"There should be some programming steps listed on the back of the remote. If you need additional assistance you could reach out to our support team @RogersHelps on Twitter or www.f"
"just got a new 5 button remote. now the volume only steps up / down in increments.
how do I get it to move up / down by depressing and holding vol control"
"Hello Angela, we would only be passing along the notice of the infraction. Any further details should be included on the letter. You could also speak with our support team @Roger"