Ever wonder what happens behind the scenes to ensure the call from your smartphone goes through? Or, who is making sure your home Internet connection remains connected to servers around the world?
As part of our RedBoard video series, I speak with Bill Anderson, a manager at our Network Operations Centre about what goes into running a NOC and how Rogers is monitoring our cable TV, wireless, home phone and Internet services around the clock to ensure your communications, information and entertainment needs are met.
What videos would you like to see on RedBoard? Submit a comment below or send me a tweet at @RogersMiranda.
Miranda MacDonald is a regular contributor to RedBoard.