"Hi Sherry! Our support team would be happy to troubleshoot the issue with you! Feel free to reach out to them on Twitter @RogersHelps or on Facebook.com/Rogers."
"Hi, My remote works except for the volume? I don't know what to do because in order to set your remote you must press power then the channel up button until the TV turns off? Hi"
"The store is correct. For more info on unlocking, feel free to check out our FAQs here: http://www.rogers.com/web/support/wireless/unlock/733?setLanguage=en"