We have some exciting news today for customers and tech enthusiasts of all stripes as we open up Rogers Community Forums – a place to find solutions to technical issues, ask and reply to questions as well as discuss Rogers products and services.
The bilingual community – found at http://communityforums.rogers.com – is the latest addition to our social-media efforts aimed at helping you do business with us as well as manage your accounts when and where you want.
Discussion categories follow our current product lines and there are numerous forums under each category where you can talk about things like accessories, the Android OS, Rogers apps, PVRs and more. We also have a forum where you can provide us with feedback and discuss with other members what you’d like to see in the community.
Thanks to the rise of social media, you’re likely already used to getting advice from your peers. These forums allow you to do just that by casting a wide net for technical help from a broad group of users just like you. If members of the community don’t have the answer to your question, our technical-supports reps are on standby to assist.
And with each solution provided, you get access to an ever-growing, searchable, database of knowledge. Call it an FAQ on steroids.
Let’s get started
You will need a My Rogers profile to participate but you don’t need one to search, read and share content on the site. You can sign up for a My Rogers profile here or by clicking “Register” underneath the search bar on the forums. (You can get a My Rogers profile even if you’re not a Rogers customer).
While the best way to understand how the forums work is to actually jump in with both feet and participate, we made the video below to help you get started with the community. Hosted by my colleague Miranda MacDonald, the RedBoard video is a primer on how to register and participate.
So what do you think? Have you ever used this type of channel to troubleshoot an issue? Let us know your thoughts by leaving your thoughts below or in the Community.
Richard Bloom is a regular contributor to RedBoard