Putting the ‘eh’ in Android: Google’s Nexus One, My Account and Paid Apps now available in Canada

We’ve always been big fans of the Android mobile platform. We were the first carrier in Canada to introduce Android phones and the first in the world to carry both iPhone and Android-powered devices. Now we’ve got some big news for Canadian Android users.

Welcome to Canada, Google Nexus One!

We’re very excited about Google’s announcement that the Nexus One is coming to Canada. And as the nation’s Android leader, we’re thrilled that Canadians can now activate this new smartphone on our network.

The Google Nexus One, now in a new version that operates on the Rogers HSPA spectrum, joins our growing Android family, already including the HTC Dream, HTC Magic, LG Eve and Samsung Galaxy Spica, with many more Android devices on the way.

You can take advantage of a wide range of Rogers service plans that let you unleash the power of Android on the Nexus One. That said, this device is being sold differently than regular Rogers phones.

Here are some key things you need to know if you’d like to activate a Nexus One with us:

  • The Nexus One is only available for purchase through Google at http://www.google.com/phone. No Rogers retail channels (Rogers.com, Customer Care, retail locations, etc.) will sell the smartphone.
  • If you’ve purchased a Nexus One from Google, you can then contact or visit Rogers retail channels to choose the right data, voice or SMS plan for you and activate it.
  • Technical support on this device will be solely through Google at http://www.google.com/support/android or 1-888-48-NEXUS (63987). Unlike typical devices, Rogers will only provide service on the plan attached to the device.
  • For more information about activating a Google Nexus One phone with Rogers, we’ll have an FAQ on  Rogers.com soon.

2010 is already a big year for Android at Rogers. Stay tuned for more Android devices coming to Rogers, such as the Sony Ericsson Xperia X10 and the Acer Liquid e.

Fido customers will also be able to activate the Nexus One. An FAQ will be posted to Fido.ca soon.

My Account for Android

Rogers My Account App usage screenRogers is thrilled to unveil another first – the My Account app for our Android customers.  First made available in November for our iPhone customers, the app provides secure, 24/7 access to your Wireless accounts to view your balance, make payments,  and check airtime, messaging and data usage. It also lets you pay your bill right from your phone.

My Account is free to download and use. Pages are “zero-rated” which means you will not be charged for data generated by using the app in Canada. The data is current up to 4 hours and it resets automatically on your bill date.

How do I get it on the Android Market?
1.    Click “Market” on the Android device
2.    From the main menu, select “Search”
3.    Search “Rogers My Account”
4.    Click “Install”
5.    Click “OK” to accept the application access details

The app is designed to support all Android operating systems currently supported by Rogers. Once newer versions are officially made available to Rogers customers, we’ll ensure the My Account app is compatible.

All My Account applications currently require a Rogers network connection for authentication reasons. This application does not support corporate or prepaid accounts.

What about BlackBerry and other smartphone users?
Hang tight BlackBerry users. A BlackBerry My Account app is coming soon. Until then, BlackBerry and other smartphone customers can access My Account from the device’s mobile browser. For Rogers devices go to http://rogers.mobi/myaccount. For Fido, go to http://fido.mobi/myaccount.

iPhone customers can download the app from the iTunes App Store or over the air via the App Store on the device. From your device, go to http://bit.ly/7bF4my for Rogers or http://bit.ly/6jKWGq for Fido.

Paid Apps now available in Android Market

In other Android news, we’re also excited that Canadians are now able to purchase paid apps from the Android Market.

While our Android customers have had access to a great catalogue of free apps in Android market, we know that they have also looked forward to the games and applications available for purchase.

Now it’s possible. Go here for info to get started with Android market, and make sure you have a billing arrangement set up with Google checkout.

So, Android users: What do you think of the My Account app? Are you excited about the move from Google to fully open up the Android Market to Canadians? Let us know by submitting a comment below.

Update (March 19, 3:53 pm): We have had some questions regarding Rogers APN settings for the Nexus One. Normally, these are preloaded into the device during the certification process. In the case of Nexus One, the information has been provided to the Google Support team. You can contact them at http://www.google.com/support/android or 1-888-48-NEXUS (63987).

Also, the FAQ for activating the Nexus One on the Rogers network can be found at www.rogers.com/googlenexusone.

Update 2 (April 19, 4:55 pm): We’ve heard from you that that you want the actual APN data. Here are the Rogers and Fido Android connectivity settings:
Rogers Access Point Settings

  • APN: rogers-core-appl1.apn
  • Proxy: <not set>
  • Port: <not set>
  • Username: <not set>
  • Password: <not set>
  • Server: <not set>
  • MMSC: http://mms.gprs.rogers.com
  • MMS Proxy:
  • MMS Port: 80
  • MCC: 302 (retrieved from SIM)
  • MNC: 720 (retrieved from SIM).
  • Authentication type: <not set>
  • APN type: <not set>

Fido Access Point Settings

  • APN: fido-core-appl1.apn
  • Proxy: <not set>
  • Port: <not set>
  • Username: <not set>
  • Password: <not set>
  • Server: <not set>
  • MMSC: http://mms.fido.ca
  • MMS Proxy:
  • MMS Port: 80
  • MCC: 302 (retrieved from SIM)
  • MNC: 370 (retrieved from SIM).
  • Authentication type: <not set>
  • APN type: <not set>

Miranda MacDonald is a regular contributor to RedBoard.

Leave a Reply

134 comments on “Putting the ‘eh’ in Android: Google’s Nexus One, My Account and Paid Apps now available in Canada

  1. Awesome, the My Account app works with my company’s plan!

    However, I can’t see paid apps in the market? I tried rebooting the phone, but no luck.

    1. RogersRob

      Hi Anthony,
      Typically My Account doesn’t work with corporate accounts. Have you tried it again recently? Is it still not working for you?

  2. LostAndroid

    Nice! I like how Redboard was quick to update its blog to announce this news. Any chance of Rogers offering subsidies for the Nexus One? Or phone upgrades?

    1. RogersRob

      Thanks for the feedback, LostAndroid.

      There are no subsidies or upgrades are available from Rogers at this time. Google is selling and supporting the phone, which can then be activated on the Rogers network.

  3. Shawn Altorio

    Great job guys. You’re really showing your support and leading the way here in Canada in regards to Android.

    My only comment is that to promote more sales of the Nexus One, you should have it displayed on the Rogers.com phone listing page, with a direct link to the Google purchase site. Might be worth having a banner for it on the Rogers homepage as well. Sorry if this is already the case, but the Rogers site is having trouble loading for me ATM.

    Still waiting on the Sony-Ericsson Xperia X10 though.

  4. Kudos to Rogers and their internal devs for the new MyAccount App. It is very slick. Now, can you please give us some way to remove the useless Rogers icons that came pre-installed on the Dream and Magic? ;-)

    Having paid apps now is also awesome.

    @Shawn: Rogers is not selling the Nexus One, in fact, unless there is something they’re not telling us, I doubt there is any formal agreement between them (Miranda, Keith, or Mary could clear that up). Google is indicating on their site that it works with the Rogers network if you buy that model. The other model (the T-Mobile one) will work on Wind (it also works on Rogers, just not at 3G speeds).

    1. RogersMiranda

      Hi Michael,

      Thanks for the kudos on the app!

      No, the icons cannot be removed. However, we’re aware that the new My Account app creates a duplicate icon and we’re looking into fixing this in the future

  5. Mathieu

    Best 24 hours ever for Android users in Canada EVER!

  6. Great post Miranda and thank you rogers and google….this has been a great week for rogers and android and the week is not over!

  7. Question for Rogers is are there any specific things which need to be done to the Nexus One 3G device (software etc..) to make it work efficiently on the Rogers network?

    I understand that the Magic and other Android phones were tested to ensure that they would work perfectly with the Rogers Network, did Rogers & Google do similar testing for Nexus One 3G? Will Rogers / Google be doing similar testing for Nexus One 3G?

    1. RogersRob

      Hi Puleen,

      There was no specialization from Rogers with the Nexus One.

      The Nexus One is different to our standard Android phones in that it’s not certified, but we have validated on the network to ensure there are no major compatibility issues. Therefore we cannot offer technical support for the device as we can not guarantee how it will function on our network without going through the certification process.

      The other devices Rogers certifies have been optimized to take advantage of the best quality services on our network. Depending on the device, services like MMS, call display, etc. may not work properly on non-certified devices.

  8. Chaz

    Let me guess all apps will be locked to rogers only…. i assume the next step is to make sure that you subscribe to Rogers radio to listen to their content

    1. RogersRob

      Hi Chaz, apps on Google marketplace are typically not locked to a particular carrier. Except our new My Account app, of course.

  9. Kevin

    Thank you Rogers! Can’t wait to switch off my iPhone for this baby.

  10. Gerald

    After being critical of Rogers in my last couple of comments have to say it’s nice to see some positive news for Android in Canada. Good work on the account app, even though I can’t use it on my corporate plan it’s nice to see Rogers rolling out some innovations for a change.

    1. RogersRob

      Thanks Gerald. We always appreciate your feedback. ;)

  11. this is google experience phone and cause it is sold and shipped via google,their will be no rogers branding ,spl or radio on this phone at all.

  12. Hi Puleen, i believe other then adding the rogers APN settings and putting your sim into the Nexus one,it should be plug and play.

    1. Chris, let’s not “believe” but rather be proactive and verify. Has Rogers actually verified putting the APN settings and SIM card that all the features of Nexus One 3G would work with the Rogers network?

      It is one thing to just say that “yay the new Nexus one will work on Rogers” and that Rogers SIM cards will work. It is, in my opinion, good customer service to test it out and highlight any challenges and/or gaps which would not work if a user like myself were to go and buy the Nexus one and put in my SIM card.

      I agree that any hardware related issues and compatibility with Rogers network would be something owners of Nexus One 3G would need to take up with Google and I am ok with that.

      But I can see (being skeptical) that if something does not work Rogers’ response would that “it’s a google issue and not a rogers issue”. But if you test the phone out before hand and make it transparent that the following things don’t work for users bringing Nexus One to their Rogers accounts, it is good customer service. It is also good feedback to Google for them to ensure that their devices are 100% compatible with your (Rogers) network and they (Google) can take appropriate steps to either work with you (Rogers) or investigate on their (Google) own on how to rectify the known issues/concerns.

      Rogers, let’s do Android right! :)

  13. SjB

    Are the two Nexus One phone different in hardware? If I have an the T-Mobile/Wind version will a firmware update enable me to use it on a 3G Rogers network?

    1. RogersRob

      Hey SjB, they are two different phones so I don’t believe you could use that on our network at 3G. Google’s blog post explains the two versions.

    2. The T-Mobile version of the Nexus One should work on the Rogers network (from reports on the web) but it would only work at EDGE speeds and not 3G.

      Since Rogers is not making any money of the sale of either version of the Nexus One, i don’t know why they would be reluctant to endorse the T-Mo version for their network 9as long as they make it clear it won’t get 3G) since it might mean winning back some Wind customers to Rogers.

  14. The icing on the cake would be if Google also rolled out Google Voice for Canadian users this morning. :)

    1. Guillaume

      Well, one can always dream… O_o

  15. Can you find out why BlackBerry was put last for development of this My Account software. BlackBerry owners make up 40% of the market compared to iPhone and Google’s phones. Why are we always last to be developed for?

    1. Im serious though in that question, this is why a recent survey said of those 40% BlackBerry users around 39% would be willing to switch to iPhone upon their next upgrade, so that is almost 20% of the BlackBerry market share would be willing to switch to another device. Stuff like this is exactly the reason. I have purchased one of the best business tool available today and Rogers treats us like second best and always comes out with applications updates for us last. How about treating your larger market share like they deserve to be treated? That would really be nice! next to that I am happy you are developing an application for the BlackBerry market at all :)

      1. RogersMiranda

        Hi Caspen,

        Thanks for your comment. BlackBerry customers are able to access My Account from their mobile browser. In fact, all of the BlackBerrys that we launched in 2009 featured a My Account icon that provided direct access to the mobile web My Account portal. We had to create a customized solution for iPhone and Android customers which is why we created those first.

        A BlackBerry specific app will be available soon.

      2. Understandably I know you cannot develop for all devices but it always seems like BlackBerry Smartphones take a back seat. To use a mobile browser to access data is painful (ask Facebook users) to use a application that is signed in all the time and data is pushed to the device as it updates is a far better option. And considering the BlackBerry has one of the worst mobile browsers so far compared to the other two devices I find it hard to believe that was the reason. If anything the other 2 devices should be the ones using the mobile browser version and an application created for the BlackBerry because the browser experience is so much better on these. Just something to pass to your development team when they are deciding who they should make applications for. Thanks for the reply

  16. Richard

    Will I be able to just pull out my SIM out of my iPhone and put it in the Nexus One and keep on truckin’ with my voice/data plan?

    1. RogersMiranda

      Yes, that’s correct. Although many of the features you’ve been using with your iPhone – such as contacts – may not work properly on the Nexus One.

      The Google support site http://www.google.com/support/android should be able to help.

  17. SteveK

    My Account

    The only thing that I would add is the bar in the middle of the chart that shows you the percentage through the billing cycle that you are. Similar to what shows on the website.

    1. RogersMiranda

      Thanks for the suggestion Steve. I’ll pass it on to the team.

  18. RioRyan

    The My Account app says my account details aren’t available…

    1. RogersMiranda

      Try to accessing My Account again.

      If the problem persists, contact tech support.

  19. E Lopez

    Hi Rogers Miranda:
    When we will have paid apps on Nokia Ovi Store?

    1. RogersMiranda

      We would love to see paid apps on the Nokia Ovi Store in Canada, but in this case it has to be enabled by Nokia first. Same was true with Google, which just enabled paid apps in Canada for Android this week.

  20. It’s glad that Rogers is acknowledging the great Nexus One, or any compatible handset on your network, and your commitment to Android. However, the Rogers Dream is less than one year old, yet it cannot run important applications such as the Google Maps 4.1 update (and further updates), which requires Android 1.6. All other HTC G1 variations are able to run Android 1.6. Rogers should push for the 1.6 update at least, or for the inconvenience offer a better “up”grade path than the expired “side”grade Magic offer. True support for Android means allowing all major updates, carrier or vendor lock ins are not what we want.

  21. Since Rogers has stated that they have tested the Nexus One and that it works on the Rogers network, can Rogers please provide APN settings which consumers can use on their Nexus One.

    This is not asking for support on Nexus One but rather asking for settings for my voice/data plan which will allow me to use my voice/data plan with my Nexus One.

    1. MetaViews

      I just got my Nexus One and I can’t get the APN settings to work. I also can’t find an official listing of what they should be?

      1. RogersMiranda


        Thanks for your comment. We actually just updated the post with the answer:

        We have had some questions regarding Rogers APN settings for the Nexus One. Normally, these are preloaded into the device during the certification process. In the case of Nexus One, the information has been provided to the Google Support team. You can contact them at http://www.google.com/support/android or 1-888-48-NEXUS (63987).

      2. If you ask me this really isn’t an answer. On one had Rogers claims that Nexus One works on their network and wants to use that to excite customers about Rogers. On the other hand, Rogers is passing the configuration responsibility over to Google. The right thing to do would be to just make available the APN settings for customers who wish to use the Nexus One or any similar unlocked device.

        Rogers hasn’t answered the question, just simply stated that any support would need to be provided by Google Nexus One team. This is fine when it comes to the hardware. However, the APN is part of the data service package which consumers subscribe to. The APN and other “network specific” settings, as logic would dictate, are and should be provided by the carrier not the hardware manufacturer.

        Yet another case of lack of understanding of mobile devices.

  22. Jesse

    Alright so I currently have an iphone value pack with 1gb of data.

    Will the data and features from the iphone value pack work with the google nexus one or will I have to change my plan?


    1. RogersMiranda

      Hi Jesse,

      Yes, the data and features from your iPhone plan should work with the Nexus One.

      1. So does this mean that the visual voicemail feature which is specific to the iPhone would work on the Nexus One?

        Jesse, be careful here because although Rogers says that it “should” work, they may not have fully tested all the value pack features.

        I’d be more than happy to test out with you any value pack features which you want to see if they work or not on my Nexus One.

      2. RogersMiranda

        To clarify, you will be able to access visual voicemail via Standard Voicemail (by pressing ‘1’) but the Nexus One does not have a visual voicemail app currently available for Android. Currently, only iPhones have VVM. If this changes, we’ll be sure to update you.

  23. LostAndroid

    Nexus One is a great phone, but after using HTC Sense on the HTC Magic, I really think I’m gonna wait for the HTC Desire to be available in Canada. (Please Rogers)

    I’ve got 2 questions:
    1) Is tethering allowed for rooted Android devices on Rogers?
    2) Will the 2.1 update (ETA mid-year) be an over-the-air process?

    Thanks in advance for your response. This board has the potential to become a one-stop blog for all things Android in Canada.


    1. RogersMiranda

      Hello LostAndroid,

      Thanks for your comment!

      Currently, customers can tether on 1G+ plans. However, we cannot guarantee how tethering will function on rooted devices because they have not been certified to work on our network and as such we cannot provide technical support.

      As for the OS updates, we’ll have more details closer to when it’ll be available.

      1. Hi Miranda,

        You may want to get your facts right. Currently tethering capability does not exist for the HTC Magic and/or Dream. However, since most of the Magic users were “forced” to upgrade to the new ROM they’ve lost the capability to root their phone. Hence no tethering via root either.

      2. RogersMiranda

        Thanks for the info Puleen.

      3. Owen

        Tethering can work if you get a 3rd party app from the market, this can be done over Bluetooth or USB directly into the phone or wait for 2.2 to come out. With 2.2 you will be able to do it over WiFi and connect up to 5 devices to your phone. This will be very similar to the Rogers MiFi product but in this case it’s all in your phone.

  24. cebwizz

    I was so glad to see all those news, and then I started dreaming…and if Rogers would be the first to offer an outstanding phone like this one ( http://ow.ly/1oFNN ) HTC Incredible, it sure will be so great to be at the top and I think it will be a great way to celebrate the first anniversary of Android on Rogers….Do you think, my dream have a chance to become reality? I’m sure that HTC will be more than open on this…for now i’ll keep on dreaming….!!!

  25. Mike

    Is rogers planning on getting the htc desire?? I’m really hoping so…

    1. Unless you really want the HTC features for the long term, you’re probably better off buying the Nexus One. The vendor add-ons like HTC Sense can be fun (though they eat more battery), but it seems that between the carrier (Rogers) and the vendor (HTC, Sony, Samung, etc) it will always be difficult to upgrade the underlying OS. You don’t want to be stuck on an outdated version of the OS, unable to run many current apps, like the Rogers Dream after less than a year, that defeats the purpose of having an Android.

    2. RogersMiranda

      Hi Mike,

      Sorry, we can’t comment on devices that may/may not launch in the future but if you’re on Twitter, you could follow @RogersBuzz. We usually announce new device launches through that channel.

      1. RogersBuzz is too general, why do people need to read about ‘NCAA March Madness’ when they simply want to get an idea what devices Rogers is bringing out. It really seems between this lack of disclosure and lock down of devices the serious consumer is better off buying their handset from a third party and treating Rogers as a simple bandwidth provider.

        By the way, the ‘skip intro’ link on your Flash intro doesn’t work. As someone who supports disabled persons, I’d prefer Rogers sticks to straightforward Web sites rather than Flash-y presentations.

      2. RogersMiranda

        Hi David,

        Thanks for your feedback on RogersBuzz. As one of the main contributors to that Twitter account, I’ll definitley take that feedback into consideration.

        Also, thanks for the info on the Flash intro. I’ll pass it along to the team.

      3. Thanks RogersMiranda. You might ask them to simply put a ‘skip intro’ link outside the Flash piece, in plain HTML. That will work for everyone, including, ironically, the vast majority of handsets, that don’t support Flash. :)

  26. Hi there,

    Great to see the Nexus One in Canada! I have an iPhone on Fido but would like to switch to the Nexus One. Can you explain:

    1) Whether a Fido SIM card will work (since it’s the same network)

    2) Any contract implications (as in, will I have to pay an ETF even though I will be using the same account? Will my contract just expire as scheduled in June 2011?

    3) Will I be able to root the Nexus One in the future or will Rogers block this ability?



    1. RogersMiranda

      Hi Jeff,

      Thanks for your comments. Here’s the answers to your questions:

      1. Yes, your Fido SIM will work with the Nexus One

      2. You should be able to use the Nexus One with your existing plan.

      3. The Nexus One is unlocked and should work with the carriers that support the frequencies of the phone

      Hope this helps!

      1. Bob from Canmore


        Rooting the nexus one involves unlocking the boot loader for the phone. This voids the warranty through htc. You can always unroot the phone but the boot loader remain unlocked (so no warrenty). I do not believe there is a way for rogers/fido to know the status of your boot loader. So you should be good.

  27. http://www.androidincanada.ca/android-apps/google-buzz-widget-now-available-for-android/

    Yet another significant Android app that won’t work with our less than 1 year old Dreams.

    Rogers, please prove your real interest in Android and your customers and make it easy for us to run good quality third party 1.6+ versions of Android on the Dream as other versions of this phone are doing around the world. Or get HTC to supply a version, I and many others are utterly uninterested in HTC Sense so the memory limitation is unimportant.

    1. RogersMiranda

      Hi David.

      Thanks for your feedback. We’re sharing it both internally and with HTC. You can also send feedback to HTC here: http://www.htc.com/ca/support or reach them via Twitter at @HTC.

      We love Android devices as much as you do and plan to maintain our leadership in the Canadian market with further introductions of Android-powered devices. Rogers HTC Magic received a 1.5 update with Sense UI and will also be upgradable to 2.1 OS by mid-year. We have also announced the Sony Ericson X10 with an upgrade path to 2.x. and the Acer Liquid will debut with 2.1 this Spring.

      1. Hi RogersMiranda,

        I don’t have the Magic, I have the Dream. I didn’t consider the Magic to be a good upgrade all things considered — the keyboard is important to anyone who writes in full sentences using punctuation with words outside a basic vocabulary, but the Magic doesn’t have one, and without a higher resolution screen an onscreen keyboard is not equivalent.

        Rogers claims that buying a Rogers provided phone means we will receive support. Yet those of us who bought the Dream are not being supported in upgrades every other user of this handset has.

        I hope Rogers will not forget us and give us special access to an upgrade more equivalent to the Dream.

      2. Saeed

        I couldn’t agree with this statement more. If I had known that the Dream would lack support for upgrades from Rogers/HTC I would not have purchased it. Ironically, I would have bought the more expensive Bold. Since the last firmware update my phone has been constantly disconnecting and will now have to return it for a warranty replacement.

        Please understand that us paying customers that purchased the Dream from Rogers less than a year ago, did so in good faith that this phone would function and be continuously supported. I was told by the sales rep that this phone would be getting the free software updates because it is open source. To find out now that this won’t be happening, and this phone is riddled with bugs in Canada (it was very well received in the states when it was released) means that I am not a happy customer.

        I agree that the Magic is not a suitable sidegrade as it does not have a hardware keyboard which is why anyone who bought the Dream over the Magic wanted. I would hope that Rogers fixes this wrong by allowing unhappy Dream users an early upgrade to a comparable Android-with-a-keyboard device.

  28. Larry Skelly

    I ordered my Nexus One late Tuesday night, it arrived Friday afternoon. Once I found the APN settings, it has worked flawlessly. I couldn’t be happier.

    I found APN settings here:

    Once I set up the first APN my data connection worked perfectly. Though I would like to see a ‘Nexus One on Rogers’ user guide to ensure I have done things properly.

    Getting this phone working easily on the network has erased some of my earlier frustrations. Now we just need to make the plans price competitive.

    1. RogersMiranda

      Thanks for your comment Larry! Glad everything is working smoothly with your new Nexus One.

      I’ll pass your feedback onto the team here.

  29. Steveo

    I purchased a T-Moblie Nexus One 60 days ago. It is and has been working on the Rogers Network like a charm since the first day I turned it on (after I updated the APN). Only thing that doesn’t work is 3G. Is there a huge difference in speeds from the Rogers Edge Network to Rogers 3G? Is it worth upgrading?

    Thinking I will sell this phone and trade up for a Nexus One that allows for 3G on the Rogers network. Can someone tell me if the WIND Network uses the same frequencies as T-Moblie? I’m thinking someone on WIND might want to pickup a Nexus One…I have no plans on leaving Rogers, nor is WIND available in my area.

    I was an iPhone user…and will never go back. NEXUS ONE ROCKS!

  30. So, let’s say someone is constantly realizing what a mistake they made jumping into the Rogers Dream, made thousands of times worse by the lack of access to upgrades others around the world commonly have, and were basically told by their carrier’s reps, in a fairly nice way, “Sucks to be you., tell it to the HTC.”

    And they’re thinking, hmm, that SE X10 could be alright. It doesn’t really run an “open” OS, but there’s a commitment to 2.1 and the camera feature, which is important to someone, looks good, maybe enough to make up for the lack of a keyboard.

    How much would it cost and how easy would it be to upgrade to said SE X10 (or some other device) after “just” a year of a somewhat poor spec, out of date out of the gate, un-update-able device?

    Could someone get a fair pro-rated price, or does someone have to go through bizarre contract and price contortions, after repeated phone calls speaking to a number of nice, and a number of somewhat confused and sometimes unhelpful reps?

    Where smart phones are becoming ever more important (more important than computers eventually) and the ability to keep devices up to date is critical, especially for poor susceptible enthusiasts, is there a plan to help us get fair pricing to a stream of devices, and not pretend any current device (especially the prototype quality first generation) is going to be good for three years to the big spending enthusiast?

    Should someone just buy a Nexus One or other third party device? If so, what kind of monthly price break should someone expect consider there’s no “subsidized phone?”

    1. RogersMary

      Hi David. Our new HUP allows customers to be eligible for the same pricing as new customers on all devices at 24 months since initial/last upgrade. Also, based on monthly spend you can have a faster route to upgrade to select new devices before 24 months.

      iPhoneinCanada posted a great blog about it. You can check it out here: http://www.iphoneincanada.ca/iphone-rogers/rogers-changes-upgrade-policy-for-the-better/

      1. It would be great if Rogers would simply offer pro-rated upgrade or replacement options. And I still wonder why we can’t get lower monthly pricing if we’re not getting a subsidized handset like the N1.

  31. NexusOne

    My Nexus One doesn’t automatically configure the Rogers APN. What is this certification process that was mentioned above?

  32. John


    I phone the Google Nexus One support center and asked for the Rogers APN settings (as my N1 didn’t have them) and they told me I would have to contact Rogers to get those. Looks like there is a game of “I’ve got it, you take it” going on here.

    1. RogersMary

      Thanks for the information, John. We’re looking into it.

  33. I must admit that being able to have a Nexus one on Rogers is great.I am sure Rogers was very excited and is why this post is here.While you may not support the phone technically,i am sure providing details on the correct APN setting would be the right thing to do.Although it may be against some Rogers policy,who knows.I have taken it upon myself to post these settings on my website for Rogers/Fido Users.


  34. ixtlanian

    Does Name Display work on Nexus One?

    If not – does it work on Android at all (and which Android versions)?

    If it only works on Android phones with Rogers firmware (similar to the case with Windows Mobile) – does Rogers plan any driver/software for Android to enable Name Display on phones with non-Rogers firmware like Nexus One?

    And lastly – if the answers to the above are No, No and No, then the last question is WHY???

    1. RogersMary

      Some applications and services may not work on the device because it is has not been certified on our network. The devices Rogers certifies have been optimized for our network to ensure optimal service for both voice and data.

      1. ixtlanian


        I asked 3 distinct questions – two close-ended ones and one open-ended. It should be very simple to answer. You did not answer any of my 3 questions. I would appreciate if you provide specific answers instead of generic “get lost” disclaimer.

      2. RogersMary

        Sorry about that, I though that did answer your questions but let me try to be more clear. As indicated in the post, Rogers is not offering technical support for this device, as is our policy with all gray market phones. That is the reason some applications may not work on our network and there is no planned driver/software development. It would be difficult to test on devices that are not optimized for our network.

      3. ixtlanian


        I still did not get the answer to my questions. So here’s the translation of question #2 into more direct language: Does Rogers Name Display feature work on Android at all, in principle??? I.e. does it work on any Rogers-supported Android phones???

      4. Guillaume

        I think I answered that already but what ever…

        I have a Nexus One and Name Display feature on my contract. It works.

    2. Guillaume


      I don’t receive lots of calls from strangers, so I can’t be 100% sure, but since I have Call Display w/Name Display on my contract, whenever a contact calls me, I can see it’s number and Contact image if I added one in my contacts.

      I have a Nexus One with Android 2.1.

      Hope this helps.


  35. Tony

    How come you guys are launching all these New Android Devices but yet those of us who have LG Eve, HTC Magic, and HTC Dream are stuck with the slow outdated 3 year old 1.5 android software?

    When are we going to get updated to 1.6 or god help us all maybe even 2.0 or 2.1?

    This is rediculous…we pay more on average for our wireless servcies than americans yet we are stuck with the android software that was new in the U.S. 3 years ago.

    1. Guillaume

      Hi Tony,

      They didn’t launched the Nexus One, Google did. It is simply unlocked, which means you can use your Rogers’ SIM card on that phone.

      For the updates, since Android is Open Source, I guess that some tweaking are made on the basic OS so that you can have specific content from Rogers. It’s probably on its way.

      Not to mention that when Rogers sells you the device, their teams must be prepared to answer every questions possible, may be it hardware or software. They have to be ready for all that.

      As for a 3 years old software, Android 1.5 is actually not even 1 year old, as the release date was April 2009. Android 1.6 was out on December 2009 and 2.1 came out January 2010.

      You can get all this from the Android Developer website.

    2. RogersMiranda

      Hi Tony,

      The LG Eve will be upgraded to 1.6 this Spring and the HTC Magic will be upgraded to 2.1 by mid-year.

      Unfortunately, HTC informed us the Dream could not be upgraded beyond 1.5.

      1. Hi RogersMiranda,

        Unfortunately I am forced to point out once again how disappointing it is as a consumer to have a less than one year old device that is effectively obsolete, since the point of Android is “openness” and upgrade-ability, which we most certainly expected, because we bought the device from Rogers and it is supposed to be “supported.” I would like to again point out the absurdity of Rogers Dream users being asked to appeal to HTC for an upgrade and Rogers washing their hands of this issue. The Magic is not an equivalent device. A more appropriate response would be to shorten the upgrade period for Dream users so we can obtain a device which is a more suitable replacement. I do clearly think this is not an appropriate treatment under the heavyweight contract agreement.

      2. RogersMiranda

        Hi David,

        Thank you for your feedback, which I will share with the team. However, I do want to point out that we did push HTC to make this upgrade available but were specifically told it was not possible due to a limitation with the device. You can see HTC’s statement here: http://www.htc.com/ca/support/dream-rogers/help/system-and-upgrade.

        We also offered a limited time free Magic upgrade to Dream users who wanted the full Android experience.

        In terms of upgrading your device, our new HUP allows customers to be eligible for the same pricing as new customers on all devices at 24 months since initial/last upgrade. Also, based on monthly spend you can have a faster route to upgrade to select new devices before 24 months. iPhoneinCanada wrote a great blog about it. You can check it out here: http://www.iphoneincanada.ca/iphone-rogers/rogers-changes-upgrade-poli cy-for-the-better/

      3. Sorry RogersMiranda, that is exactly the kind of finger pointing we don’t want from a Rogers supported device. And the Magic sidegrade was not a suitable offer. It was like saying “sorry it turns out the tank we sold you can’t climb hills, we can offer you this beach buggy to compensate, along with 8 months more contract obligation.” Clearly Rogers is the one who made a mistake here, and many are not happy with the offered solution. I also don’t understand why you are pointing me to the ambiguity of a third party site on your upgrade policy, I would like more explicit terms than “based on the monthly spend.” Does that mean it depends on the rep I speak to?

        It does remind me of the fact that I was a Fido customer for ten years with two lines, with a bill often for over $200 a month, and switched one line to Rogers for Android (imagine my disappointment now) and now my “spend” cache is diluted even though it’s the same company. Though ultimately I prefer Fido, because Fido Dollars are easy to understand compared to wheedling with a rep.

  36. Nicole

    I’ve been paying for an HTC Dream that’s pretty much useless as anything more than a phone with text messaging. Sure, I could call and get a replacement, I’ve done it before – it doesn’t fix the issue.

    I’m afraid if I PAY for an upgrade again, that the new phone I want that has Android will have similar problems. Phones are becoming more like computers, and it’s so frustrating to be stuck running the equivalent of Windows XP when Windows 7 is out and running everywhere else. Apps don’t work, they crash the phone because you’re running an obsolete version. On top of that… I get no signal at my university and being a full time student with a full time job that needs to be able to get a hold of me – it’s useless once again.

    Customer Retention wants me to pay for the full upgrade price for a new phone, AND the $35 upgrade fee – and be GRATEFUL that I’m allowed to do the upgrade. Sure, it’s ‘nice’, but… I’ve been paying $70/month for a phone that barely manages what a $20/month phone can do since last June. I’ve given so much leeway, oh, it’s a new phone.. oh, they’re installing HSDPA (whatever that network is), oh, maybe it’s just the signal at my university sucks.. I’m tired of making excuses for Rogers. It’s time for some action. I pay too much for a phone that only marginally works.

    1. I am dealing with exactly the same problem. The network reception on my Dream is terrible compared to any other 3G handset at every location. Support has been keeping me going for months having me try one thing or another, each of which takes several days to test and fitting this in has been a real pain and I have to live with paying for terrible performance. Adding insult to injury is the fact this less than one year old device can’t be updated.

      It makes more sense to get your handset from a third party. Rogers will be delighted to continue charging you the hardware subsidy price.

  37. stuch

    While the My Account app is really cool, its usefulness is really diminished by not allowing me to connect to it over Wifi. I am sorry, but most of the time I have a few minutes to breathe and want to check things like my account, I am at home, covered with Wifi. I am not about to shut my wifi down just to check my account status. I can us 3G Watchdog easy enough to watch my data limits. Add wifi support, and it will be a nice useful app.

  38. Andrew

    Nexus one is fantastic. I ordered the device on Monday and had it delivered Wednesday at 11am and online 2 hours later!!! Huge benefit being able to add multiple email accounts including Exchange active sync and voice transcription.

    Thanks Rogers for getting this one right and letting it launch with Google US. Any chance you’ll be offering it as a hardware upgrade option for existing subscribers in the future?

  39. Joseph

    Will the Samsung Galaxy Spica be getting the Android 2.1 update? When?

    1. RogersMiranda

      Hi Joseph. Yes, I can confirm that the Galaxy Spica will be getting Android 2.1, however, I can’t confirm an exact date at this time.

  40. LostAndroid

    Hi all,

    I have a question regarding the “My Account” application on Android. I ran a test last month and wrote down the amount of data usage that the app showed at the end of the month. I received my billing statement yesterday, and when I compared the usage statistics from the statement and the usage that was provided by the application, there was a huge difference (The app showed 140mb while my official usage was 390mb).

    Has anyone else noticed that? I understand that the app is not 100% accurate, but that much of a difference worries me because it defeats the whole purpose of the app which is to monitor my usage and not to exceed my 500mb limit.
    It’s not a big deal to me because I downloaded an app to monitor my 3G usage (I use 3G Watchdog), but I would just like Rogers to be aware of the problem. I believe there are a lot of people who actually rely on the “My Account” app for accurate information.

    Hopefully, there will be a fix soon. Thanks!

    1. RogersMiranda


      This sounds strange. I’ve send you an email to get some more information so I can try to figure out the issue.

  41. Diane Falconi

    There is a 4 hour delay in the reporting of the data that you can access on your device. That seems like a pretty big discrepency though. You can call customer service to confirm.

  42. Hey, I notice google sells 2 different nexus ones, which one on their site, or does it have a special number or name that allows it to work on canada? I have a blackberry Bold and thinking of getting this device and just putting my current SIM in it? Can anyone confirm what model of the phone supports rogers 3G?

    1. RogersMiranda


      You’ll want the one that supports 3G coverage on networks that use the 850 MHz, 1900 MHz, and 2100 MHz. This is the device that is recommended for use on Rogers network.

      You can find more details here: http://www.google.com/support/android/bin/answer.py?hl=en&answer=166507

    2. Since you’re not getting this device from Rogers, don’t forget to request your monthly rebate once your current device’s subsidization is finished. You should save about $16 per month, which obviously offsets the price of the free market handset.

  43. RogersMiranda


    For those of you who have asked about APN settings, just a heads up that we updated the original post and included the actual APN settings for both Rogers and Fido.

    @puleen, @chris, @MetaViews, @Larry Skelly @John – FYI :)

    1. Dave

      Thanks for the APN settings. Worked great on my HTC Desire. Amazing speeds.

      1. you have a htc desire and it’s work correctly with roger network?

        i live in france, i want to buy a htc desire so when i will come back to canada i would like to use it with a provider…

  44. Thanks for the answer, I have one more. I have just had blackberry phones for the last few years, and have a good dataplan and stuff, do i have to change my dataplan for the nexus one to the general dataplan? Or will the 3G work ok on my existing blackberry plan?

    1. RogersMiranda

      Yes, you should be able to use your existing data plan with the Nexus One.

  45. Pete

    What are the APN settings to use wap access on fido?

    1. RogersMiranda

      Hi Pete. I suggest you call tech support. They will be able to answer that question for you.

  46. lk

    Hi. Would other android devices not available at rogers like galaxy i7500 (not 5700 spicia) have access to android paid apps with Rogers/Fido sim card and is it possible to run rogers sim on it?

    1. RogersMiranda

      We don’t offer technical support for devices that have not been tested to work on our network because we can’t guarantee how that device will operate. However, Technical Support should be able to help determine if your device can be used on the network.

  47. Joe

    What i want is HTC Desire!!!!!!!! get it asap please……………..

  48. josh

    We have a driod at the office for testing right now… Looks pretty good… The pricing on the monthly plans for devices is just deadly…. Even at my nice income level if my employer did not pay for my cell phone I would have a tough time justifying a phone with a data plan…. Come on rogers.. take the next big step and deal with price plans !!!!

  49. Owen

    Topic Name Display for Android Phones.

    It was mentioned above by a user that Name Display was working on his Android device? I would really like to see that. I don’t know one person that has it working on their device.

    The devices were purchased from Rogers and Name Display Service Subscribed.

    Can you pleas,e let me empathize that “PLEASE” tell me what the plan for this feature is for Android devices? Does anyone know if Name Display works on the Sony X-10?

    Have a look at this link below, is this a Rogers issue or a Android limitation?




  50. n1r


    I have been using APN seting internet.com for my Nexus One since Nexus One Rogers version was available. It seems working fine. Do I need to update the setting to rogers-core-appl1.apn ? What’s the difference? Thanks !

    1. RogersMiranda

      All technical questions should be directed to Google.

    2. Owen

      Please see my comment below, should address your question.

  51. John

    Thanks for posting the official Rogers APN settings. Since getting my Nexus One in March I have been using APN settings found via Google search which was reported on various forums (the ones that use “internet.com” for the APN). I changed my settings to reflect what has been posted here, but I still need some clarification on the following:

    On the other forums, they all list a second APN for MMS messaging (with the APN media.com), is it necessary to have this second APN defined, and if it is necessary, what are the official Rogers settings?

    That being said, my 3G wireless was working with the ‘internet.com’ APN settings… what’s the deal with those settings? Did I put any of my data at risk by using them?

    1. RogersMiranda

      Hey John,

      Technical questions should be directed to Google support.

      1. Owen

        @Miranda, This is not a Google issue, he is simply asking you what “Rogers” APN settings he should be using. Google will tell him to go back to Rogers.

        @John, I was like you where I used the old APN configuration until I switched to the above settings posted on this board. and it works like a charm. The new settings cover your 2-3 G connection and MMS all in the same config. I hope this helps.

      2. RogersMiranda

        Hey Owen,

        Thanks for the clarification. Appreciate it.

      3. John

        I understand that for specific support with the device, I need to contact Google support. For example, if my question were: “Where to I enter the APN settings on the Nexus One?”, I would definitely talk to Google.

        The questions about the APN settings here are specific to the Rogers network (as are the questions by n1r), which we are all paying to use, so I don’t think it is asking too much for further details.

        Again, I have changed my APN settings to those listed here, and I have removed the second entry for “Rogers MMS” and have not seen any adverse effects as of yet. I don’t use MMS (why, when I can email, Twitter, Facebook, etc.?), but I will keep watching for issues.

      4. Saeed

        I have a lurking feeling that Miranda has been told by they higher ups to stop giving technical support regarding the Nexus One, and tell all questioners to talk to Google. Thank you Owen for saying it like it is. Miranda, I have been following these comments for a few weeks now and up until recently you have been very helpful. I was beginning to think that Rogers has started this initiative to properly communicate to their customers and show that they care. Your last few comments are starting to make me think otherwise. I hope you revert to your helpful self in the near future.

        Rogers customer for 12 years.

      5. RogersMiranda

        @Saeed, @John and @n1r

        From a Rogers support perspective, we can only comment on the setting we provided for the Android devices. There is one connection for both browsing and MMS via the rogers-core-appl1.apn. There’s likely no impact using the other setting but again, we don’t provide that one so I can’t say for certain.

        We would recommend you use rogers-core-appl1.apn for all smartphones moving forward.

        Hope this helps.

  52. n1r

    Hi RogersMiranda: Thanks so much for the recent responses. This thread is a significant improventment in terms of Rogers cusotmer support.

    I was one of those who raised the question regarding the difference between two APN settings. I just have to clarify the followings:

    – APN setting Internet.com was provided by Rogers tech support. No one can arbitrarily create some APN setting that would magically work on Rogers’ network.
    – APN setting is created by the carrier; it has nothing to do with phone hardware manufacture or phone’s operating system. For example, the setting has nothing to do with Microsoft Windows Mobile or Android or Google or HTC or Motorola or LG or whatever.
    – Maybe I should ask my question in the details:
    1. Is APN rogers-core-appl1.apn only enabled for Android on Nexus One?
    2. What’s the advantage/disadvantage of using rogers-core-appl1.apn instead of using internet.com?
    3. Is internet.com going to disappear in the near future?
    4. Any billing difference between rogers-core-appl1.apn vs internet.com ?

    One of reasons I can guess why Rogers is promoting the use of rogers-core-appl1.apn is to avoid the accidental cross carrier data connection. APN internet.com is so generic that other carrier might be using the same name while rogers-core-appl1.apn is specific to Rogers.


    1. RogersMiranda

      While it would not be appropriate for us to discuss overall APN strategy, I can confirm rogers-core-appl1.apn is the proper, supported APN and can/should be used for Rogers Android devices as well as other Rogers smartphones.

  53. n1r

    Thank you and really appreciate the clarification.

  54. Tyler43

    When will rogers send the over the air update to 2.2 Foryo?

    It has been released by cariers in the states… wondering when rogers will release it?

    1. Guillaume

      If you have a N1, it is an unsubsidized and unlock phone, which means that Rogers is not responsible for its updates and softwares. You simply connect to the network with it.

      On another note, the US carriers didn’t released the updates, it is done by Google. Just so you understand, you don’t have to be connected to your 3G network to receive such OTA updates, being connected to a Wifi is as effective.

      Now, if you have bought your Android phone FROM Rogers, they are responsible for these updates.

      1. n1r

        Even you bought N1 from Rogers directly, Rogers is still not responsible for the firmware upgrade. This is true for any electronics firmware upgrade; it has nothing to do with the reseller; it’s always the relationship between the phone manufacturer and consumer directly.

    2. RogersMiranda

      Hi Tyler,

      We don’t have any info on 2.2 at this time.

  55. David

    I tried MMS for the first time on my Nexus One, and I haven’t had any luck with it so far, even after I changed the APN settings to the one in this posting. I’m using Froyo (2.2) FRF083. Has anyone had success using MMS with Froyo and Rogers on a Nexus One?

  56. John

    In the words of Professor Farnsworth: Good news everyone!

    Google announced the official release of Android 2.2 (Froyo) for Nexus One phones:


    I will be keeping a close eye on my N1 for the upgrade notification to arrive!