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  1. Puleen Patel says: March 18th, 2010 a 4:34pm

    Since Rogers has stated that they have tested the Nexus One and that it works on the Rogers network, can Rogers please provide APN settings which consumers can use on their Nexus One.

    This is not asking for support on Nexus One but rather asking for settings for my voice/data plan which will allow me to use my voice/data plan with my Nexus One.

    • MetaViews says: March 19th, 2010 a 12:34pm

      I just got my Nexus One and I can’t get the APN settings to work. I also can’t find an official listing of what they should be?

      • RogersMiranda says: March 19th, 2010 a 4:09pm

        Hi,

        Thanks for your comment. We actually just updated the post with the answer:

        We have had some questions regarding Rogers APN settings for the Nexus One. Normally, these are preloaded into the device during the certification process. In the case of Nexus One, the information has been provided to the Google Support team. You can contact them at http://www.google.com/support/android or 1-888-48-NEXUS (63987).

        • Puleen Patel says: March 21st, 2010 a 9:51am

          If you ask me this really isn’t an answer. On one had Rogers claims that Nexus One works on their network and wants to use that to excite customers about Rogers. On the other hand, Rogers is passing the configuration responsibility over to Google. The right thing to do would be to just make available the APN settings for customers who wish to use the Nexus One or any similar unlocked device.

          Rogers hasn’t answered the question, just simply stated that any support would need to be provided by Google Nexus One team. This is fine when it comes to the hardware. However, the APN is part of the data service package which consumers subscribe to. The APN and other “network specific” settings, as logic would dictate, are and should be provided by the carrier not the hardware manufacturer.

          Yet another case of lack of understanding of mobile devices.

  2. Jesse says: March 18th, 2010 a 7:57pm

    Alright so I currently have an iphone value pack with 1gb of data.

    Will the data and features from the iphone value pack work with the google nexus one or will I have to change my plan?

    Thanks,
    Jesse

    • RogersMiranda says: March 19th, 2010 a 11:58am

      Hi Jesse,

      Yes, the data and features from your iPhone plan should work with the Nexus One.

      • Puleen Patel says: March 21st, 2010 a 9:56am

        So does this mean that the visual voicemail feature which is specific to the iPhone would work on the Nexus One?

        Jesse, be careful here because although Rogers says that it “should” work, they may not have fully tested all the value pack features.

        I’d be more than happy to test out with you any value pack features which you want to see if they work or not on my Nexus One.

        • RogersMiranda says: March 22nd, 2010 a 3:58pm

          To clarify, you will be able to access visual voicemail via Standard Voicemail (by pressing ‘1’) but the Nexus One does not have a visual voicemail app currently available for Android. Currently, only iPhones have VVM. If this changes, we’ll be sure to update you.

  3. LostAndroid says: March 19th, 2010 a 11:15am

    Nexus One is a great phone, but after using HTC Sense on the HTC Magic, I really think I’m gonna wait for the HTC Desire to be available in Canada. (Please Rogers)

    I’ve got 2 questions:
    1) Is tethering allowed for rooted Android devices on Rogers?
    2) Will the 2.1 update (ETA mid-year) be an over-the-air process?

    Thanks in advance for your response. This board has the potential to become a one-stop blog for all things Android in Canada.

    Cheers!

    • RogersMiranda says: March 19th, 2010 a 3:12pm

      Hello LostAndroid,

      Thanks for your comment!

      Currently, customers can tether on 1G+ plans. However, we cannot guarantee how tethering will function on rooted devices because they have not been certified to work on our network and as such we cannot provide technical support.

      As for the OS updates, we’ll have more details closer to when it’ll be available.

      • Puleen Patel says: March 21st, 2010 a 9:57am

        Hi Miranda,

        You may want to get your facts right. Currently tethering capability does not exist for the HTC Magic and/or Dream. However, since most of the Magic users were “forced” to upgrade to the new ROM they’ve lost the capability to root their phone. Hence no tethering via root either.

        • RogersMiranda says: March 22nd, 2010 a 4:01pm

          Thanks for the info Puleen.

        • Owen says: May 21st, 2010 a 9:30pm

          Tethering can work if you get a 3rd party app from the market, this can be done over Bluetooth or USB directly into the phone or wait for 2.2 to come out. With 2.2 you will be able to do it over WiFi and connect up to 5 devices to your phone. This will be very similar to the Rogers MiFi product but in this case it’s all in your phone.

  4. cebwizz says: March 19th, 2010 a 6:27pm

    I was so glad to see all those news, and then I started dreaming…and if Rogers would be the first to offer an outstanding phone like this one ( http://ow.ly/1oFNN ) HTC Incredible, it sure will be so great to be at the top and I think it will be a great way to celebrate the first anniversary of Android on Rogers….Do you think, my dream have a chance to become reality? I’m sure that HTC will be more than open on this…for now i’ll keep on dreaming….!!!

  5. Mike says: March 19th, 2010 a 7:40pm

    Is rogers planning on getting the htc desire?? I’m really hoping so…

    • davidm says: March 22nd, 2010 a 9:22am

      Unless you really want the HTC features for the long term, you’re probably better off buying the Nexus One. The vendor add-ons like HTC Sense can be fun (though they eat more battery), but it seems that between the carrier (Rogers) and the vendor (HTC, Sony, Samung, etc) it will always be difficult to upgrade the underlying OS. You don’t want to be stuck on an outdated version of the OS, unable to run many current apps, like the Rogers Dream after less than a year, that defeats the purpose of having an Android.

    • RogersMiranda says: March 22nd, 2010 a 10:16am

      Hi Mike,

      Sorry, we can’t comment on devices that may/may not launch in the future but if you’re on Twitter, you could follow @RogersBuzz. We usually announce new device launches through that channel.

      • davidm says: March 22nd, 2010 a 10:26am

        RogersBuzz is too general, why do people need to read about ‘NCAA March Madness’ when they simply want to get an idea what devices Rogers is bringing out. It really seems between this lack of disclosure and lock down of devices the serious consumer is better off buying their handset from a third party and treating Rogers as a simple bandwidth provider.

        By the way, the ‘skip intro’ link on your Flash intro doesn’t work. As someone who supports disabled persons, I’d prefer Rogers sticks to straightforward Web sites rather than Flash-y presentations.

        • RogersMiranda says: March 22nd, 2010 a 4:04pm

          Hi David,

          Thanks for your feedback on RogersBuzz. As one of the main contributors to that Twitter account, I’ll definitley take that feedback into consideration.

          Also, thanks for the info on the Flash intro. I’ll pass it along to the team.

        • davidm says: March 22nd, 2010 a 4:08pm

          Thanks RogersMiranda. You might ask them to simply put a ‘skip intro’ link outside the Flash piece, in plain HTML. That will work for everyone, including, ironically, the vast majority of handsets, that don’t support Flash. :)

  6. jeffscott says: March 20th, 2010 a 12:59pm

    Hi there,

    Great to see the Nexus One in Canada! I have an iPhone on Fido but would like to switch to the Nexus One. Can you explain:

    1) Whether a Fido SIM card will work (since it’s the same network)

    2) Any contract implications (as in, will I have to pay an ETF even though I will be using the same account? Will my contract just expire as scheduled in June 2011?

    3) Will I be able to root the Nexus One in the future or will Rogers block this ability?

    Thanks!

    jeffscott

    • RogersMiranda says: March 22nd, 2010 a 10:24am

      Hi Jeff,

      Thanks for your comments. Here’s the answers to your questions:

      1. Yes, your Fido SIM will work with the Nexus One

      2. You should be able to use the Nexus One with your existing plan.

      3. The Nexus One is unlocked and should work with the carriers that support the frequencies of the phone

      Hope this helps!

      • Bob from Canmore says: April 3rd, 2010 a 10:01am

        jeffscott,

        3)
        Rooting the nexus one involves unlocking the boot loader for the phone. This voids the warranty through htc. You can always unroot the phone but the boot loader remain unlocked (so no warrenty). I do not believe there is a way for rogers/fido to know the status of your boot loader. So you should be good.

  7. davidm says: March 20th, 2010 a 5:57pm

    http://www.androidincanada.ca/android-apps/google-buzz-widget-now-available-for-android/

    Yet another significant Android app that won’t work with our less than 1 year old Dreams.

    Rogers, please prove your real interest in Android and your customers and make it easy for us to run good quality third party 1.6+ versions of Android on the Dream as other versions of this phone are doing around the world. Or get HTC to supply a version, I and many others are utterly uninterested in HTC Sense so the memory limitation is unimportant.

    • RogersMiranda says: March 22nd, 2010 a 10:46am

      Hi David.

      Thanks for your feedback. We’re sharing it both internally and with HTC. You can also send feedback to HTC here: http://www.htc.com/ca/support or reach them via Twitter at @HTC.

      We love Android devices as much as you do and plan to maintain our leadership in the Canadian market with further introductions of Android-powered devices. Rogers HTC Magic received a 1.5 update with Sense UI and will also be upgradable to 2.1 OS by mid-year. We have also announced the Sony Ericson X10 with an upgrade path to 2.x. and the Acer Liquid will debut with 2.1 this Spring.

      • davidm says: March 25th, 2010 a 5:38pm

        Hi RogersMiranda,

        I don’t have the Magic, I have the Dream. I didn’t consider the Magic to be a good upgrade all things considered — the keyboard is important to anyone who writes in full sentences using punctuation with words outside a basic vocabulary, but the Magic doesn’t have one, and without a higher resolution screen an onscreen keyboard is not equivalent.

        Rogers claims that buying a Rogers provided phone means we will receive support. Yet those of us who bought the Dream are not being supported in upgrades every other user of this handset has.

        I hope Rogers will not forget us and give us special access to an upgrade more equivalent to the Dream.

        • Saeed says: March 28th, 2010 a 5:19am

          I couldn’t agree with this statement more. If I had known that the Dream would lack support for upgrades from Rogers/HTC I would not have purchased it. Ironically, I would have bought the more expensive Bold. Since the last firmware update my phone has been constantly disconnecting and will now have to return it for a warranty replacement.

          Please understand that us paying customers that purchased the Dream from Rogers less than a year ago, did so in good faith that this phone would function and be continuously supported. I was told by the sales rep that this phone would be getting the free software updates because it is open source. To find out now that this won’t be happening, and this phone is riddled with bugs in Canada (it was very well received in the states when it was released) means that I am not a happy customer.

          I agree that the Magic is not a suitable sidegrade as it does not have a hardware keyboard which is why anyone who bought the Dream over the Magic wanted. I would hope that Rogers fixes this wrong by allowing unhappy Dream users an early upgrade to a comparable Android-with-a-keyboard device.

  8. Larry Skelly says: March 21st, 2010 a 6:08pm

    I ordered my Nexus One late Tuesday night, it arrived Friday afternoon. Once I found the APN settings, it has worked flawlessly. I couldn’t be happier.

    I found APN settings here:
    http://thekidd.ca/blog/2009/05/rogers-apn-configuration-for-android-phones/

    Once I set up the first APN my data connection worked perfectly. Though I would like to see a ‘Nexus One on Rogers’ user guide to ensure I have done things properly.

    Getting this phone working easily on the network has erased some of my earlier frustrations. Now we just need to make the plans price competitive.

    • RogersMiranda says: March 22nd, 2010 a 10:32am

      Thanks for your comment Larry! Glad everything is working smoothly with your new Nexus One.

      I’ll pass your feedback onto the team here.

  9. Steveo says: March 22nd, 2010 a 9:53pm

    I purchased a T-Moblie Nexus One 60 days ago. It is and has been working on the Rogers Network like a charm since the first day I turned it on (after I updated the APN). Only thing that doesn’t work is 3G. Is there a huge difference in speeds from the Rogers Edge Network to Rogers 3G? Is it worth upgrading?

    Thinking I will sell this phone and trade up for a Nexus One that allows for 3G on the Rogers network. Can someone tell me if the WIND Network uses the same frequencies as T-Moblie? I’m thinking someone on WIND might want to pickup a Nexus One…I have no plans on leaving Rogers, nor is WIND available in my area.

    I was an iPhone user…and will never go back. NEXUS ONE ROCKS!

  10. davidm says: March 22nd, 2010 a 10:30pm

    So, let’s say someone is constantly realizing what a mistake they made jumping into the Rogers Dream, made thousands of times worse by the lack of access to upgrades others around the world commonly have, and were basically told by their carrier’s reps, in a fairly nice way, “Sucks to be you., tell it to the HTC.”

    And they’re thinking, hmm, that SE X10 could be alright. It doesn’t really run an “open” OS, but there’s a commitment to 2.1 and the camera feature, which is important to someone, looks good, maybe enough to make up for the lack of a keyboard.

    How much would it cost and how easy would it be to upgrade to said SE X10 (or some other device) after “just” a year of a somewhat poor spec, out of date out of the gate, un-update-able device?

    Could someone get a fair pro-rated price, or does someone have to go through bizarre contract and price contortions, after repeated phone calls speaking to a number of nice, and a number of somewhat confused and sometimes unhelpful reps?

    Where smart phones are becoming ever more important (more important than computers eventually) and the ability to keep devices up to date is critical, especially for poor susceptible enthusiasts, is there a plan to help us get fair pricing to a stream of devices, and not pretend any current device (especially the prototype quality first generation) is going to be good for three years to the big spending enthusiast?

    Should someone just buy a Nexus One or other third party device? If so, what kind of monthly price break should someone expect consider there’s no “subsidized phone?”

  11. NexusOne says: March 24th, 2010 a 1:19am

    My Nexus One doesn’t automatically configure the Rogers APN. What is this certification process that was mentioned above?

  12. John says: March 24th, 2010 a 7:13pm

    FYI:

    I phone the Google Nexus One support center and asked for the Rogers APN settings (as my N1 didn’t have them) and they told me I would have to contact Rogers to get those. Looks like there is a game of “I’ve got it, you take it” going on here.

  13. Chris says: March 24th, 2010 a 11:26pm

    I must admit that being able to have a Nexus one on Rogers is great.I am sure Rogers was very excited and is why this post is here.While you may not support the phone technically,i am sure providing details on the correct APN setting would be the right thing to do.Although it may be against some Rogers policy,who knows.I have taken it upon myself to post these settings on my website for Rogers/Fido Users.

    http://androidheadlines.com/2010/03/rogers-fido-canada-apn-configuration-for-google-nexus-one-android.html

  14. ixtlanian says: March 27th, 2010 a 2:21am

    Does Name Display work on Nexus One?

    If not – does it work on Android at all (and which Android versions)?

    If it only works on Android phones with Rogers firmware (similar to the case with Windows Mobile) – does Rogers plan any driver/software for Android to enable Name Display on phones with non-Rogers firmware like Nexus One?

    And lastly – if the answers to the above are No, No and No, then the last question is WHY???

    • RogersMary says: April 5th, 2010 a 7:44pm

      Some applications and services may not work on the device because it is has not been certified on our network. The devices Rogers certifies have been optimized for our network to ensure optimal service for both voice and data.

      • ixtlanian says: April 6th, 2010 a 2:05am

        Mary,

        I asked 3 distinct questions – two close-ended ones and one open-ended. It should be very simple to answer. You did not answer any of my 3 questions. I would appreciate if you provide specific answers instead of generic “get lost” disclaimer.

        • RogersMary says: April 7th, 2010 a 10:11am

          Sorry about that, I though that did answer your questions but let me try to be more clear. As indicated in the post, Rogers is not offering technical support for this device, as is our policy with all gray market phones. That is the reason some applications may not work on our network and there is no planned driver/software development. It would be difficult to test on devices that are not optimized for our network.

      • ixtlanian says: April 8th, 2010 a 4:04am

        Mary,

        I still did not get the answer to my questions. So here’s the translation of question #2 into more direct language: Does Rogers Name Display feature work on Android at all, in principle??? I.e. does it work on any Rogers-supported Android phones???

        • Guillaume says: April 8th, 2010 a 9:51am

          I think I answered that already but what ever…

          I have a Nexus One and Name Display feature on my contract. It works.

    • Guillaume says: April 6th, 2010 a 2:28pm

      Hi,

      I don’t receive lots of calls from strangers, so I can’t be 100% sure, but since I have Call Display w/Name Display on my contract, whenever a contact calls me, I can see it’s number and Contact image if I added one in my contacts.

      I have a Nexus One with Android 2.1.

      Hope this helps.

      Guillaume

  15. Tony says: March 28th, 2010 a 5:57pm

    How come you guys are launching all these New Android Devices but yet those of us who have LG Eve, HTC Magic, and HTC Dream are stuck with the slow outdated 3 year old 1.5 android software?

    When are we going to get updated to 1.6 or god help us all maybe even 2.0 or 2.1?

    This is rediculous…we pay more on average for our wireless servcies than americans yet we are stuck with the android software that was new in the U.S. 3 years ago.

    • Guillaume says: March 29th, 2010 a 12:27pm

      Hi Tony,

      They didn’t launched the Nexus One, Google did. It is simply unlocked, which means you can use your Rogers’ SIM card on that phone.

      For the updates, since Android is Open Source, I guess that some tweaking are made on the basic OS so that you can have specific content from Rogers. It’s probably on its way.

      Not to mention that when Rogers sells you the device, their teams must be prepared to answer every questions possible, may be it hardware or software. They have to be ready for all that.

      As for a 3 years old software, Android 1.5 is actually not even 1 year old, as the release date was April 2009. Android 1.6 was out on December 2009 and 2.1 came out January 2010.

      You can get all this from the Android Developer website.

    • RogersMiranda says: March 29th, 2010 a 4:10pm

      Hi Tony,

      The LG Eve will be upgraded to 1.6 this Spring and the HTC Magic will be upgraded to 2.1 by mid-year.

      Unfortunately, HTC informed us the Dream could not be upgraded beyond 1.5.

      • davidm says: March 29th, 2010 a 4:32pm

        Hi RogersMiranda,

        Unfortunately I am forced to point out once again how disappointing it is as a consumer to have a less than one year old device that is effectively obsolete, since the point of Android is “openness” and upgrade-ability, which we most certainly expected, because we bought the device from Rogers and it is supposed to be “supported.” I would like to again point out the absurdity of Rogers Dream users being asked to appeal to HTC for an upgrade and Rogers washing their hands of this issue. The Magic is not an equivalent device. A more appropriate response would be to shorten the upgrade period for Dream users so we can obtain a device which is a more suitable replacement. I do clearly think this is not an appropriate treatment under the heavyweight contract agreement.

        • RogersMiranda says: March 30th, 2010 a 10:32am

          Hi David,

          Thank you for your feedback, which I will share with the team. However, I do want to point out that we did push HTC to make this upgrade available but were specifically told it was not possible due to a limitation with the device. You can see HTC’s statement here: http://www.htc.com/ca/support/dream-rogers/help/system-and-upgrade.

          We also offered a limited time free Magic upgrade to Dream users who wanted the full Android experience.

          In terms of upgrading your device, our new HUP allows customers to be eligible for the same pricing as new customers on all devices at 24 months since initial/last upgrade. Also, based on monthly spend you can have a faster route to upgrade to select new devices before 24 months. iPhoneinCanada wrote a great blog about it. You can check it out here: http://www.iphoneincanada.ca/iphone-rogers/rogers-changes-upgrade-poli cy-for-the-better/

        • davidm says: March 30th, 2010 a 10:50am

          Sorry RogersMiranda, that is exactly the kind of finger pointing we don’t want from a Rogers supported device. And the Magic sidegrade was not a suitable offer. It was like saying “sorry it turns out the tank we sold you can’t climb hills, we can offer you this beach buggy to compensate, along with 8 months more contract obligation.” Clearly Rogers is the one who made a mistake here, and many are not happy with the offered solution. I also don’t understand why you are pointing me to the ambiguity of a third party site on your upgrade policy, I would like more explicit terms than “based on the monthly spend.” Does that mean it depends on the rep I speak to?

          It does remind me of the fact that I was a Fido customer for ten years with two lines, with a bill often for over $200 a month, and switched one line to Rogers for Android (imagine my disappointment now) and now my “spend” cache is diluted even though it’s the same company. Though ultimately I prefer Fido, because Fido Dollars are easy to understand compared to wheedling with a rep.

  16. Nicole says: March 30th, 2010 a 9:46pm

    I’ve been paying for an HTC Dream that’s pretty much useless as anything more than a phone with text messaging. Sure, I could call and get a replacement, I’ve done it before – it doesn’t fix the issue.

    I’m afraid if I PAY for an upgrade again, that the new phone I want that has Android will have similar problems. Phones are becoming more like computers, and it’s so frustrating to be stuck running the equivalent of Windows XP when Windows 7 is out and running everywhere else. Apps don’t work, they crash the phone because you’re running an obsolete version. On top of that… I get no signal at my university and being a full time student with a full time job that needs to be able to get a hold of me – it’s useless once again.

    Customer Retention wants me to pay for the full upgrade price for a new phone, AND the $35 upgrade fee – and be GRATEFUL that I’m allowed to do the upgrade. Sure, it’s ‘nice’, but… I’ve been paying $70/month for a phone that barely manages what a $20/month phone can do since last June. I’ve given so much leeway, oh, it’s a new phone.. oh, they’re installing HSDPA (whatever that network is), oh, maybe it’s just the signal at my university sucks.. I’m tired of making excuses for Rogers. It’s time for some action. I pay too much for a phone that only marginally works.

    • davidm says: March 31st, 2010 a 3:27pm

      I am dealing with exactly the same problem. The network reception on my Dream is terrible compared to any other 3G handset at every location. Support has been keeping me going for months having me try one thing or another, each of which takes several days to test and fitting this in has been a real pain and I have to live with paying for terrible performance. Adding insult to injury is the fact this less than one year old device can’t be updated.

      It makes more sense to get your handset from a third party. Rogers will be delighted to continue charging you the hardware subsidy price.

  17. stuch says: April 1st, 2010 a 8:50pm

    While the My Account app is really cool, its usefulness is really diminished by not allowing me to connect to it over Wifi. I am sorry, but most of the time I have a few minutes to breathe and want to check things like my account, I am at home, covered with Wifi. I am not about to shut my wifi down just to check my account status. I can us 3G Watchdog easy enough to watch my data limits. Add wifi support, and it will be a nice useful app.

  18. Andrew says: April 2nd, 2010 a 3:03pm

    Nexus one is fantastic. I ordered the device on Monday and had it delivered Wednesday at 11am and online 2 hours later!!! Huge benefit being able to add multiple email accounts including Exchange active sync and voice transcription.

    Thanks Rogers for getting this one right and letting it launch with Google US. Any chance you’ll be offering it as a hardware upgrade option for existing subscribers in the future?

  19. Joseph says: April 6th, 2010 a 10:49pm

    Will the Samsung Galaxy Spica be getting the Android 2.1 update? When?

    • RogersMiranda says: April 7th, 2010 a 9:53am

      Hi Joseph. Yes, I can confirm that the Galaxy Spica will be getting Android 2.1, however, I can’t confirm an exact date at this time.

  20. LostAndroid says: April 15th, 2010 a 11:48am

    Hi all,

    I have a question regarding the “My Account” application on Android. I ran a test last month and wrote down the amount of data usage that the app showed at the end of the month. I received my billing statement yesterday, and when I compared the usage statistics from the statement and the usage that was provided by the application, there was a huge difference (The app showed 140mb while my official usage was 390mb).

    Has anyone else noticed that? I understand that the app is not 100% accurate, but that much of a difference worries me because it defeats the whole purpose of the app which is to monitor my usage and not to exceed my 500mb limit.
    It’s not a big deal to me because I downloaded an app to monitor my 3G usage (I use 3G Watchdog), but I would just like Rogers to be aware of the problem. I believe there are a lot of people who actually rely on the “My Account” app for accurate information.

    Hopefully, there will be a fix soon. Thanks!

    • RogersMiranda says: April 16th, 2010 a 10:12am

      Hi,

      This sounds strange. I’ve send you an email to get some more information so I can try to figure out the issue.

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