RedBoard video: NOC around the clock
By: calendar iconMarch 31st, 2010 a 1:42pm

Ever wonder what happens behind the scenes to ensure the call from your smartphone goes through? Or, who is making sure your home Internet connection remains connected to servers around the world?

As part of our RedBoard video series, I speak with Bill Anderson, a manager at our Network Operations Centre about what goes into running a NOC and how Rogers is monitoring our cable TV, wireless, home phone and Internet services around the clock to ensure your communications, information and entertainment needs are met.

What videos would you like to see on RedBoard? Submit a comment below or send me a tweet at @RogersMiranda.

Miranda MacDonald is a regular contributor to RedBoard.

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Rating: 3.1/5 (15 votes cast)
RedBoard video: NOC around the clock, 3.1 out of 5 based on 15 ratings
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Cable TV, Customer experience, Home Phone, Network, Video, Wireless
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  1. Caspan says: March 31st, 2010 a 3:43pm

    Now I have a face to go with my outage :)

    Thanks Miranda

  2. Graham says: March 31st, 2010 a 4:03pm

    I always wondered how the network keeps running 24/7… I was surprised to see how many people are all dedicated to its operation!

    Thanks for the info Miranda.

  3. Erick G says: April 1st, 2010 a 2:29am

    That video was pretty interesting to see who watches over the network. Their kinda like guardian angels for our cell phones! Great job on the video, Miranda! As a sugestion for next time, perhaps you could visit some staff lower down the corporate ladder, like TV box installers or wireless store employees. I think it would be interesting to see different “day in the life of…” episodes. (btw, if you were wondering why my comment is soooo early in the morning it’s because I’m in Europe right now!)

  4. Marc says: April 1st, 2010 a 12:32pm

    Scary he actually likes the chaos that is created by such a big network!

  5. George says: April 1st, 2010 a 1:34pm

    Funny it takes me 6 months to get through to Rogers to take a look at my area towers and then they saw were waiting for a part from cisco and I should wait some more two months