Time to light up your BlackBerry Torch 9800 at Rogers

The new BlackBerry Torch 9800, one of the hottest smartphones to hit the market this year, is now available from Rogers. You can now pick up the device from Rogers.com or your local Rogers store for $199.99 with select three year term plans.

As the first carrier in the world to launch the BlackBerry smartphone, we are excited to add the Torch to our lineup. With our Handset Protection Guarantee and Canada’s reliable network, Rogers is the carrier of choice for the BlackBerry Torch.

For more details on the BlackBerry Torch, please visit Rogers.com. In case you missed it the first time, check out our demo video of the Torch with BlackBerry’s Director of Marketing, Michael McDowell.

Miranda MacDonald is a regular contributor to RedBoard.

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Time to light up your BlackBerry Torch 9800 at Rogers, 2.2 out of 5 based on 49 ratings
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  1. The current promotions allow an upgrade to an iPhone4, not to the Blackberry Torch. This is the time to switch to a new iPhone folks.

  2. What a botched launch. Waited 40min before the rogers store opened and was told they didn’t have any

  3. good news…. only if we could get one. I called 3 bestbuys, 4 rogers stores and 2 wireless waves. alll in the northyork area. NONE OF THEM got the rogers torchs in stock. they had bell, telus and virgin but no rogers. :(

  4. Very very disappointed. I don’t know what your idea of “normal” stock lvl is but from what I have seen in many stores in downtown Toronto today it meant big fat 0. None of the stores I went to had the torch in stock and online Oder is only for new customers? Come on I didn’t pay $100 every month for last +5 years only to get treated like this. You guys need to start take care of your faithful old customers or they will just leave you.

  5. Not much of a launch when no stores have them in stock yet. Hit two stores in Nepean with the same disappointing results.

  6. I was able to get an upgrade today albeit I have a corporate account. It was a long wait to get a CSR on the line but once I did it was pretty painless. The CSR said they had plenty in stock and my Torch would arrive in 3 to 5 days.

    • Yep if you call into Rogers you can get one. BUT NO retial locations in North York (GTA) have any in stock. They have the others but no rogers torchs have showed up. they are not sure why this is.

      I thought stock would be at “nomal levels” for launch. :)

    • I got the same response…just curious…have you heard anything on whether yours is coming now? I’m anxiously awaiting my confirmation email with the UPS tracking number. Keep me posted!!!

  7. Toronto Eatons Center had a ton of them available! Extra staff too from the looks of it. More staff than computers to process the orders.

  8. I spoke with my corporate rep this morning to upgrade to the Torch. I was able to upgrade but the rep pleaced the order through rogersdirect.ca and then when he sent me the confirmation it shows “OUT OF STOCK” in bight RED!

    I ordered it and will get one, but who the hell knows when it will come.

    This is a shame. They should have had a few thousand on hand for a national company.

  9. just called a few store in the GTA they are getting in shipments as we speak. Bestbuy mobile at fairview mall has 8 in stock. Wirless wave has 4.

  10. Hi everyone,

    Thanks for your interest in the Torch. As with most launches, quantities vary from store to store. More Torches are being shipped to Rogers retailers on an ongoing basis, so best to check back over the next few days. Also, devices are currently available for purchase on Rogers.com.

    • thanks Miranda.

      i think the rogers.com is overloaded. it keeps crashing on me.

      • No problem. Thanks for the heads up on rogers.com. Same thing for me. Try again in a little bit. I’ll also send a heads up to our team here.

    • I have been to two Roger Plus retail outlets three times today with the expectation that the Torch would be delivered to the stores hopefully. Given it was supposed to be available a week ago, I feel that the launch has been poorly handled and consumers are being treated unfairly.

  11. Plenty in stock in the Rogers stores here in Calgary, unfortunately I’m disappointed that the price is $199 vs Bell’s $179 and I was told that the upgrade was $249 with $50 mail-in rebate.

    $20 may not seem like much, but when AT&T (partner of Rogers) developed the phone with RIM (Canadian company) one would assume the cheapest place to go would be Rogers.

    Since I’m still on a Rogers contract I guess I’ll suck up the extra $20 or wait a month.

  12. Rogers is awesome ive never been so happy to be one of there customers. Called costumer service today to speak about gettin a new plan and they transfered me to some department that when i asked where I was being transfered to they told it wasnt accesible by regular customers. They offered me a 35$ unlimited local calling and waived my 10$ communicate package and put the gov fee down too something like 2.50$ amd also gave me 2500 texts instead of my usual 125. so I am now paying 68$ a month including my 6gig data plan. And also when I asked if they could give me a deal on the blackberry torch they said they werent able to lower the price but gave me 105$ dollar on my plan. Now all I need is to find a retailer with it in stock. Rogers after about 5-6 years of being a loyal customer ive never been so happy to be part of this corporation THANK YOU!

    • lol, this must be a rogers employee posting this.. i doubt anyone else in the country can say the same. rogers refused to lower my bill from 110$ a month to something reasonable

    • RogersMiranda says: October 1st, 2010 a 11:12am

      Thanks for your business Chris!

    • i dont think so. i am also paying 68 a month for a really good plan. you just have to speak to the right person at rogers. if they dont do aynthingh for you. call back. TRUST ME IT WORKS. BE Nice and friendly. dont be mean or they wont do anything.. i dont work for rogers.

    • I also had great experience with Rogers this week. 10+ years with them, but this was the 1st year when I actually felt that I’m getting A+ service. Customer Support needs a little fine tuning, but everything else after that is fantastic. I suggest to everyone to WRITE down (in excel for example) what services you have now before you call them. Go through your list systematically when you negotiate your new plan. Be nice (not demanding – more like suggestive) and you will be treated the same. Most importantly ask for the conversation number after you discussed your plan with them. This could be your “receipt” unless you tape :) the conversation. You can use this number to go back to the same conversation or you can use it to prove that you were promised something that might not come up for the next time when you are calling in for something.
      Yesterday I got an iPhone4 (for my wife) and my Torch is already with UPS in a box. I was in two Rogers stores yesterday to get the iPhone and both were very busy selling Torches. It seems to me that Rogers must have realized that treating customers well is a must. After so much bad publicity they are on the right track now. I wish them good luck and I will stay with them as long as they keep this up.

      • RogersMiranda says: October 4th, 2010 a 1:12pm

        Thanks for posting about your experience. Enjoy your new devices :)

      • You know what is most upsetting about these posts? The fact that it’s a special division that regular customers can’t get to.

        So these two guys get amazing plans, yet most people are stuck with your packaged plans, paying at least $40 a month more, just because they got a rep that was having a ‘good’ day.

        I for one am tired of always getting reps that are having a ‘bad’ day, and not having answers to my questions. Heck, it would be nice to get a rep that doesn’t make it clear they are rolling their eyes because of my questions.

  13. i had no problems getting a torch i even got the customer relations rep to match price from bell

  14. I went to the Rogers in the east york centre and they had only gotten 5 , luckily I got there an hour after they opened and got one. but there is something wrong with it i think.The red off/end call doesnt work . you have to use the off on the touch screen. also Im not getting my emails.

  15. Wow…. are all Rogers launches this bungled….
    .. it will be launched Sept 24… DELAYED….
    .. there will be plenty of units available on launch day… THREE LOCAL STORES ALL OUT AND ONLY RECEIVED 5 TO START !!!
    ….

  16. I understand the inventory comment, but based on the number of replies here with stores not stocked, and in major centres, I’m confused. From Toronto to Vancouver we’re unable to pick up the torch in-store both best buy and rogers plus. I don’t get it.

  17. FINALLY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Here in New brunswick I have one,,,SWEET!!!!!!!!!!!!!!!!!!!

  18. Today I visited a Rogers store in Montreal and they were sold out. They told me they had a waiting list. I was shocked as in Montreal there has been no advertising or mention of trhe torch in stores or in media. I went to another store and I bought the ONE Torch they had. Owner explained only had one because the release date was last day of month and something about inventory that would have to be oaid to Rogers for the month. So, they were getting many Torches tomorrow being the 1st of the month and they had a waiting list. It was an inventory vs cash flow decision not to stock many for end of month reasons.

  19. Im located in Brampton, ON. I walked into my local Rogers plus (Dixie& Queen) They had Torch in stock as well as Iphone4 (16/32 Gig) Line up for the Iphone 4 (not too long of a wait approx 30 min) , but walk in and carry out for the Torch!…………….

  20. Imagine Engine says: October 1st, 2010 a 10:54am

    Will Rogers be price matching Bell’s advertised Blackberry Torch price of $179.95 on a 3 year minimum $40.00 voice and data term? Currently Rogers advertises the Torch for $199.99 on a 3 year voice and data plan.