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Rogers iPhone 4 Update
Rogers intends to launch iPhone 4, the thinnest smartphone in the world with the highest resolution display ever built into a phone, in Canada in the coming weeks.
As this is a brand new device – just announced today – we’re not ready to talk about release date or pricing just yet. We’ll announce the details here at the same time as our dealers and Care reps get them, so check back on RedBoard to learn more.
You can also sign up at rogers.com/iphone for e-mail alerts about iPhone 4. For more information on iPhone 4 please visit apple.ca/iphone.
Keith McArthur is Senior Director of Social Media at Rogers.
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June 7th, 2010 a 4:43pm
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I was pleased to be able to jump from the 3g to the 3gs and the the 3gs was downright iterative compared to the iPhone 4…..I can only assume Rogers knows what it’s doing here and knows how to cater to enthusiasts. My gut tells me they will watch out fo us. Early adopters are important for any business and early adopters tend to be existing customers not new ones. The more of us walking around with a iPhone 4 the better for them. At least this is my sincerest hope.
Spot on. Leaving people that have bought a 3GS out of an upgrade option to another iPhone is a spit in the face.
Do you typically have to wait until the end of a 3-year contract to be eligible for promotional pricing?
According to the Rogers website, iPhones are eligible for upgrade after 24 months.
http://www.rogers.com/web/Rogers.portal?Ntt=hardware+upgrade&N=&_nfpb=true&_pageLabel=support_results
The exact wording:
“If you are a Rogers Wireless customer currently using a Smartphone on 1) a Data plan or 2) Voice & Data bundled plan and you wish to upgrade to a new Smartphone, you are eligible to upgrade after 24 months. For customers with only Voice service (no Data plan) wishing to upgrade to a Smartphone or customers upgrading from a non-Smartphone to a Smartphone or Data device, you are eligible to upgrade after 24 months. Your account must also be in good credit standing at the time of the upgrade.
Note: A Smartphone is a handheld Data device such as a Blackberry or iPhone.”
Why is Canada the only country in the world that has 36 month terms as standard practice?
Rogers always talks about being an innovator and boasts of being the first to bring things to Canadians. How about really walking the walk and not just talking the talk? Offer the new iPhone 4 on a max 2 year contract! You want a way to increase market share? I guarantee this would get thousands of new customers for Rogers.
so they can keep the discount phone prices competitive with US prices.
I hoping that Rogers will allow existing 3g and 3gs clients the to upgrade like AT&T is ..
Please do not make us wait the whole 3 years…
You have me at $340 a month for home, wireless, internet – please be kind, allow us to continue the 3 years with a new mobile device.
I plan on upgrading from a 3G (I decided I’ll skip a generation each go)… I hope Rogers steps up to the plate and makes upgrading possible for us.
As someone said above – as a software developer I am at a competitive disadvantage every day I have to wait…
Any Rogers authority care to answer inquiries about what you will offer for upgrades? Thanks!
Yeah, Canada is below third world standards in cellular, in terms of quality of service, price, and technology (when will we get a true 2100mhz 3g network?)
Hey Matt – we’ll share hardware upgrade details as soon as we can.
I appreciate your feedback but your comments on Canadian wireless don’t line up with the facts. Just one example – Rogers was the first carrier in North America – and one of the first in the world to introduce HSPA+ with speeds up up to 21mbps.
Ok, so it may be the first carrier, but Matt was not referring to just Rogers, but Canada’ overall cellular price is far higher than most countries, including third world ones.
RogersKeith: As a seasoned IT guys, I can say that sometimes is pays to be the worse network, with the better prices and contracts. So HSPA+ may be great, but a shorter contract and letting me have new gadgets would be better. Offer more choice for example, early upgrade for 100$ extra is better than saying 800 or nothing.
It is impossible for North America to get a true 2100mhz 3g network because
1. 2100 mhz upstream frequency is used by 1900mhz PCS as downstream
2. 2100mhz downstream frequency is used by 1700mhz AWS as downstream
Then I guess the USA is fourth world?? Because ask anyone in the US with an iPhone on AT&T (only provider) and they’ll tell you about clogged networks, constant dropped calls, no service in places like Times Square, etc, etc, etc… be happy you’re on Rogers in Canada, trust me.
It’s very straightforward, and I say this with no malice towards Rogers: if Rogers does not allow me to upgrade from my 3GS, my $350 a month bill (phone, cable and internet) and I will be walking straight out the door. I’ll be happy to bite the cancellation fee to move to another carrier with a new iPhone 4.
I agree with you if I can’t upgrade I’m more then happy to sell my 3GS and pay my cancelation fee. I think I should break even. My cell bills only is over 100/monthly and people that got the 3G in June 2008 then 3GS June 2009, and Now I’m hoping to get the 4G. Should get a special deal. Not may customer like that. I’m will to be a long term customer if your willing to be a good cell provider.
I really hope that Rogers does the best they can to bring the iPhone 4 to Canada in a timely manner(June please?), I was really bummed to hear that we weren’t in the first wave, and I cannot figure out why, considering the 3GS had a simultaneous launch in Canada.
Thanks, Rogers! iPhone 4 ASAP!
I just called customer care and was told that I would be eligible for an early upgrade so I would for sure be able to get an iPhone 4.
I have a 3G which I got on July 11th 2008, skipped the 3GS (but did lock into the $30/6gb plan when it came out for 3GS!)… So I am very glad that I am available for an early upgrade =)
Also confirmed that I will get to keep that 6gb/$30 plan and just have to recommit for another 3yrs to get the promotional pricing.
Sad that we have to wait an additional few weeks…. But at least we are getting it not too long after.
Can’t wait! I’ll be one of the crazy’s lining up hours before the store opens as I did back in 2008!
Hey dm1336 – nothing’s been communicated to Customer Care agents about whether or not Rogers will introduce an early upgrade program but if you haven’t upgraded since July 2008 you likely qualify under standard upgrade program on your 2-year aniversary date.
For other customers – best way to find out other details first is through Redboard, @rogersbuzz on Twitter or to sign up for e-mail alerts on Rogers.com/iPhone
Awesome thanks for the clarification!
Will this be the best place to find out about the Fido upgrade process too since they don’t have the same communication system?
I’m in the same position as many here as I signed my 3G contract on launch and am keen to find out the deals.
For Fido updates, follow @fidomobile on Twitter or sign up for e-mail alerts at fido.ca/iPhone
I think dm1336 may be referring to the early upgrade promotion currently in place. Normally a customer can’t upgrade until after two years, but after one year right now, depending on several factors (which no one at Rogers has been able to clearly explain to me), they *could* be eligible for an early upgrade to certain devices.
I think that dm1336 lucked out by being eligible for an iPhone 3GS (and assumes, as I do, that will mean the upcoming iPhone 4), although I doubt it’s typical for everyone.
RogersKeith – it says to sign up above for more info… I am sceptical as I signed up to hear more about the iPad, and am still waiting…
Will we actually hear something this time?
Cheers… Gary
I have to agree, I signerd up to hear about IPad am still waiting, did anything ever go out?
I want to see Rogers getting competitive in terms of its plans and eligibility for upgrading iPHONES because its starting to become very easy to move over to another carrier.
I also skipped the 3GS contract extension rebate in the hopes that 2010 would offer a considerable upgrade. Today’s announcement did not disappoint.. That said, I hope Rogers will allow us who have gone two years on the 3G to pay a fair price for iPhone 4.
Also, can anybody comment on the status of the 6GB special offer data plan that was initially released with the iPhone 3G? I noticed that it is set to expire in 2011. Here’s hoping that by then a strong value proposition will be given to consumers who want to save some money by lowering their data limit.
Does anyone know how much iPhone 4 will cost with a 3 year contract? and will this make iPhone 3Gs any cheaper?
Will the iPhone be carrier locked to Rogers/Fido?
Will I be able to purchase the iPhone 4 outright?
This is truely a world phone now.
it doesnt matter that my current iphone is say not in the best condition when it comes to a standard upgrade right. they just want to see you’ve been an iphone customer for x amount of time?
RogersKeith,
Last year Rogers introduced a special program for 3G owners who bought the phone the first month it was out, to upgrade early to the 3GS, but adding another year onto their contract. Why wouldn’t you guys do the same for the iphone 4?
We’re not ready to talk about upgrades yet Lenny. If we have something to announce we’ll share details here first.
Hi RogersKeith,
Thanks for reading the posts and keeping us updated I know you will pass along the info when you can! I hope you can pass along these thoughts to help “Rogers” make some decisions for the iPhone 4 launch
Current bill $235 for 2 iPhone 3g s’s
Left Telus for Rogers in anticipation of the iPhone. We started with two Razor’s($99ea.) then two iPhone 3g 16g($299ea.) then two iPhone 3g s 16g(199ea.) signing a new 3yr. contract each time on launch dates. I’m not asking for special treatment just because I’m an Apple fan, long time customer or pay so much per month. I’m getting two iPhone 4′s on launch day one way or another.
Option 1:
Sign a new 3yr. contract and pay the $199ea. if that is the price for iPhone 4 16g’s on launch day like the last two years and I sell the old ones.
Rogers is very likely to keep me as a happy customer and pass on good recommendations. I’ve had at least 10 friends get iPhones on Rogers (absolutely not a threat just facts)
Option 2:
I buy the iPhone 4′s at full pop and keep our current contracts and I’ll sell the old ones.
Rogers only has me for another 2 years, not as happy, not as likely to recommend Rogers. More likely to switch in the end. More likely to try another network with the iPad
Option 3:
Cancel all together pay my $500 plus tax on each contract to get out, sell the 3g s’s and get the iPhone 4 through another provider.
Rogers loses my $2800+ a year which I think is worth a lot more than what they may loose on the hardware subsidy. Very unlikely to recommend Rogers.
I hope Rogers considers all these options when deciding what to announce. In no way am I threatening, I’m just that determined to get the new iPhone 4 and passing along my thoughts. I have actually be very happy with Rogers service and would obviously prefer Option 1. and think “Rogers” would too.
Thank you,
Denn
Will I be able to purchase this phone unsubsidized and use an iPad data plan on it? I have zero interest in voice plans.
+1, voice minutes are so 2007!
I will gladly pay the $600-$700 to purchase the iPhone unsubsidized if I can lock into the $35-for-5GB plan. If Rogers won’t allow this, I bet Bell will…
Rogers is very smart, before you could upgrade after 1 year, now you have to wait 2 years. This forces their customers to buy the phones from other means such as ebay or over seas and put in their SIM card and away they go. No contract renewal nothing.
Franky if a company as big as Rogers can’t even get monthly bills with out a mistake the CRTC shouldn’t ALLOW them to operate.
I know hundreds of people who are counting the days before the mobile Rogers market goes right out of business.
hmm had I known the 4G was coming so soon I would have waited, But I was given an option of a 3GS during my call and dealing with retentions on an issue, and was told I had to make that decision immediately during that call and I couldn’t call back to get the 3GS……this was about a month ago or so ago, will I have any option to get a 4G?
Yep, no way you could have known there was a new iPhone coming…
http://www.macrumors.com
This is from April 20th… you didn’t hear about this? Do you live under a rock?
http://gizmodo.com/5520164/this-is-apples-next-iphone
+ Apple has a strict update schedule for the iPhone, every single June since 2007 there has been a new or updated iPhone.
RogersKeith – thanks for the posting, keeping us up to speed.
I’m an early adopter – first day for 3G, one of the first days for 3GS. I’d really like to upgrade to the iPhone 4 – hopefully Rogers offers something similar to last year – it seemed more than fair. I forget the exact details, but you offered a fairly substantial discount on the non-contract phone. Between the discount and money earned from selling my 3G, the upgrade price was reasonable.
I’d be very happy to stay with Rogers for as long as you offer iPhone plans if you keep this upgrade path and offer the $30/6gig plan.
*******One big request, please: the 3GS came out on June 29th. For any of us who bought it at launch, our warranty runs out at the end of June. If Rogers won’t be offering an affordable upgrade plan, I will be keeping my 3GS, but, if that’s the case, I will want to pick up AppleCare for year 2 (but I have to sign on before year 1 ends). If I can get the iPhone 4, I won’t bother with AppleCare.
Can Rogers please announce their plans before our 3GS warranties run out on/about June 29th, so we can plan accordingly? Thanks!
Thanks for the comment Chad. Can’t make any promises but we’ll keep that timing in mind.
Great question from Chad. I’m in the same boat. Please advise if you can, Keith.