Rogers donates paper invoice fee to youth education initiatives

Starting today, new Rogers customers or existing customers changing price plans or adding a new line will be given the option of getting a paperless bill or paying a $2 monthly paper invoice fee to receive a paper bill. Other Canadian carriers are already charging a paper bill fee, but unlike these other companies, Rogers will not treat this fee as revenue. Instead, we’ve taken steps to ensure that proceeds are directed to where they’ll do the most good: supporting youth and basic skills education through the Rogers Youth Fund.

What’s changed for existing customers?

For many existing customers nothing will change. However, if you make a price plan change or add a new line, you will be asked to take advantage of online billing or you can choose to incur a paper invoice fee of $2 per month. Proceeds will support the Rogers Youth Fund. If you don’t make any changes to your account, you will be grandfathered and can continue to receive a paper bill at no additional charge. But of course, you’re welcome and encouraged to go paperless at any time. If you’d like to make the switch to online billing right away, you can sign up at

What are the advantages to paperless billing?

Paperless billing is an environmentally friendly option. But going paperless also offers many other benefits including an easier way to stay on top of your bills. Other advantages include:

  • Up to 18 months of invoices available at your fingertips
  • Secure access to your bill with a user ID and password via
  • Automatic e-mail notification that your invoice is available
  • Faster access to your monthly invoices because they are available as soon as 4 to 6 days after the billing cycle
  • Easily printable invoices
  • Ability to download your invoice so you can easily save or email it

What is the Rogers Youth Fund?

The Rogers Youth Fund is our national commitment to help Canada’s youth overcome barriers to education so they can succeed in the classroom and beyond. To do this, Rogers has formed strategic relationships with charities across Canadian communities that support youth and basic skills education. Our goal is to try to help all youth between the ages of 12 and 19, especially those who are at-risk due to poverty, isolation, having to adjust to a new language and culture, or who are facing challenges at home.

We believe that young Canadians deserve equal access, no matter what their background, to basic skills education so we’re giving them the tools they need for a successful future.

I’ve been using online billing for over a year. Are you ready to make the switch?

UPDATE (May 25, 2012, 1:37 p.m.): Wondering what’s new with the Rogers Youth Fund? Check out our new blog post for details on what’s new, who we’re helping and our commitment to the Rogers Youth Fund.


Mary Pretotto is a regular contributor to RedBoard

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17 comments on “Rogers donates paper invoice fee to youth education initiatives

  1. Frank

    If Rogers wants to support their own charity with their profits, that’s fine. Instead, you’ve decided to steal $2/month from customers who want a paper bill and then pretend that you’re selflessly supporting a good cause with “your” money. Not OK, Rogers.

    1. RogersMary

      Hi Frank, you do have the choice to move to online billing if you do not want to pay the fee. That said, the fee is not being applied until you make a price plan change or add a new line. At that time, you will be asked to take advantage of online billing or you can choose to incur a paper invoice fee of $2 per month.

  2. Kspraydad

    Dear Rogers….where this fee would ‘do the most good’ is back in MY pocket. So now I get to choose between getting electronic billing that I DONT want or giving to a charity that I DONT support.

    Thanks you really shouldn’t have.

    1. RogersMary

      We are providing an environmentally friendly way for customers to receive their bill. Other Canadian carriers are already charging the fee but we will not treat this as revenue and are donating the proceeds.

      Have you tried online billing? I switched about a year ago and it’s been very convenient. Anytime I need a bill, I can just print it or save a pdf that I can email. I also have access to past bills for reference.

  3. TomatoGuy

    So there’s basically no incentive for current customers to switch to paperless billing, because with or without it, they will still pay the same price. Why not offer $2 discount for those who decided to go paperless and save trees? Another not completely thought-out idea from Rogers.

  4. TT

    I think it’s a great idea. And Rogers is last to the party, all the other carriers already charge for paper bills as do most banks and some utilities. If you don’t force people off paper they will never do it voluntarily. I was resistent to getting my bills electronically initially, but now all but one of my bills arrives electronically. And Rogers went one step further by donating this revenue to charity. That was a very smart move.

    I’m assuming most of the nay sayers are 50+.

    1. Rogers_Chris

      Thanks TT!

    2. t

      If only Rogers website is reliable to begin with. Half of the time, their website returns an error when I try to access my account. Until they work out the kinks, I wouldn’t dare to consider it.

      Plus, cell phone companies are known to give billing surprises. I spend 10 mins to study my phone bill to make sure I am not over-billed.

      I am not 50, but I am one of nay sayers.

  5. Mltdude

    Im not to sure why people are getting so excited over this change, this is something that only happens if you switch your price plan, and there is plenty of notice about this service charge. We live in the 21 centery, and everyone is moving to a paperless enviroment. Your bills will come fast, and think how easy it will be to pull up a bill from your email for quick ref. Rogers is not the first company to start charging for bills, other companies have been doing it long before, Rogers donates it all to charity, which l think is great. Regardless, this is a great program! helping kids reach all their potential is great:)

    Cheers Mary!

  6. Jeffrey

    My wife and I are self employed and we deduct our mobile phone costs and a portion of our home internet costs. Paper Invoices are a must for us for tax purposes. 18 months retention is not good enough since Revenue Canada can ask for records to be keep for 7 years. My monthly invoices average 20 pages. This is a lot of printing that your customers if they need paper records.
    I have a suggestion to make this easier for customers to adapt. A year end summary (January-December) that provides the breakout of costs monthly by service and by mobile phone number. This would then only require the summary to be printed by customers who need the info for tax purposes. That I would pay $2 for!

    1. RogersMary

      Hi Jeffrey – Appreciate the feedback. Did you know that you can actually save a PDF copy of your bill? Just this past year, I emailed all my invoices to my accountant….. it was really convenient!

      1. EH

        How about BOTH?! Like Hannah Montana woulds say; BEST OF BOTH WORLDS!

        All the Rogers employee comment replies are full of smug…

  7. Michael

    Would be nice if Rogers took that $2 and bought proper web hosting. I hate going to and especially logging in. The website is so slow and times out occasionally. The answer I get for this is because of server maintenance. Well they need a new team of admins because it’s been in maintenance since it launched. The online billing is practically unusable.

  8. Heather

    If I add text messaging package to my plan, will I now have to pay $2 for paper bills? What about customers that don’t have access to the internet or a computer? What should they do?

    1. RogersMary

      Hi Heather – You will only be prompted to choose online billing if you make a price plan change or add a new line. So no, adding a next text messaging package would not apply. Customers who don’t have access to the internet or a computer should discuss their options with the customer service agent.

      Hope that helps!

  9. Fruvous

    It seems every time in the last few days, My Rogers has been down. Will Rogers plan on paying me $2 each time it fails to work?

    1. RogersMary

      Hi Fruvous – Still having an issue? If so, please let us know through the “Talk to Us” tab above.