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Thumbs up: Rogers launches My Account app for BlackBerry
May 5th, 2010 a 9:50am
In baseball, they call it a four-bagger.
Our popular My Account app is now being rolled out available for the BlackBerry smartphone – giving you secure access to your Wireless accounts to view balance and make payments as well as check airtime, messaging and data usage.
According to our research of the world’s largest wireless carriers, Rogers customers are now the only ones in the world that have access to this type of account-management app through four separate platforms: mobile browser, iPhone, Android and BlackBerry.
To date, hundreds of thousands of Rogers customers have already downloaded the iPhone and Android versions.
Account management on your schedule
We created the My Account family of apps after you told us you wanted the ability to manage your accounts on your schedule, anywhere on the Rogers network.
As with the My Account apps on other devices, it is free to download and use, the data is current up to 4 hours and it resets automatically on your bill date. And, similar to our iPhone and Android versions, the app is not accessible for our corporate or pre-paid customers. (Hang tight corporate customers, a version of the app for you will be available later this year).
Over the next few days, the new app will be rolled out to BlackBerry models 8220, 8520, 8900, 9000 and 9700. Customers with other BlackBerry smartphones may continue to open up a web-page on their mobile browser to access the data when they click the My Account icon.
How to get it
- If you already have a My Account icon on your device, select it and follow the prompts to install the app.
- If you do not have a My Account icon, you can power cycle your device by removing the battery, then putting it back in and powering it up. The icon should now appear on your smartphone.
- Or, you can follow these steps:
- Go to Options
- Select Advanced Options
- Select Host Routing Table
- Click Menu button
- Select Register Now
- Wait for the device to register (typically less than 60 seconds).
- Once the My Account icon appears (it might be in your Downloads folder), click on it, and follow the prompts to install.
iPhone, Android and mobile browser
- iPhone customers can download the app from the iTunes App Store or over the air via the App Store on the device. From your device, go to http://bit.ly/7bF4my for Rogers or http://bit.ly/6jKWGq for Fido.
- Android users can head to the Android Market and search “Rogers My Account” and follow the steps to install.
- To access the My Account data via the web, visit www.rogers.mobi/myaccount through your device’s mobile browser.
What do you think about the My Account app? Will you use it?
Richard Bloom is a regular contributor to RedBoard
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Tags: 48 Comments
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hello is there any way i can get this app for my blackberry pearl with FIDO ?
Hi Ryan,
The app is not available for Fido accounts at this time.
Cheers,
Richard.
Hey I have the 8900 and I can’t seem to get it on my phone I’ve tried pulling the battery & the other way that is listed
Hi Dave,
Have you tried calling our Technical Support centre yet? If not, you can reach them at 1-888-ROGERS1. They should be able to help.
Richard.
I have a problem with Rogers pushing these apps to my phone without my permission. I understand there is a demand out there but it is wrong to push it to all customers particularly those that have opted out of all marketing permissions. A demo app is marketing so……..
I tried everything but can’t get the icon to appear on my BB. After browsing for it in the BB WAP Browser I finally found the link for downloading version 1.0.0.76. When I try to download it I get “download failed” error 907 Invalid Cod. Um, What?
Hey Ron,
Our Technical Support centre should be able to help. You can reach them at 1-888-ROGERS1.
Cheers,
Richard.
Is there a problem with the “My Account” app for android? I have been getting a message, “My Account is Currently Not Available”, when I use it. It worked at first but now this error has appeared for the past 3 days. Even tried a new install.
Hi Corey,
Thanks for letting us know you’re having issues. I’ll reach out to you directly to learn more.
In the meanwhile, have you tried to contact our Customer Care centre? You can reach them at 1-888-ROGERS1.
Cheers,
Richard.
I too do not appreciate apps being pushed to my phone. Push out notifications and let me decide if I want to install them. It is frustrating that I try to access my downloads and I have to wade through new games. I don’t play games on my handset so I then have to go through and delete those apps.
More importantly, when will OS5 be rolled out to 8900′s? It’s been in official release for over four months now, and was in beta about as long.
Hi Chris,
We can’t discuss details on any operating system updates we may have in the works until they are ready to be released.
Richard.
I really like the my account app have been using it for the past couple of months. We have 5 on a family plan. And I would like to be able to see what my kids use instead of just myself. Also like others have mentioned changing my 5 feature would be great! Also I noticed frequently the app tells me it cannot display data until I pull my battery. This started happening updated version :(
Ok, so I installed this App on my BB9000 and it takes me into my account, shows my billing information and my plan information but does not show anything on my usage.
Matt
Hi Matt,
Thanks for the comment. I’ll reach out to you directly via email to learn more.
Richard.