"Hey Rick - could you please reach out to our support team on Twitter @RogersHelps or on Facebook.com/Rogers? They can troubleshoot with you there."
"Do you have a NextBox, Kim? Or do you have one of our older models?"
"I have my ps4 connected directly to my modem. And it's still slower than molasses. I cannot game to the extent that I want, I need your companies help.