"Hello Fraser, thank you for the feedback we will pass it along for you. As indicated in my colleagues response we do have the fee listed in multiple places and it is also to be ad"
"Hello Michael, our Social Media team would be happy to provide you with the available options. You can find them @RogersHelps on Twitter and www.facebook.com/rogers"
"Are you kidding me?
The replacement fees are buried in the small print of #4.
The replacement fees are substantial.
The replacement fee was not mentioned by the representative."