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  1. I use the My Account app on my Android phone. It’s pretty good, but it would be even better if I could use it when I’m on WiFi.

    • Rogers_Richard says: May 5th, 2010 a 10:27am

      Hi Graham,
      Thanks for your comment!
      I understand your concern, however, all My Account applications currently require a Rogers data network connection for authentication reasons.

  2. While I don’t care much about accessing this over Wifi, it would be excellent if Rogers had a ‘my account’ mobile site, so if we don’t have Rogers mobile devices we can still check on the status and information of our other services (Cable, internet, etc.)

  3. Wow its awesome nice work…

  4. I see the link to install the app when I click the “My Account” icon on my blackberry, but I just get an error saying “The asset is unavailable”

    • Rogers_Richard says: May 5th, 2010 a 11:57am

      Hi Blahzay,

      I’ve reached out to you directly via email to learn some more about the issues you’re experiencing and work to resolve with the My Account team


  5. Really would want the Corporate version of this so i can manage and track all my iPhones (4 of them) on my account. And the ability to add or remove features from the voice or data plans…

  6. I’ve had this on my Bold for about a month (or more).

    The voice tab gives a total for all the phones on my family plan, but not individual use.

    Whereas the messages and data tabs provide individual use only.

    Scrolling around the app up & down or left & right through the tabs is a bit tricky at times.

    Quite often, I receive a “service unavailable from 2 am to 6 am” (or some other early morning time), even though I am attempting to access during the day.

    There is no option to manage MY5 from the app, though this is available through the mobile site.

    There is also no on-device management of CallManager (which is restricted to specific browsers on specific desktop OS).

    This app is a good idea, but less reliable and less robust than using the WAP browser and the mobile site.

    • Rogers_Richard says: May 5th, 2010 a 4:00pm

      Hi Lewis,
      Thanks for letting us know your thoughts on the app!
      The great thing about this blog is that it’s a real-time account of customer thoughts and opinions. Our My Account team is checking in here regularly and we’ll take your feedback into account for future versions.
      Thanks again!

  7. Are there any significant updates to the beta that was released in March?

    • Rogers_Richard says: May 5th, 2010 a 4:18pm

      Hi Simon.

      Functionality is similar to the beta version. However, as with most beta releases we used that period to iron out any issues.

      Another key difference is the number of BlackBerry devices able to use the app. In beta, it wasn’t available to the number of handsets it is now.


  8. Inocencio Yang says: May 5th, 2010 a 7:51pm


    So on my desktop (XP SP3 with firefox 3.6.3) I go to the link in this blog labelled ‘My Account App’ , and then click on ‘blackberry’, and then I scroll through thew whole list of apps available … but no MyAccount app is in the list. I’m not logged in (and don’t want to) – I’m just browsing anon.

    (Richard, did you test the link to see if it was going to do what you said it would?)

    But maybe my expectations are off.

    Maybe in spite of you saying “is NOW available for the BlackBerry smartphone” (but then later “Over the next few days, the new app WILL BE rolled out”) I thought I should go to the link provided. Maybe. Or not, we’re not sure.

    Maybe it’d be helpful if you blogged once the app was available for the majority, if not all, devices so that right when re read we can then go and download it?

    There’s one other thing I don’t understand. Since everyone can access their account info using the phone’s web browser what is the point of the app? The thing I’d really like to know is what are all the EXACT differences between the web access and the app access.

    Nice to see rogers putting stuff out but it seems the ‘deployment’ is a little bumpy.

    I’ll say too though, that Rogers “pushing” apps & icons to my device any time I battery pull is really, REALLY unwelcome.

    I did try getting the app from the blackberry app store too ya know – I searched for Rogers and get a msg from rim saying ” Unknown Error – An unknown error has occured”. Not Rogers fault, but still

    • Rogers_Richard says: May 5th, 2010 a 10:05pm

      Hi Inocencio

      Thanks for your comment and interest in the app.

      We know our readers want to know about new apps and services as soon as they become available so that’s why we decided to publish the post at the beginning of the roll out. However, I see your point on the possible misunderstanding and have updated the post accordingly.

      thanks for the feedback!

  9. It’s nice, but really not useful to me. I need to check my wife’s and kids usage more than my own. Therefore, I still have to use a 3rd party app (that I had to pay extra for) to get something that really should be included! All 4 lines are under the same account.

  10. I wish there was an app similar to this for my Vodafone in India too. :(

  11. The only “app” that I have is the online one – the same one I’ve had for the last few months. Am I missing something? I’ve done the steps listed in the “How to get it” section but still don’t have it.

    • Rogers_Richard says: May 6th, 2010 a 10:32am

      Hi Nathan,

      Just checking to see you’re using one of the following BlackBerry models: 8220, 8520, 8900, 9000 and 9700.

      I’ll email you directly to learn more as well.


  12. savysmith says: May 6th, 2010 a 2:28am

    I installed this app and have deleted the 3rd party app I had before. It is nice and I will continue to use it but it is lacking a few features the 3rd party app had:

    - email alerts when customizable data-usage thresholds were crossed.
    - ability to identify how much data other apps are using individually.
    - ability to track data usage from tethering. I tested it by tethering for about 20 mb and then checking this app about 6 hours later and the 20 mb were not counted. I also spoke with a Rogers rep about this one.
    - I understand the need to authenticate on the rogers data network, so it would be nice if this app could force the blackberry to use the Rogers network even if wifi is available. There are other apps (Bolt browser, 680News) that allow a user-defined option to use wifi or not.

    So, the reason I’m not still using the 3rd party app is that it reported my data usage for the month at 230 mb when My Account reported it at only 120. So obviously the 3rd party app was inaccurate and accuracy is probably the most important aspect of a data usage tracking tool.

  13. Yes! Its much faster than the web based one.

  14. How does this apply to corporate users? I have about 35 BB users on a BES in our company, most of which would like to be able to keep track of their minutes and data use. Can they use this app?

    • Rogers_Richard says: May 6th, 2010 a 2:57pm

      Hi Marc,

      This app isn’t available for corporate users right now but we plan to have a version for you later this year.


  15. Hi,

    What is the current version of this app?
    I have installed and using the the beta version from mid April up to now. Love it !!

    Every time I try to do the “Check for Updates” from the menu, it seems to be not doing anything. No messages about any updates or no updates (may be because it is a beta version??).

    If the final version is already rolled out… how do I get the latest version. Do I have to delete my beta version and do what you have suggested above?

    Oh… one more thing… there is no ‘About’ option on the menu… it will be nice to have so that we know from the app itself what version we are using.

    Thank you.

    • Rogers_Richard says: May 6th, 2010 a 3:10pm

      Hi Shan,

      The version of the app you have installed is the latest one. No need to check for updates.

      And thanks for the suggestion on the “About” option. I’ll pass your idea on to my colleagues on the apps team.


  16. Very useful app! Although, it would be great if it had the ability to view and change my5. Maybe in a future version?

    • Rogers_Richard says: May 6th, 2010 a 3:12pm

      Hi Martin,

      Glad you like it!

      We plan to offer that functionality later this year via the app. However, you can manage your My5 via the mobile-browser version of My Account and through My Rogers at http://www.rogers.com/myrogers.


  17. bbuser extraordinaire says: May 6th, 2010 a 3:56pm

    I purchased an unlocked 8520 (I travel overseas a lot) to use with my Rogers plan…because I didn’t buy the device in store, does that mean that this app will not get pushed to my phone?

    • Rogers_Richard says: May 7th, 2010 a 10:47am

      Hi bbuser,

      As long as you have a Rogers SIM card inside, you should receive it. We are doing a staged roll out, so please continue to try to power cycle your device.


  18. Maxpayne79 says: May 8th, 2010 a 4:43am

    hey Richard, great post btw. :)

    I have kind of a strange question. im using a BB bold 9000 (waiting for the fantastic looking 9800 slider), and i want this app on my phone cause i’m a heavy data user. Unfortunately i am on fido. Now from my understanding, as long as i get a rogers sim with a bb data account attached to it, it should theoretically download onto my unlocked bold once i place the sim into the phone and power up. My question more specifically is; will the app work with a fido account? or am i just wasting a tremendous amount of my time looking for this app all over the net and harassing my local rogers sales people for their BB sim cards, lol. Im looking 4ward to ur answer.

    thanx Richard.


    • Rogers_Richard says: May 11th, 2010 a 9:37am

      Hi Maxpayne79

      At this time, the app is not available for Fido accounts.


  19. I have a BlackBerry Storm 2 from Verizon that is unlocked and I can’t seem to get the My Account app? I use the phone with my Rogers SIM card so will it come still?

    • Rogers_Richard says: May 11th, 2010 a 9:35am

      Hi Sean,

      As long as you have a Rogers SIM card inside, you should receive and be able to use it.

    • Rogers_Richard says: May 13th, 2010 a 10:01am

      Hi Sean,
      My apologies for the error. Unfortunately, this app won’t work on the BlackBerry Storm 2. It is only available for BlackBerry models 8220, 8520, 8900, 9000 and 9700.

  20. Trevor Wenham says: May 10th, 2010 a 12:57pm

    will it be avaliable for O/S 4.5 for 8310. I would like to have app instead of login to rogers.mobi/myaccount.

    • Rogers_Richard says: May 11th, 2010 a 9:34am

      Hi Trevor,
      At this time, it’s only available for BlackBerry models 8220, 8520, 8900, 9000 and 9700,
      Unfortunately, we can’t comment right now on apps that may be in the works by our product-development teams.