You’re busy. You’ve got a specific question about one of our products or services – but calling up a support rep, sifting through a device manual or wading through screen-upon-screen of search-engine results for a quick answer just doesn’t cut it. You need the answer now.
There are a few options. Thanks to social media sites – which have made do-it-yourself content more popular than ever – you can quickly reach out to your network of contacts and await a response.
Or, you can head to Rogers.com where you’ll find a wide array of self-service materials on demand, including our revamped My Rogers site, download links for our My Account apps, how-to videos and searchable FAQs.
You’ve told you want more of these kinds of self-service platforms and as part of our commitment to help make it easier for you to do business with us, here is a rundown of our most-popular DIY content:
How-to Videos and Centres
If you’re a learn-by-seeing type of person, there are step-by-step videos on Rogers.com on topics such as how to maximize PVR storage, how to configure parental controls and how to set up your voicemail. For wireless customers, there is an in-depth How-to Centre detailing everything from how to transfer contacts from one smartphone to another to tips on saving monthly costs.
The website for Rogers’ URmagazine has dozens of cheat sheets on topics ranging from Data Day Pass to Visual Voicemail and answers to common questions such as “What is the difference between Long Distance and Roaming?” and “How can I monitor my data usage?”
New sheets are added regularly. Here are some the latest ones:
URmagazine’s website also features profiles on the hottest wireless devices, contests to snag free gadgets and guides on how to download games, music and more onto your mobile device.
What’s your preferred method to find quick answers? Let us know by submitting a comment below.
Richard Bloom is a regular contributor to RedBoard.
WelcomeThe official blog of Rogers Communications, RedBoard™ is a place to discuss news and ideas as well as industry issues and trends. Join the conversation. For our comments policy, click here (Updated July, 2012).
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