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Once, I left my cellphone on a windowsill during a thunderstorm. Rain water destroyed it. I tried everything to bring it back to life: removed the battery; wiped off every button with Q-tip; and even put it in a bowl of rice (someone told me that would help soak up the water). Until I bought myself a new device, I was totally disconnected, anxious, stressed, and felt utterly lost.
Chances are you, or someone you know has a story exactly like this. We feel your pain.
We know that accidents happen and that’s why we created a new Handset Protection Guarantee, which will help cover the cost of repair or replacement in the event that your device is lost, stolen or broken. What’s more, we guarantee that there’s always at least one replacement device option at $0 with new or existing term commitment of at least 12 months.
While you wait for your device to be repaired or your new replacement device to be ordered, we’ll hook you up with a courtesy phone while you wait. This guarantee, a first to be offered at no additional cost in Canada, applies even if your device is out of warranty.
How does the program work?
Starting May 24, customers with an eligible lost, stolen or broken device can either call 1-888-ROGERS1 or visit a Rogers store to participate in the program. In the event of a lost or stolen device, Rogers will offer you a $0 or subsidized replacement device on your first out of warranty occurrence. In the event of a broken device, you can choose to take advantage of a discount toward a replacement device or Rogers will assess the damage, provide a subsidized quote* and repair the device within 10 business days. Replacement options will include both refurbished and new devices including $0 options.
To keep you connected, Rogers will provide you with a courtesy loaner device until your replacement or repair is complete.
What devices are covered?
Customers need to have an eligible device to participate in the program. In particular, all new devices in the following categories are eligible including:
- All smartphones (including BlackBerry and iPhone devices)
- Voice devices
- Rocket Sticks
How many times can I use the program?
You’ll receive a discount on a repair or replacement on your first out of warranty issue. You can use the program as many times as you want, but you’ll only receive the subsidy once per term.
We’ll be providing more details on the program soon at www.rogers.com/protection.
Ever had a lost, stolen or broken device? How did you handle it? We’d love to hear your story in the comments!
Miranda MacDonald is a regular contributor to RedBoard.