get the devices to customers as quickly as possible, delivery status on the Rogers Reservation System will say “in progress” today and remain that way until Monday. The majority of devices will arrive next Monday with the potential for some to arrive as early as Saturday.

Keith is Vice President of Social Media at Rogers

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240 comments on “Samsung Galaxy S II LTE smartphone to ship as early as next week

  1. BienAgiter

    Does “Limited supply” mean over 170????? :D

    1. RogersKeith

      We never release the specific number of devices shipped.

      But we wanted to manage customer expectations and chose words carefully in the post when we said we shipped a “very limited” number of devices to a “handful” of customers.

  2. sk

    “We’re also excited to confirm that we’ll continue to fulfill orders for the device as early as next week and expect to have enough devices for everyone in the reservations system.”


    Does that mean that you are already out of devices for the rest of this week? I saw my place in line drop by about 10, so your limited number of devices was 10 for this entire week?

    Why do I have a feeling that Bell is about to announce their first LTE phone and Rogers rushed out 10 phones so they could ‘be first’…..

    1. peter

      Does this mean that those that have paid the $40.00 reservation fee, will get the phones before the general public?

    2. RogersKeith

      @SK – see my note above.

  3. l_di

    ANY idea of when the S2LTE will be available for those who do not have a device reserved? Sometime in the next couple of weeks at least?

    1. RogersKeith

      We expect devices to be in store and available on as early as next week.

      1. l_di

        Great news! I having been saving my hardware upgrade for this phone for quite some time now. Thanks for the quick response!

      2. peter

        rogersKEITH, does that mean that those that have reserved the phone will get it before those that just walk in to a store?

      3. K

        Great question! I have the same one for you rgersKEITH.

      4. RogersKeith

        Generally it should be around the same time, but may depend on shipping dates to different parts of the country.

      5. NOT AGAIN?! Isn’t this what happened with the iPhone 4S situation, where many customers who reserved their iPhone 4S devices early didn’t actually get it any sooner than people who just walked in to the store on release day?

        It was aggravated by two factors:
        1) Some people who had early positions in the queue didn’t even have their phone arrive at their requested location by launch day! (either due to Rogers’ failure to start the shipment in time or delays during the shipping process)

        2) There appeared to be MANY more phones allocated to the regular stock compared to the Rogers Reservation system. I say “appeared”, because as RogersKeith mentioned, we are never told how many phones were actually allocated to the Reservation System. It’s simply unknown (to us, the consumer).

        So, RogersKeith, can you please do what you can to try and prevent #1 and #2 from happening again, so that we don’t face another iPhone 4S reservation system backlash? (It may be too late already, or you may be limited in your power, but any effort [or customer appeasement on this board, lol] is appreciated)

        Oh yes, and a third aggravating factor was reports that for people who used the Reservation system, if they walked in to the store and managed find a phone on launch day, they weren’t able to buy it because their Reserved phone had moved to “in progress” or something like that and couldn’t be canceled by the store (they had to go online to cancel it before they could buy that phone in store?).

      6. GP

        Why is there no mention of this recent news in the official Rogers website ?

      7. RogersKeith

        You can find a press release with some of this information on the investor relations section of the Rogers site. But the device itself won’t show up for order until as early as next week.

      8. bubba

        “As early as next week” seems to be the catch-phrase here…. You guys did not like the sounds of “Maybe next week; Not sooner” ?

      9. l_di

        Hi Keith,
        Any chance I’ll be able to pick one of these up this weekend wif I head to the city on Saturday? I live out of town and don’t want to waste a trip in if it won’t be worth my while.

  4. Alph

    Congrats to the top 11 people on the list!

  5. Scratch this and give us the Galaxy Nexus! For me its more than just data speeds – along with a limiting and more expensive LTE data plan – its about functionality and performance of daily use. This is a great phone but I’m sure MANY customers are awaiting the Galaxy Nexus!

    1. sk

      While I semi-agree, I’m tired of waiting for the ‘next big phone’. I’ve been waiting for the S2 since April and watched this go to Bell while holding out hope that Rogers would get the S2 soon. Here we are closing in on November and the S2 is an awesome phone that will soon be upgraded to ice cream sandwich anyway.

  6. random72

    I find it stunning that there’s so much room for self-congratulation even though one of the most anticipated devices in company history is going to be rationed off to the lucky few while everyone else will be left out in the cold.

    I’m sorry, but where is the good news here? Rationing is a good outcome, is it?

    I was thinking of upgrading early, but I might as well forget all about it until sometime in 2012 because, once again, Rogers can’t get reliable supply from the manufacturer.

    I said on these boards a while back that this whole LTE business should have been delayed until 2012 when a more coordinated, unified rollout could be worked out, instead of the piecemeal, no-device, we’ve-got-nothing-to-share nonsense we’ve had to put up with.

    I know, a network with compatible devices being rolled out together must sound like crazy talk. Other carriers in other countries seem to be able to do it, but…whatever, it doesn’t matter. These comments are probably going to get zapped by the censors anyway, just like a bunch of my other posts.

    This is good news…but it’s not unqualified good news, it’s the sort of glass half-empty outcome that occurs far too often with this outfit.

    What annoys me so much is no one seems willing or able to take responsibility for these messes- it’s always on someone else, like the manufacturers and Rogers is just some weak patsy. No, ‘hey we’re sorry this rollout is a complete disaster, but we’re working hard to remedy it, and make our customers happy because we value your business.’

    Nope- this is a strictly apology-free zone. Rogers is never to blame. Ever.

    I’m done with this LTE upgrading-at-the-speed-of-a-glacier nonsense.

    I’m keeping my current phone until 2015. Maybe by then LTE devices will be available without the aid of a lottery system.

    1. a.c.

      i couldn’t agree more with you. I’ve been waiting for this phone all summer and all the delays and lack of information has really put me off LTE and Rogers in general. I’m considering switching of to Telus

    2. rdmurphy

      Samsung probably sent them a bunch of devices and the delay is probably Rogers slapping their brand all over it and adding their bloatware. Bell doesn’t mod as much so they’re faster to release devices.

      1. RogersKeith

        Hey rdmurphy – As I noted in the post, all we’ve received to date is a very limited supply of the phones, which we’re getting to those customers at the top of our list.

  7. Buck

    I think the Nexus and the GS2 are very similar. Yes there are a few differences, and I think the reason for this is that the Nexus is going to be the Consumer Version, and the GS2 will be the Geek Version.

    The Nexus lack of the SD card memory, the lower resolution for the Camera, the new /better OS. All ways to make it simpler, and more consumer friendly.

    1. TheyCallMeDoug

      Buck, I don’t agree.

      The Nexus phones have always been Google’s flagship phones, making them the pinnacle of geek-phone desire. Similarly: Latest OS version? You don’t get more geek-happiness than with that. Also, Google rolls out the latest-and-greatest OS versions directly to the Nexus phones, keeping them on top for YEARS. Samsung’s record on keeping their non-Nexus phones updated isn’t stellar. (ref:

      The lack of SD card disturbs me too, but the speculated reason for this is that people put the cheapest cards they can find into the phone, which slows it down to a crawl. (Fast SD cards are usually worth the premium!) Compare against internal memory which will be FAST. As long as it’s the 32GB version, I’ll be happy. The 16GB version would be distressing.

      The camera: 8MB vs. 5MB. I’m a big camera guy, and I’m just fine with a 5MB sensor. The speed is WAY more important to me than the pixels. 8MB just gives you bigger image files from a tiny sensor with a tiny lens. Better to have more light hitting less pixels giving you a more light-sensitive camera. (meaning: faster, and better in low-light)

      I dropped off the SGSII waiting list last week (*), and am REALLY looking forward to news on the Galaxy Nexus.

      (*) You’re welcome. ;-)

      1. Phil

        If it was a true “geek” phone, the specs should be maxed out. Galaxy S2 just wins hands down in sheer power comparison and the design itself is hotter too. S2 will eventually get the ICS update as well and you can always rely on XDA if you desperately need ICS.

        Galaxy Nexus is NOT a flagship phone. It is a REFERENCE phone. Its purpose is not to be the best phone out there, but it’s to allow a user to enjoy the phone knowing there won’t be any feature he/she will be missing. You won’t have any problem related to TouchWiz or Sense UI, and you will always have NFC to use with Google Wallet. This isn’t really about customization, but it’s really for simplicity and ease of use. That’s not what “geeks” want.

        Google itself doesn’t have a “flagship” phone. Samsung has theirs, HTC has theirs and Motorola has theirs, but Google doesn’t. Their job is to create more OS and help sales of its partners.

  8. john

    yeah, i have been waiting to get galaxy s2 from rogers for long time (Galaxy s 4g infuse is just outdated device compared to galaxy s2). Galaxy s2 came out in korea since april and it has been more than half an year for rogers to launch galaxy s2, and finally they are releasing galaxy s2 LTE. The problem is people like me living in area(ex:london) where LTE coverage is not provided. Does that mean if i want to get galaxy s2, i have to pay for LTE plan and not getting proper service?

    1. RogersKeith

      Customers with LTE devices can choose between LTE plans or other in-market plans. However, if you’re on a non-LTE plan and travel to an area with LTE, your phone won’t be configured to take advantage of these faster speeds and lower latency.

      1. Tim

        Hi RogersKeith,

        I’m number 2 on the reservation list so my status changed to IN PROGRESS. I called today to figure out a non-LTE plan for my phone and was told that I must get an LTE plan. Thoughts?

      2. RogersKeith

        Hi Tim – I’ll get someone to follow up with you.

      3. Kyle

        I just talked to a CSR and they said you need to get the LTE plan to get the phone. I wish that wasn’t true. I’ve been saving my hardware upgrade for quite a while and don’t want to waste it on old tech like the Infuse. Might have to go to Bell and get the 4G SII to still get an SII and avoid the huge LTE plan pricing.

      4. Rogers_Chris

        Kyle, you don’t need an LTE plan to get this phone. Whoever you spoke to made a mistake and I’m going to make sure I let the right people know that some CSRs may be giving customers such as yourself incorrect info. Thanks for bringing this to our attention.

  9. yay

    wow about time…….was about to make move. the only thing keeping is phones otherwise way better competitors out there for 50% less bill :)

  10. DJ

    Well in a not surprising, but still disappointing fashion, I called my preferred Rogers store location and they didn’t even know “if” the S2 LTE was in the reservation system. Following up strongly, they said they had absolutely no news on it at all. Of course, they also couldn’t have a clue as to when it might be at their store and said so in a tone that seemingly made it sound like never.

    As a student of leadership and management, I have to say “Rogers *Communication*” feels more and more like a misnomer.

  11. Darrow

    I’ll switch to Rogers, if you get me one noooooooow, winterpeg!

  12. Jason

    So, two questions:

    Any indication of when LTE is going to hit Calgary?

    I’ve currently got a Nexus One that I can tether, either through USB or Wifi. I know some carriers in the US make customers pay more for tethering… will I be able to tether a Rogers-Branded GSII LTE without paying more or somehow unlocking/rooting it?


    PS You might want to tell your customer service reps about this. I was on the phone with one earlier today and asked about the GSII, and he had no idea when it was coming out. :)

  13. CWiggum

    When I first put in my reservation for the S2 I was number 45. Last week I was 35, as of yesterday I was 32 today I’m 24.

    While I understand that Rogers wants to “manage customer expectations and chose words carefully” you need to work on your communication skills and let people know the reality. I haven’t received notification of shipment.. so you have received less than 32? I’ve only waited on the reservation list for almost 2 months.

    Bad rogers… bad bad bad.

    Come clean in the future and start sharing information. If it’s delayed it’s delayed. Just stop stringing your customers along

    1. RogersKeith

      Thanks for feedback CWiggum. The device isn’t delayed – as headline states, the device will start shipping as early as next week.

      The supply we received was very limited, but we thought it was better to send to a handful of customers rather than none at all.

      1. CWiggum

        And that would be fair, except for the fact that the way you phrase things leads people to believe there is some immediate hope. From reading the communityforums it sounds as though there are perhaps 10 in stock. Add that to the literal interpretation of “ship as EARLY as next week” meaning that it might be later… you don’t actually know. It makes it sound as if you have more than 10 in stock! This is how your current customers get frustrated… and this is how your current customers become someone elses customers.

        Only a few in stock and it theoretically MAY ship next week.

        I am NOT disappointed by waiting. I am disappointed by Rogers trying to get the subliminal hope up in customers when there is no real information or any significant number of phones floating around.

        The original posting for LTE coming on the 28th with a PICTURE of the S2. That advertising went of for ages. That certainly appears designed to make people THINK the phone is coming onSept 28th when in fact that was not going to happen. Similarly you are now saying it will ship as EARLY as next week… of course it could ship as LATE as next year.

        Read the message boards. There are many many people besides myself who think your advertising and messaging is misleading.

        I stick to my original comment.

        Bad Rogers… bad bad bad *swats rogers on the nose with a newspaper*

      2. Cameron

        That’s because when (and probably will) they screw something up and their customers get angry because it takes 3 weeks to ship, they can use their, “Well technically we said as EARLY as next week….we never promised”

  14. Martin


    Can you confirm the pricing with 3-year contract?

  15. MF

    RogersKeith – would you be able to confirm whether the Samsung Galaxy S II LTE from Rogers is NFC enabled? I’ve seen conflicting reports on this and I don’t think this is specified in the product features listed on the Rogers website.


  16. This may only be within the realm of common sense, but did the complainers here consider that Rogers squeezed these first few devices out of Samsung to get the device out to some of those that RESERVED the phone online simply to show that they are TRYING to get this phone on the market?

    Damned if ya do, damned if ya don’t, I guess.

    Hey Rogers, thanks for trying to appease your customers. Here’s a slap on the wrist for your effort to make some customers happy, instead of leaving them all unhappy.

    1. Random72

      Well, look here- a defender of Rogers’ impeccable virtue (!)

      So which one of the Rogers one-names does Branden J. represent? Decided to let off a little steam, did you?

      Regardless, glad to know you’re so impressed with Rogers ‘clout’, which managed to ‘squeeze’ a few dozen phones out of Samsung nearly 3 months after the phone was announced.

      Impressive isn’t it?

      And here I thought Samsung didn’t know what street Rogers was on (to mangle an Al Capone turn of phrase).

      How wrong I was, and you know, with the strength of Rogers’ valued relationship with the Koreans working for us, maybe they’ll be up to 50 or 75 by Christmas- you just never know! Anything’s possible.

      Anyway, returning to the real world- just for a moment, I promise- I would venture to say that the reason for so much frustration with regard to the launch of this phone (and the snail’s pace, piecemeal rollout of LTE), is the company’s insistence on slathering it with hype and then going into radio silence mode for months on end.

      I don’t know who out there exactly is demanding to know about a phone in August that won’t be widely available until November, or are demanding a shiny new network with zero compatible smartphones and tablets at launch, but apparently Rogers believes these people exist.

      Not to say that all these smart people are wrong, but I think the complaining would die down considerably if rollouts for new products/networks/etc. could follow the iPhone 4S – announcement this Friday, shipments to begin next Friday.


      Is there some reason other launches couldn’t become more compact more often?

      Doesn’t that sound better than flogging these boards with 3 months worth of stonewalling?

      I wasn’t demanding to know about the availability of the SG II in August, and I doubt many here were either, and while you can barely contain your admiration for the company’s modest gesture, the rest of us see it as a problem they largely created for themselves.

      Perhaps in the future, they’ll consider telling people about a phone / tablet / whatever they’ll be stocking, 7-10 days afterwards pricing will be made available, along with some pre-ordering information and a rough time frame regarding availability will follow shortly thereafter.

      Telling people this super-awesome-blow-your-mind device will be available sometime in the future, with no additional info for 2-3 months is just going to make people mad, especially when the company’s competitors seem to be able to roll out new products with far less fuss.

      If Rogers’ executives don’t understand why the SG II launch has people riled up, they’re clearly not as smart as they think they are.

      Glad to hear that ‘squeezing’ a handful of phones from Samsung impresses you so much.

      Maybe you’re one of the privileged few to get one…in that case, good for you.

      1. If you’re looking for the people asking for ADVANCED notice of device launches, than you haven’t spent much time reading the comments on this site. In the last 6 or so months, every article about a soon-to-be-launched phone provided within a month or less prior to that launch date has received constant complaining about the “last minute notice” by more than enough people to warrant some second thought.

        As far as my apparent uncontrollable admiration for Rogers, you misunderstand what emotion I’m displaying. It’s more like uncontrollable annoyance with ignorance.

        Rogers started posting early info because people wanted that early info (well, that’s what they stated, and there’s no other logical reason to do it really).
        So yeah, you can’t please everyone, but I think it’s ignorant when a change that doesn’t really effect the random fluff (read; You), and yet that random fluff comes on and complains.

    2. Bob Saget

      RogersKeith, can you please comment on Branden’s message. Thanks.

  17. Fil

    The main bit of info I’m waiting to hear is:

    Is it an Exynos SoC w/ Mali GPU or a Qualcomm Snapdragon s3 w/ an Adreno GPU??? Because, if it’s the latter, it’s just a rebranded Hercules (Telus’ version of the the SGS2 aka SGS2X) which is being rushed out to beat Telus to the punch (which is available to all on the 28th) and not really worth the wait (Samsung SoC > Qualcomm SoC).

    Also: NFC. Yes? No (REALLY!??) ?

    I’ve got my reservation, but if it’s powered by Qualcomm with no NFC, well, how do I go about cancelling my reservation?

  18. Dudleydorong

    Either rogers is holding on to these phones for a while longer so that they can sell more of the soon-to-be outdated phones… Or, they haven’t got supply until now. My guess is the first option. Either way, not a good showing from Rogers.

  19. gen

    This is great. I’m hoping to get this phone for my wife. I’m on the list at number 56 but I’m patient. Hope to get that same call that I got for my iPhone 4S. Haters will hate, I’d have to say congrats to Rogers for bringing this sweet phone for us.

  20. AnonxD

    Will you be shipping the Samsung Galaxy S2 only to regions that have LTE?
    I am only asking that, because I am hoping it will ship to Winnipeg, Manitoba.

    1. RogersKeith

      It’s available anywhere. Customers can choose between LTE plans or non LTE plans.

  21. Brian

    I have been with Rogers for nearly 10 years, and have the 6gb data plan. It calculates to $5/gb approx.

    There is the $50+ plan for 10gb of data. Will you extend LTE coverage to those who are also paying roughly the same $5/gb pricing?
    Being a loyal customer, I don’t see why I have to be bumped up, nor do I see my usage going up too much with LTE. I’ve been using an unlocked SGII on your network and have only used 2gb of data.

    Yes, using the LTE network will allow me to do much more in a smaller amount of time, but really, do I need to pay $20 more for 4gb more that I doubt I’ll need?

    I feel that if Rogers wants to encourage more people to use LTE, to make it available to anyone who has an LTE network capable/compatible device.

    1. Teejay

      I too have a the 6gb/ $30 that I signed up for with the original iphone 3g launch. I’m wondering if the SG2 that i’ve reserved will allow me to carry that data plan over. I talked to a rep on the phone and they told me it would, but I’m skeptical when it actually comes to it since Rogers changes their minds on things so often. Do you know if data plans are transferable between iPhones and Androids?

      1. RogersMelanie

        If you keep your 6gb plan, you will not be able to access the LTE network. The device will work on HSPA+ etc just without the LTE speeds.

  22. Sanuel

    Want to get the official word . . seeing comments on other sites regarding November 8th being the official release date for this phone. Also, comments about people NOT being able to pick up the device even if it’s at the store before this release date. Please confirm if the device is ready and at your store you can pick it up. If not, this 1 Brian person that did receive it really was all a publicity stunt just to say . . “Hey . . we’re the FIRST to launch an LTE smartphone !!” Who cares !!!!!!!!!!!!!!!!! Seriously, no one cares if ur the first . . people care most about communication and receiving information in a timely fashion. Not about announcing something back in August that you can reserve and have your $40 sit in ur coffers collecting interest while we wait for 7 weeks with absolutely no word on what’s happening.

  23. Bd

    So, is it really true that even though the devices are already at the store, NONE of us cannot pick it up until the launch date of November 8th? If that’s true….that’s ridiculous, horrible and dissapointing news….that brian guy who was the 1st must be a lucky guy….

    1. RogersKeith

      No, devices are not in stores yet. They’ll be there as early as next week.

  24. Abigail

    What is the approximate time next week that this phone will be available in stores?

    1. RogersKeith

      Hi Abigail – we ship the devices out as quickly as we receive them from the manufacturer so it depends on when we receive inventory and how long it takes to ship to the stores.

  25. JG

    If the user of this phone is not on an LTE plan, will this device operate on HSPA+ (21 Mbps) where available?

  26. darrow

    Yes it will work on hspa, you just have to set it to that… in the settings, it is on LTE by default…. I have the device and I do not even have LTE in Winnipeg…. there is one on ebay for 2000, lol… so patience is a virtue.

  27. Linda Lemire

    RogersKeith, i currently have a blackberry bold and i am eligible for phone upgrade. Do it cost something to upgrade to the new Galaxy S II ?

    Thanks for your time and quick answer ! Its a very good news for all Android fan, props to Rogers :)

    1. RogersMelanie

      Hey Linda,

      We don’t have access to account details so we can’t say for sure what sorts of costs may be a part of your upgrade. You can check out the upgrade tool through MyRogers and/or speak with a rep to get specifics.

  28. Eric Garcia


    Was there really an advantage of “reserving the S2″ when it seems like it will be out in the stores by the time it eventually ships out? I WOULD HOPE & PRAY that you guys sort out the people in the reserved list before making the phone public for everyone. PLEASE answer or reply to this concern.

    1. RogersMelanie

      Hey Eric,

      The reservation system is to secure your device and ensure you have one coming to you. This way, you’re not having to wait in lines and/or call around to your local stores to see if they have stock.

  29. AnonxD

    How much will the Samsung Galaxy S II cost just the phone itself and no contract.

    1. RogersMelanie

      Hey AnonxD, all the details are listed here:

      1. kloepelm

        Sorry, but actually the details are NOT listed at the link you provided. Specifically, there is no information about how much it costs to buy the phone outright–without a contract. There are “LTE Plan Details”, but that’s the only pricing information available.

        AnonXD (and I) would like to know how much the phone itself will cost. (Me, I want to use it on Pay-As-You-Go. Yeah, I’m crazy…) I’ve tried asking at Rogers stores, but either they’ve never heard of this phone, or I’m told that they will “never” actually get it in store–only via the website. Getting information is very frustrating.

      2. kloepelm

        Sorry, but there’s no price for buying the phone itself at the link you provided, only prices for LTE plans. AnonxD (and I) would like to know the price of buying the phone outright.

        I’ve tried asking at Rogers stores, but either they’ve never heard of this phone, or they tell me they won’t be getting it instore “ever”–it’s only going to be available through the LTE website. Is that true?

  30. Cuse

    What version of android does this come with?? 2.3.3? 2.3.4? 2.3.5??

    1. RogersMelanie

      Hey Cuse, It’s 2.3 – you can check out all the details for the Galaxy S II LTE here:

      1. Brian Javier (who received the first Galaxy S II LTE from Rogers this week) reports it’s running 2.3.5


  31. darrow

    I now have this device and I am in Winnipeg :)

    Very nice phone, it will be worth the wait.

    1. Bd

      whoa! congrats, I live in Winterpeg as well but I am still currently #930, were you in the bottom 10?

  32. Cuse

    Which version of Android comes installed on this phone???


  33. Ed

    Will the galaxy s2 lte be upgradeable to Android 4.0 when it comes out

    1. Rogers_Chris

      That’s up to the manufacturer, Samsung.

      1. Anees

        thats response lacks accuracy as everyone knows for mobile phones the carrier controls what software it installs on the device.

    2. Cameron

      Most likely yes, even if Samsung decides not to, there will almost always be someone who develops an Android 4.0 ROM for this that you would be able to install.

  34. Fil

    RogersKeith, RogersMelanie, Rogers_Chris,

    Can anyone confirm what type of SoC (CPU/GPU) is in this handset?

    Exynos or Qualcomm?

    My reservation is dependent on this piece of information…


    1. Cameron

      I would also like to know this as well.

  35. Mike

    Why do I keep reading responses “earliest they will be in store is next week”?

    Why do you guys beating around the question. I need a new phone and am waiting for it in Vancouver. Hurry up..

  36. Wilson

    I’m the 254 on the reservation list. 2 HUGE MISTAKES ROGERS DID:

    FIRST: We, customers are adults. When you say “as early” and it’s a Friday, it’s kinda of an insult. Of course it can be as early as next week, we know you won’t be shipping it on the weekend!!!
    You should at least say as late as… instead as we deserve it since we paid 40 dollars to be in the reservation list.

    As it was previously commented: it’s all in the words.
    When you decided to use those words it doesn’t show respect or respect for the other customers who PAID their money to be on the list.
    I know you can not disclose lots of information (even though I don’t know why so secrecy…) but the date is something you should be able to disclose, especially when you say it’s NOT DELAYED… That means you KNOW when you will be receiving the boxes or containers from Samsung. Are they in transit right now on its way to Canada or not even shipped out yet?
    You have a “reasonable” estimate, so why not tell customers :in 2 weeks time at the LATEST”? That would be respectful.

    SECOND: The reservation system is a joke if it’s possible to get the device earlier in the stores…
    The “advantage” to have a guaranteed device without having to be physically in the line in the store is NOT what us, customers are looking for. WHAT WE WANT IS TO HAVE THE PHONE BEFORE ANYBODY ELSE !!!! Don’t you get that? That’s why we paid 40 dollars !!!

    You probably won’t even bother responding to my comment, I know, but I’d like you to remember the time when you were in business school getting your bachelor education to become a Rogers exec and probably your professional communication professor taught you how to respect and communicate with customers. Remember to have empathy and try to image how it is to be in our shoes. Then act accordingly to your values.

    1. Rogers_Chris

      Sorry Wilson, but the Rogers Reservation System probably isn’t for customers like you who are willing to visit a store and wait in line on the first day a device is available. It’s meant for customers who want to avoid the lineups and have a guarantee that they’ll receive a device sent to the store of their choosing as stock becomes available based on their reservation.

      As for the $40 you keep referring to, it’s a deposit, not a fee. It’s refunded to your account.

      We don’t tell you exactly what date devices will be available because, in the past, circumstances beyond our control made us miss dates we announced.

      1. Wilson

        Well I’m sure all of the people who reserved their phone through rogers were not worried about the supposedly line-ups at the store of choice. I don’t even think it will happen a lineup for galaxys2- Iphones yes, people get crazy about it. I’m sure whenever stock is available, if I go to the store I will find it there. So whats the logic behind the reservation system for not so hyped phones?
        You should rethink about your system and apply the more obvious and common-sense reason for why people pay to reserve a device in the first place: to be sure to receive the device as soon as rogers receive it in stock. That means: If I am the 200 on the list, I will be the 200th person in Canada to receive the device, not the 2000th., regardless of lineups or not. Why can’t you implement it? What will Rogers lose?

      2. “Sorry Wilson, but the Rogers Reservation System probably isn’t for customers like you who are willing to visit a store and wait in line on the first day a device is available. It’s meant for customers who want to avoid the lineups and have a guarantee that they’ll receive a device sent to the store of their choosing as stock becomes available based on their reservation.”

        I think it’s reasonable to expect that the Rogers Reservation System is for both. It’s always been billed as ONE way to be ONE OF THE FIRST (in Canada) to get the device, except without the line-ups. However, there’s never been a guarantee of exactly when you’ll get the device, but the presumption is that it will be comparable to actually lining up (hence why it’s supposed to “replace” the need to line-up).

        For those that reserve but are relatively far back in the online queue, I think it’s reasonable for them to expect that they may have to wait a bit.

        But really, all this could be better handled if adequate priority and stock were given to the Rogers Reservation customers and if customer expectations were dealt with in SOME way (e.g. updating customers that 1-350 will be shipping today across Canada, and we expect 300 more to be cleared by the end of the week). But instead, it feels like we are being stonewalled. It would make sense to me that a company wouldn’t want to release exact numbers, because whoever is being left out by the initial shipment(s) will be angry when they find out – but how is THIS outcome any better?

        I think we can see the fruit of failing to do the things I suggested above – there has been a definite and overwhelming customer backlash. Some of the complains have been unjustified, but the general sentiment of the comments here is somewhat justified.

  37. Shaggyskunk

    why not have the redboard set up to show the newest comments 1st…or at least have the option…newest, oldest and even most popular or liked?

  38. Anees

    with Telus now having the Galaxy SII (AWS) available to order, This effectively makes Rogers the last provider from the top 3 to offer it. Likely the last as other are not likely to offer it considering other phones that have been announced.
    the dozen phones deployed don’t really count towards this as thats more of a sampling then a deployment. Even samplings have a wider deployment. If I dont recieve a notification by Monday I’ll likely be picking one up from Telus.

    1. Anees

      the Telus phone is a $100 less as well.

  39. PatientJason

    While I am way down the list (479) to get this new GS2, I will be extremely disappointed if a person gets the HTC Raider LTE phone before I get this GS2.

    “Limited Quantities” and “may ship next week” are code words for network unstable and we want the network to be solid before we start adding more devices and users.

    This LTE Network has been available for 4 months, yet customers have not been able to access it.

    Please get us the phone so we can both experience the network and use an exceptional phone.

  40. Rebecca

    Does this device have NFC on it?

  41. bd

    Well it is the “early as next week” and my status still shows as “OPEN” and #919…..Rumour mill has it that it’s not even supposed to be launched till the 8th…Rogers rep can you confirm??

    1. Shaggyskunk

      It was all about Being first in Canada…hollow victory if you ask me and about 1,000 others that have reserved the device.

  42. bd

    Okay, umm someone deleted my response on here, I was just simply asking where are the phones that Rogers has promised us. It is the “early next week” week and yet everyone is on a standstill. We need answers from a Rogers rep of what is happening. It is quite frustrating that Rogers has only shipped out 10 devices and nothing this week. I live in Manitoba and I do not know when am I going to receive mine as your perceived messages to everyone “as early as next week”……….

    1. Phil

      They didn’t promise you anything. You see, they have been saying the phones will be at the store “as early as next week”. It’s just a way to deflect any question regarding the release date while still answering them. “As early as next week” only implies the possibility of the phones being at the store, just like last week, or the week before. There are so many marketing ploys Rogers is getting away with, it’s not even funny. Calling their LTE network “Beyond 4G” is another example. Is LTE a 5G network then? Pathetic.

  43. Rooco Rumpalli

    Can anyone from Rogers please confirm something for me, I would like to use your LTE network will I have to get a new plan to access this if I have an existing 6GB HSPA+ plan.

    According to Bell I can access the LTE network by just purchasing a LTE sim card ($5) and phone with my existing 6 GB HSPA+ plan on Bell will then become an LTE plan at no addition cost.


    1. RogersMelanie

      You’ll need an LTE plan and device to access the LTE network. The LTE devices will however work on HSPA if you’d prefer to keep your 6GB plan.

      1. Cameron

        Could you please leave an answer that helps more than one person? Aka an answer to a question that nearly everyone has been answering?

  44. Droid!

    Just got off the phone with a Rogers Plus Rep and she informed me that the GSII LTE will be available just before they holidays….I say first week of December! Pretty sad for something that’s been announced since August 30th! Could someone at Rogers explain how the HTC Raider that was announced last week is already available, but the GSII LTE that was announced 2 months is still on reserve? Do you guys not have Project Managers that can use Microsoft Project? Pretty easy to make a timeline in stick somewhat close to the dates…You guys missed the mark by 10KM…

    The fail whale!

    1. Shaggyskunk

      I doubt that the rogers plus rep is correct…since when rogers made it’s big splash announcement, they said that they would be shipping as early as next week…I would think long before the Holidays,,unless the rep was talking about American thanksgiving :-)

  45. Yuong

    Will it be possible to share one of those LTE data packages with my BB?

    1. RogersMelanie

      Hey Yuong,

      The LTE data sharing plan allows you to share the data between a smartphone and a mobile internet device. Unfortunately, a BlackBerry isn’t eligible. Check out the specifics here:

  46. Josh

    Will this be offered with the Galaxy Tab promo or is that being held back? Im looking forward for the phone together with the Galaxy tab promo for new activations.

  47. where_Is_myLTE

    Where is my LTE phone, Rogers???
    Bell already sent me an email about the Raider and TOMORROW it will be in stores. Someone at Rogers should lose their job!
    The day is over and nothing from Rogers today!
    NCIX is already selling Galaxy Nexus (pre-order) and said ETA date is Nov. 14.
    I’m seriously considering my other options now.

  48. Chris

    I think the biggest reasons this is so frustrating is that no other device has been on the reservation system anywhere close to this long. And the fact that it is nearing Christmas so we are being hit with a new device each day to where the question comes up: do we really need to get this device? We have the raider on multiple carriers, the galaxy nexus that could hit in the next month. Just a lot of unknowns in terms of when. For me I sold My Atrix to buy this device now I am using a friends old iphone 3G as a stop gap. But it would be easier if we had more information. If I knew I would have to wait 2 more weeks I would cancel my reservation and look at pottentially going with another carrier/device depending on what the best offer is. If the SGS2 was guaranteed to be in my hands this week, I would easily hold my ground.

    Sure its the difference of a week, but when you have less connectivity and are less efficient at handling tasks since you don’t have the correct tools to do so, impatience can occur.

    Hopefully more info will come your way to put out to us.

  49. Kevin

    Wow another post promissing this phone, its been months and months now that this has been promised. Maybe it will actually come out now :). But does it really matter? Telus has the same phone for half the price($100) and far better plans. Goodnight Rogers.

    Too little, too late. I am going to Telus tomorrow to switch over from Rogers and am going to pay less than I do now for more options and far better service.

    Rogers used to be the best but somehow managed to become worse than Telus ever was which is saying a lot.

  50. Martin


    Can you please give an update on what is going on here with the S2 LTE? This is now beyond ridiculous. I need to update my phone and I am getting so frustrated on waiting. If it is going to be December then come out and give us a date so we can make a decision. Rogers’s customer service seems to be going from bad to worse. Surely someone must know when the phones will be available?

  51. bd

    RogersMelanie, Instead of trying to gain new clients with hyped up marketing ploys like giving out 10 Galaxy S2 LTE and the rest being available before holidays, I seriously suggest you try keeping your EXISTING clients. If you keep us happy, of course we will refer people to Rogers. Having things happen like this just turns future clients away fromt he company. Work hard for your existing clients, we are your bread and butter.

  52. mark

    i just switched to telus because of the lack of info.. telus has the best rate in the city. i know they dont cover much land but city limits if perfect for me with 5 gigs for 50$/month

  53. Jacob


    I noticed a great question earlier that you have continently avoided answering. Your media release stated that select few devices (we all know it was around 10 units) were delivered last week (Oct 23-29( and at that time everyone was told that you(Rogers) see no concerns with having enough devices ship to all the people on the reservation system ‘by early next week’ (Oct 30 – Nov 5).

    Now we all know the device wont ship on a weekend so that leaves Oct 31 – Nov 4 as shipment days. Today is November 1st, tomorrow is November 2nd (Wednesday) and half the week will have gone by. As far as everyone can tell no devices have been shipped, and worse is no feedback has been given.

    Everyone wants to know what’s going on. I realize you cant give an exact date but perhaps you can at least comment on you media post in regards to devices shipping early next week (this week now) and indicate if this is still on schedule or if there is some type of delay.

    Waiting is a horrible thing to most people but its only made worse by lack of information. Perhaps you can inform us if things are on schedule for the shipment this week or should those of us that have a broken smart phone and using a junker waiting for a good upgrade (like me…stuck using a dumbphone) should wait or should we switch the the HTC Raider?

    1. I was around #880 in the Reservation Queue before today and my device is now marked as “In Progress”. Assuming they DO get it shipped out by today (or tomorrow), then that would fulfill their conservative statement that phones would be shipped as early as this week.

      I expect that my phone “may” arrive by Friday if it’s shipped by today, but more likely it will arrive on Monday. That’s IF it does get shipped out today :P

  54. saf

    Hi RogersKeith / will the sg2lte be available on FIDO? at the same time as Rogers when it comes out as early as next week?

    Thank You.

  55. William

    Can someone from Rogers comment on reservations through corporate plans? I reserved a Galaxy S2 LTE on September 14, 2011.

    1. RogersMelanie

      Hey William,

      What’s the question?

      1. Cameron

        The question is why you aren’t answer anything useful on this forum

  56. Infuriated

    To say i am infuriated with Rogers is an understatement. I have been waiting for an upgrade, especially the SII for a while and have been on the reservation list, started of at 270 two months ago and i guess as people dropped I was #220 as of last weeks “shipping early next week anouncement”. As of Friday last week I was #208 and as of today #207. This means they have only shipped ~12 devices. Now, I think Rogers is just lying to keep customers from switching to Bell who is already carrying the SII. Treating your customers this way is not good business. Be upfront and set the right expectations! Maybe this whole mess needs to be taken to the press!!!! Arghhhhhh! Just tell us when you are shipping this product and not hold us ransom…i bet my post will be deleted!

  57. abualjooj

    My old phone died on me ages ago, and have been waiting for the SG2 for a while now….not sure if I can wait any longer as I’m using a regular non-smartphone- device while i have a 6GB unused data plan (which i cant cancel without paying penalty)….. Please Rogers give us a date as I’m off contract at the moment and paying a lot for my wireless plan.

  58. Martin

    Dear Rogers,

    It is now almost “as early as the week after next” and still no sign or no comment. My reservation place is going down by 10-20 a day purely due to cancellations as disgruntled customers give up and move carriers. Surely it is not too much for someone to make an announcement? “It has been delayed due to ……. and will be launched on ……..” Then everyone knows what is happening, calms down and gets excited again. At the moment the whole process is so frustrating.

    Whatismore, when it is finally launched we are told $199 for a three-year contract. This phone is now six months old yet is $50 more expensive than the 4GS and the Raider which are brand new, were announced and were available the next week. In areas where there is no LTE, and won’t be any LTE for 10 years — i.e. most of Canada — this is unacceptable.

  59. miles

    im 519 on resavation list by the time I get the phone it will be 2012. thinking of switching to bell.

  60. We’ve been hearing about the imminent release date for a long time now. Last week in this blog post it was stated that by this week you should have enough inventory to fill orders in the reservation system. Any update on when we can expect delivery?

    1. Cameron

      Don’t expect them to reply with anything useful whatsoever. The customer service reliability on every statement they say about this phone in terms of date of release has been terrible.

  61. Chris

    Here is a side question. does this device come in with the MHL adapter in the box? (for HDMI out)

  62. Frustrated

    When will this phone be available?

  63. Ty

    Since rogers has dropped the ball horribly on this, will you be adjusting your plans and phone pricing for the GS2 to match your competitors?

    1. RogersMelanie

      We can’t comment on what competitors are doing but all our pricing and current offers are posted on

  64. John

    Everyday I come by the redboard looking for updates on the GS2 LTE, but all I get is disappointed customers expressing their frustrations. When will we be as happy as Brian after we receive our devices that have been a long time coming? I’d actually be happier if you came out and said we don’t have it and won’t be getting it rather than leave me in suspense like this. No wonder everyone takes advantage of you Rogers, you’re very disorganized.

  65. John

    Just spoke to a Rogers business agent and he confirmed that Samsung only released a very limited supply of the GS2 to Rogers and they will be fully releasing the phone in Summer 2012 when Rogers fully rolls out LTE across the country. Until that time only small quantities will be available intermittently. Great.

    1. RogersMelanie

      Hey John, as we mentioned devices are going to start shipping soon (as early as this week). Sit tight – they’re coming.

  66. I propose that this (Public Relations / Social Media) department in Rogers be renamed internally to “Goodwill Management”, because that would be a cool, clear mission statement :P

    Also, John just wrote: “Just spoke to a Rogers business agent and he confirmed that Samsung only released a very limited supply of the GS2 to Rogers and they will be fully releasing the phone in Summer 2012 when Rogers fully rolls out LTE across the country. Until that time only small quantities will be available intermittently. Great.”

    Are you serious?! If that is true, then I guess I am one of the CHOSEN ONES :D (lol, sorry guys, couldn’t resist. I went from ~880 in line today to “In Progress”, so I hope that means my phone is coming :D ).

    However, I still anticipate that at least some people will be able to walk-in on Friday or Monday and pick up a Galaxy S II LTE from a Rogers store, reservation system “be damned”. Kinda like the iPhone 4S situation where some people were able to get a phone more quickly by walking into Future Shop on launch day instead of waiting for their Rogers Reservation to arrive.

  67. I’m in the sales training and customer service business as a trainer and consultant. One of our fundamental tenets is that you have to “Manage Customer Expectation”. All of these negative comments that you (Rogers) are getting are a symptom of horribly managing expectation. I don’t need to remind you what you said last week but what you did was create an expectation in eager customers. Your continued silence and the obvious inability to keep the commitment has has created this flood of nasty commentary. People are generally forgiving when they know what to expect. “When you don’t properly manage customer expectation that’s when you get buyers remorse and disgruntled customers. I hope you’ll take this as a lesson, all this negative commentary could have been avoided had you just made a proactive statement. Just let people know what they should expect and if it’s different than the original expectation tell them that and tell them why and they’ll leave you alone.

    1. +1 to what Howard Olsen said.

      I said something similar in the comments when I was waiting for my reserved iPhone 4S to arrive, except it wasn’t as smartly put :P

      To cut the Rogers RedBoard team some slack, though, Rogers may be a huge company but I’d imagine the RedBoard team isn’t. Perhaps they’re trying to do the best they can with the limited team (and perhaps experience) they’ve got?

      But in any case, your points are still true and I think it would prevent a lot of headaches on both sides for future product launches. I hope Rogers RedBoard takes heed!

  68. BienAgiter

    Aww yea “In Progress” ! Does it usually take a few days to receive the UPS shipping notification because I have yet to receive anything?…

    1. RogersMelanie

      Hey Bien, as mentioned in the update, the “in progress” status will remain this way over the weekend.

  69. Thomas

    Hi !

    Will the Samsung Galaxy SII LTE be NFC enable ?

    Thanks a lot !

  70. yay

    im # 72 on reservation system is there enough phones to out for reserved phones?

    1. RogersMelanie

      Hey yay,

      As we mentioned, the devices are being shipped today to all customers on the Rogers Reservation System.

      1. yay

        Hi Melanie,

        Thanks for the good news as i really need a new phone my iphone is busted :)

      2. RogersMelanie

        We’re excited for this device too.

  71. Shaggyskunk

    Hi Rogers_?

    In anticipation of picking up the SGll, I have one question for clarification.
    It is my understanding that if you are eligible for a Full Upgrade, all you need to do is, go to the store you selected, show photo I.D., activate the phone and leave? You do not make ANY payment at the Rogers Store, the cost of the upgrade will be added to your monthly Bill and the $40..00 Reservation Fee is credited back to your Account, correct?

    1. RogersMelanie

      Hey Shaggyskunk,

      Yes that sounds about right. Without looking into your account, I can’t say for sure what upgrade eligibility you’re subject to, but yes, in theory if you’re eligible for full upgrade this would be the case. Your $40 fee is automatically credited to your account when the device ships.

    2. I think you’ll have to renew/sign a new 3-year contract in order to get the discounted phone price, though. So keep that in mind?

  72. danielle

    even if my device is shipped will it still say in progress over the weekend?? will they be shippng on saturday as well??

    1. RogersMelanie

      Yes that’s right Danielle. Saturday shipments are dependent on the location you’ve selected to pick up your device at.

  73. Mike

    What about people waiting to pick it up in stores. Is the order shipped just to cover the people in the reserve system or can I expect to go to a store and purchase the phone by the end of next week.

    1. RogersMelanie

      Hey Mike,

      Same deal. You should start to see inventory arriving next week. Best to speak with the stores directly about their specific inventory levels.

  74. BienAgiter

    Where are the devices being shipped from? Are there several distribution places or one central one?

    1. RogersMelanie

      They’re shipping from our warehouse. The exact route will depend on the location which you have chosen. As I’ve mentioned a few times, some stores use a distribution centre for deliveries. Your store will contact you once the device arrives.

      1. Wilson

        Well, can you please call the below Rogers store and tell them that?
        Every time I call them, even if I speak to different people, they all say the S2 won’t be coming to Alberta, because it’s LTE and we don’t have it here yet. Maybe next year.
        The latest one at least told me it will probably be officially launched by Rogers nationwide at the end of November, and there’s no chance they could be wrong or misinformed. I have a feeling that even if they receive my reserved device they won’t be calling me.
        You could at least tell them wrong and advise them to call me?

        Rogers Authorized Dealer Digital Communications
        8882 170th St Unit 1690, West Edmonton Mall
        Edmonton, AB T5T4M2
        (780) 413-9855

  75. Miles

    Hey Melanie. Thanks for your updates. I went to Rogers Erin mills town center in Mississauga. The rep told me Christmas. Is that true

  76. Iondroid

    Saturday morning and I still haven’t received a email of shipment status. :( looks like mine wont be shipped today :'(

  77. HowieF

    I’m happy to say that I’m holding a GS2LTE in my hand right now! Went to a Telephone Booth (the store, not an actual booth..if those even exist) and asked if they had and to my surprise they did! I had spoken to a couple licensed Rogers stores and none of them had any stock and didn’t believe they would get for a couple of weeks. After getting my phone, I went to a Wireless Wave, and surprise surprise, they also seemed to have stock. I’ve had nothing but problems with the reserve list, and it seems that it was smart of me to ignore my spot on it and just ask the stores. This entire process has been a joke.

    Great phone, but for the record, I convinced my wife (who just switched to TELUS) to get the GS2X which is basically the same phone except it is only $99, doesn’t have LTE; however uses dual HSPA so it can do 42 MBPS compared to the LTE version which only does 21 MBPS on HSPA. Yes, LTE is way faster, but I’m not one of the 5% of Canadians that live in a LTE zone, nor will I shell out the money for it. Anyways, both phones are the same in terms of specs, although TELUS loads the phone with some better software compared to the Yahoo and Rogers apps. I stuck with Rogers because I’m on a retention plan that no other carrier can seem to come close to (trust me, I tried…hard), but you may want to consider TELUS, they have great customer service and some good plans too.

    1. I called it… “However, I still anticipate that at least some people will be able to walk-in on Friday or Monday and pick up a Galaxy S II LTE from a Rogers store, reservation system “be damned”. Kinda like the iPhone 4S situation where some people were able to get a phone more quickly by walking into Future Shop on launch day instead of waiting for their Rogers Reservation to arrive.”

      :P This is why I phoned in on Friday and Saturday to my Rogers Plus store (and another Rogers reseller) to check if they got anything!! But they hadn’t, except I may have skipped calling the reseller on Saturday, though… Oh well, time to start PHONING AROUND!

      I thought this was what the reservation system was supposed to preclude the need for… :( (oh well, at least this time I had a better idea of what to expect, having learned from the iPhone 4S reservation process)

  78. Duffy

    I just went to the Rogers plus store, which has my reservation. They actually have my phone, they even showed me the box with a big on hold sticker on the side. But….. they can’t give it to me until the “official release date”, yet lots of other people have been getting theirs. The person was very nice, and indicated that she would call me when she can release it, which is fine.
    I would like to know, Rogers, when is this “date” as right now my phone is just sitting there 3 minutes from my house, with my name on it. What is the plan to release this phone to other people, but not me, and why was I not made aware of this plan. I didn’t mind waiting, and once the update E-mails started coming out, I was happy with that. What is the next step Rogers?

    Rogers Plus‎
    1632 14th Avenue N.W.
    Calgary, AB T2N 1M7
    (403) 202-1801

    1. RogersMelanie

      Hey Duffy,

      I’m going to email you about this.

    2. Darrell

      Hi Duffy,

      Has the Rogers Rep contacted you about this? Do you mind explaining why this is?


  79. Sandeep De

    I reserved this device using the reservation system. This morning I received an email with the tracking information. However either the tracking number is wrong or the destination it was sent to was wrong.

    The tracking number provided shows it was signed for and delivered in the wrong city. Who can I contact about this? There is no customer support information provided on the reservation system / emails and I doubt the store where it was supposed to go will know.

    1. RogersMelanie

      Hey Sandeep De,

      Some stores use distribution centers for their shipments. That’s most likely what has happened here. If this is the case, the store will be calling you once the device has arrived from the distribution centre for pick up details. Best to speak with the store directly for details.

    2. HowieF

      Also, if you need any help you can communicate with:
      I personally haven’t had the best experience with the reserve system as my number has changed which impacted me getting details on my reservation. I had spoken to both the people on the chat (link above) and 1-888-ROGERS1 team. As the reserve system is basically a licensed organization carrying the Rogers name (just like the stores) they don’t have much communication between them. To get any details on your reservation chat is your best option. I’m still waiting for details on a issue that was opened 13 days ago and have been promised call backs, with no success. So if you can’t get the info you need right are probably not going to get it.
      If I’m wrong about chat being your best option, call 1-888-ROGERS1 and ask for “Track and Trace” who typically handle the phones after shipment, but I’m not sure if that includes phones from reserve list.

      Good luck!

  80. yay

    when are you shipping the phones? #39 on the list and status still says OPEN?

    1. RogersMelanie

      Hey yay,

      What does your status say now?

      1. yay

        Hi Melanie,

        My status has changed to IN PROGRESS and its been the same for past 2 days. I still haven’t received my shipping info and this is third day now. This is kinda unfaie because I can’t cancel my order and everyone is able to pickup a phone from any retailer. Why the heck did i pay and didnt get phone yet :)?

  81. danielle

    Do you want to tell me why someone else in edmonton that was behind me on the reservation list got their samsung galaxy s2 today and i just called my store and they said its not there????????

    1. RogersMelanie

      Hey Danielle,

      They probably ordered a different version of the device. Each one has it’s own reservation list so there can be someone who’s 56 on the 64GB list and someone who’s 54 on the 16GB list. It’s best to watch your status online as it’s the best indication for timing.

      1. RogersMelanie, you’ve gotten mixed up with your Redboard posts :P This is the Galaxy S II LTE thread, not the iPhone 4S one. There’s only one version of the Galaxy S II LTE available for shipping :)

        I think the answer, though, is that danielle’s phone probably took a different shipping route and the store that hers is shipping to might be using an intermediary warehouse or distribution centre (which would explain the delay). Either that, or hers should be arriving today in a matter of hours as well, just that it’s on a different UPS truck? Those are all possibilities.

      2. RogersMelanie

        Hahaha! Oh my goodness. Yes I did. Sorry all. :S

        Danielle, Paulman is right. Some stores do use distribution centres for their deliveries and this may be what is happening with yours. What does your status say?

  82. Droid!

    I have received my phone but I am having a hard time finding cases or any accessory for the SG2 LTE. Can anyone point me to the right direction?

    1. Darrell

      Google ‘cretouch’
      It’s $26.99 plus shipping. About $28. Comes with a screen protector too

  83. BienAgiter

    Any Idea when you will be getting OtterBox cases for this phone????

  84. Alf

    The cheapest lte plan is $70 for 2GB. Where is the $50 offer for 10GB that Rogers was announcing before the shipment of the Galaxy Sii?

    1. nicolas.kerebel

      Hi Alf,

      Thank you for sharing your feedback. I’ll look at that and get back to you as soon as possible.

      Update: is this the plan you were referring to?

  85. Benjamin

    So finally got my phone and was quite disapointed to find out that samsungs voce talk app was removed. The galaxy s2 for bell and telus have. Will Rogsrs be adding it?

    1. RogersMelanie

      Hey Benjamin,

      Rogers Samsung Galaxy S II does not come with a voice talk app. You can find this sort of option in the Android Market though.

      1. Anees

        I believe Vlingo may be downloaded from the Samsung App catalogue.

    2. HowieF

      Hi Benjamin,

      I know what you’re saying. My wife switched to TELUS and has that app while I was stuck with the standard google Voice Search. The software that is used by TELUS is Vlingo, which I tried downloading and didn’t find that version as robust as the TELUS app. What I did find that worked well on the Rogers GXIILTE was Speaktoit personal assistant.


      With all this said, I like my phone, it is just as good as the TELUS GSIIX, better then the Bell GSII4G. The only difference is you are paying 2.5X the price to stick with Rogers with sub par customer service (not counting the blog team which seems to be ontop of responding to people). Yes, the Rogers version has LTE which is much, much faster than HSPA+; however only 5% of Canadian’s live in an LTE zone, while the TELUS version supports Dual cell HSPA+ meaning you can reach theoretical 42MBPS vs the 21MBPS from the Rogers phone in non-LTE zones.

      I can’t wait for accessories :).

  86. Anees

    I Picked up the phone yesterday from the store. Just two further disappointments.
    1. the phone was actualy delivered on Saturday , but when i asked on dsaturday evening the store professed ignorance about recieving the phone . but were able to give me the phone when I walked in with the Tracking info. This is the Conestoga mall Store in Waterloo.
    2 The Phone Hardware specs are slightly disaponting. where as It was expected to similar to the T-mobile Phone it is not.
    the RAM is 768 MB as opposed to 1 Gb for the T mobile variant.
    the NAND System storage is only 2 GB for a top end phone I would have expected it to be atleast 4 GB.
    the rest of the internal storage is 12 Gb SD storage for a total of 14 GB leaving both these disclosed specs off the Mark by about 25 %.
    Would anyone please comment on that officially ?

    1. Anees

      Add to that , the 3 year contract price is 249 not 199. all these variations make the Bell or Telus offferings much more attractive.

      1. RogersMelanie

        While we can’t comment on other carriers, but the Rogers device is an LTE device, not HSPA+.

      2. Mobilesyrup is reporting that Rogers just dropped the 3-year contract price to $179.99 –

        I don’t know about “activation fees” or whatever that may get added on, though.

        Also, you’re freaking me out with news of 768MB RAM and 14GB total internal storage? That’s not expected – it’s supposed to be the same as the Galaxy S II X from Telus (aka “Hercules” / T-mobile version) and the same as the Korean and AT&T (Skyrocket) LTE versions… I would think it’d be too expensive for Samsung to even make a different version for Rogers…

        I did some Googling and the RAM part sounds like Android is reporting less RAM either due to overhead, perhaps? I’m not sure if this is normal with other Galaxy S II’s…

      3. RogersMelanie

        Hey Paulman (And Anees)

        We don’t comment on other carriers, but it’s worth noting that the Rogers exclusive Samsung Galaxy S II LTE smartphone has a few important distinguishing features:
        • Dual-core 1.5Ghz processor, the fastest processor in the market right now.
        • 4.5″ screen for optimal viewing for browsing, multimedia and everything else you do on your device.
        • 1GB RAM; 16GB internal memory
        • LTE speeds which means no lag on your device when you’re surfing the internet, downloading apps, watching videos, etc.

        Other specs can be found at

    2. RogersMelanie

      Hey Anees,

      You can check out all the details about the Rogers Samsung Galaxy S II LTE version here:

      1. Anees

        Since Rogers specs listed are not as detailed as the one listed at Tmobile I refered to the Tmobile specs. The specs listed at the Rogers site are the same ( whatever is listed ).

        From My understanding the Rogers LTE does use AWS same as bell and Telus are both using AWS so aside from the marketing talk there is not really much dufference in the “theoratical” speeds . aside from the fact that once more users get on the speeds will level out.

        If you rogers link is looked at , all my concerns still stand. including the storage and the list price.

  87. Darrell

    Do you know when I can expect to receive my phone or have the ‘in progress’ status changed to shipped? It has been like that since Thursday when it was confirmed Rogers was going to ship the phone.


    I also recommend that you have your business representatives also clarify their sales. They were telling me that I can’t have it because Calgary doesn’t have the LTE networks. I asked her to check it again and she came back telling me she was wrong. I just don’t like getting false information, which is what I get all the time at Rogers.

  88. Nigel

    Woo Hoo…….. I just got a call on Saturday saying my Samsung LTE is available for pickup. I have 21 days to go pick it up. heheheheheeee

  89. Ryan

    This phone is great!
    Unfortunately Rogers support is not so spectacular. They messed up my plan big time when upgrading me to the LTE plan and now I have no data at all. I’ve been on Live Chat 3 times, talked with 1 Tech on the phone and talked to 2 customer service reps to try to fix my account.
    After 7 power cycles, 2 SIM refreshes, having my plan deleted and readded and still no data.
    And they won’t even wave the $35 (de)activation fee they charged me to mess up my plan and leave me without data.

    So word to the wise, have them check it in store and don’t be like me and say “No I don’t need any help setting it up”.

    1. Rogers_Chris

      Hi Ryan, I’ll email you privately so we can try to get your data back up and running.

    2. Ryan

      After another rep deleting and re-addming my plan, my data is now working!
      Buuuuut…..SMS and WhatsApp are now broken. WTF?
      Unfortunately I’ve talked over the 30 minutes so I cant just take it back.

      1. Rogers_Chris

        We’ll try to help, Ryan. I’ll be in touch offline.

  90. I just picked up my Rogers Reserved Galaxy S II LTE from a Rogers Plus store here in Burnaby, BC today, yay! Last night when I tried to buy it, the price reflected the recent price drop to $179.99 but I couldn’t purchase it because I’d forgotten the PIN on my credit card.

    But when I came back this morning (Nov 9th) and bought it, the price had fallen again to $129.99! I was surprised, but the Rogers Plus employee checked the price and that’s what it was.

    Can someone update us on whether my case was a special case, an anomaly, a mistake, etc.? Or is Rogers dropping the price to $129.99 with a 3-year contract? also reported today that FutureShop will be selling the Rogers Galaxy S II LTE for $149.99 with 3-year contract.

    If anyone’s interested, I wrote a blog post with a lousy photo of my receipt here:

    Thanks in advance!

    1. Rogers_Chris

      Hi Paulman,

      I can’t speak to your individual situation, but our corporate pricing for this device is currently $179.99 with a 3 yr voice & data activation. You can be find the latest corporate pricing at Pricing at retail locations may vary.

  91. Nina

    How come some people have bought their phones from Rogers for $129.99? I just bought mine from a Rogers Plus store yesterday and it was $229.99 with a mail-in rebate for $50…which matches the price on the Rogers website of $179.99. Can I go back and get reimbursed for the price difference?

    1. Rogers_Chris

      Hi Nina, as I said to Paulman, our corporate pricing for this device is currently $179.99 with a 3 yr voice & data activation. You can be find the latest corporate pricing at Pricing at retail locations may vary.

  92. Turbo_Tesla

    Did anyone get charged a $30 early upgrade fee? The last phone I purchased was the 3GS and that was 2 years and 4 months ago. Apparently, you have to wait 2 and half years now to be eligible for an upgrade. Can someone please comment on this? Also, the phone is $249 and there is a $50 mail in rebate. Total purchase price came to $355 before the rebate.

  93. shawn k

    I have been having some issues trying to by this phone today. I went to futureshop and although they had the samsung galaxy s2 lte in stock they refused to sell it to me unless I was going to sign a new contract. I want to buy it outright and they said they weren’t allowed. I then went to a regular rogers wireless store down the street and they also refused to sell me the phone unless I signed a contract. My question is, is this allowed? Why does the rogers website show the price of the phone but not let you buy it??

    1. Rogers_Chris

      No Shawn, this isn’t our corporate policy. Our dealers, like Rogers Wireless and Future Shop, are third-party retailers, and abide by an agreement that shouldn’t discriminate between new and existing customers. I’ll get in touch with you at the email address you provided to see if we can get more info on these stores and investigate.

      1. shawn k

        HI Chris Thank you for responding to my question. I thought that I should add that I sent an email to rogers yesterday evening complaining about my situation and there response was that it was indeed they’re policy at futureshop to not sell smartphones off contract. It seems to me that the girl at the store was merely following orders? EIther way its annoying to me because I’ve been wanting to buy this phone for quite awhile and as I’ve only been a year into my current contract I’d rather just buy the phone out right.

  94. Shawnk

    Sorry correction ** I emailed future shop and there response was that it was there policy to not sell smartphones out right

  95. Maria

    I reserved the Galaxy s2 through rogers, my status changed to shipped, then I received an email saying that it would take four days to get to the store that I chose. I waited 5 days before I called the store they said nothing was received for me to call ups.
    I called ups they said it was sent to a rogers store in richmond hill, I then called that store they said that since it is not there it was probably sent to the store I chose.
    I am now going on my 2nd week of waiting for this phone to arrive that was supposed to have taken 4 days.

    I have all my services with rogers but there are a few flaws with this system which needs to be corrected. Why give customers a tracking number that leads to another store, can someone please explain this?

    1. shawn k

      Hi maria! I’ve also had problems with the reservation system. I had an email saying the phone had arrived last saturday, when I called the store on monday I was forwarded to another store because apparently the store I chose was no longer in business! So the guy said all deliveries were being sent to his store and they hadn’t received my phone yet. I called tues and wed also and each time they shut me down immediately saying they would call me when it arrived. I was losing faith in them so decided to go to future shop and see if they had it in and they did, but wouldn’t sell it to me out right. All I can say is if you want the galaxy phone and are willing to sign a new contract they’re everywhere so your store like mine are just screwing us around. In the future I think rogers should just send the reserved phones to peoples homes so we could eliminate this run around.

      1. Maria

        What a joke, I tried calling Rogers but they don’t seem to know much about their reservation system. The people at the store that I chose acted as if they were kept in the dark.
        When I asked about my phone the girl insisted that I was calling about the iphone, I thought I was on candid camera or something?
        I have never had a problem w/Rogers but I do agree with you why not have the phones delivered to our home to avoid all this confusion?
        We should not have to be jumping through hoops for something we are willing to pay for, I am pressing this issue because the email I received with my tracking info said I have till Nov 22 to pick up my phone or it will not be available for me after that date.

        I guess I will go to Telus if this issue if not resolved this week.

      2. RogersMelanie

        Hey Maria,

        How did you make out over the weekend? The device had yet to arrive at the store you requested?

  96. kloepelm

    Walked into a Rogers Plus store on Friday, stood in line for 30 minutes, but I walked out with a SGSII. I didn’t reserve one, I’m on Pay-As-You-Go. Just called around a bunch of stores until I talked to someone who actually knew what they were talking about–it took a while. Found a store one that had it in stock. Londonderry Mall in Edmonton, BTW. They say they have “tons.” Glad I wasn’t even able to sign up on the reservation list, or I might still be waiting!

  97. Maria

    Well the plot thickens, I had reserved 2 samsung phones I called the store today only 1 is there.
    Although they were ordered from 1 account shipped on the same day, received with the 63 phones on Nov 5 both going to the same store. Why both phones are not there I have no clue? I asked the store about this but they have no idea.
    Why is this so hard?

  98. steven

    Purchased a Galaxy S2 on the weekend, awesome phone. One thing though, the supplied headphones don’t push all the way into the headphone jack. Anybody else notice this? Normal?

  99. Turbo_Tesla

    When I go into the settings of the phone, it says 786 MB as the amount RAM. But, Rogers has said repeatedly that it is actually 1 GB. Can someone pleas clairfy the discrepancy?

    1. I believe that’s referring to the amount of system addressable RAM that is left for the operating system (Android) to use. I’m currently on a regular (non-LTE) Galaxy S II which is supposed to have 1GB of RAM, but it’s only showing 461MB out of 837MB in use. It’s supposed to have 1GB, but Android is only reporting 837 MB as the total. So I think it’s similar for your 786 MB.

      RAM chips typically only come in multiples of 256MB, anyways, so I’m pretty sure there’s still 1GB of actual memory in the phone.

      Where is the other ~200 MB going? I’ve heard of different explanations on the Internet, but my hunch is it’s being taken up by “under the hood” stuff that isn’t included in the figure you’re seeing. It might matter what part of Android is actually reporting to you the 786 MB figure (it might be after other overhead things are taken into account).

      Please don’t blame me if I turn out to be wrong, lol. But I’m pretty sure that there’s 1GB of RAM in these phones – the real question is whether the unreported portion is completely going to “waste”, or whether it’s being used and just not included in the figure.

  100. Jag

    When can Rogers customers expect the Motorola Razr with LTE and the Samsung Galaxy S II HD LTE phones… They have already been released in the US.

    1. RogersNicolas

      Hi Jag,

      We don’t comment on devices before they may/may not be released but we’ll keep everyone posted!

    2. Steven

      RAZR with LTE is called Driod Razr, and that’s exclusive to Verizon. However, my question is if someone bought one from Verizon, will it work on Rogers?

      1. RogersNicolas

        Hi Steven,

        You’ll have to make sure sure it’s unlocked and that the phone’s frequency is hqndled by Rogers. See more here
        Let ne know if you have any question!

  101. Maria

    Well I am happy at last, went to pick up the one phone that arrived. The sales girl actually let me purchase another one since mine was not there. Great service, did not see that one coming. Thanks for making my day!!
    Bye the way the phone is fantastic goodbye iphone:(

  102. Alf

    I am very disapointed with the phone. There is a big bug with the network mode. The GSM/HSPA/LTE (auto mode) does not work. I am in Ottawa and in just few spots we have LTE working well (I am always going around the city). If you leave in the auto mode, as soon as the LTE signal becomes weak (and it happens all the time), a message of emergency calls only and not registered to the network apears and you are not able to make or receive phone calls. The GSM/HSPA (auto mode) and HSPA only modes also do not work. If you want a working phone, you need to select GSM only. It is a joke.

    1. RogersMelanie

      It should automatically jump down to HSPA + when you’re in non-LTE areas. You should reach out to a Rep to discuss this. You can do that online through Twitter ( or Facebook ( or through our traditional channels at

    2. Nina

      I had the exact same problem!! It was extremely frustrating!! Rogers sent me a brand new phone and I should be getting it tomorrow, so hopefully it was just the phone that was the problem…