We listened: How to customize the order of the Quick Start menu

In January, we introduced the Quick Start menu for our Digital Cable subscribers in Ontario. Our goal was to provide an easier way for you to navigate programming, such as On Demand channels and those in free preview. We also added some cool new features, including TV mix channels, local weather and games.

We thought you’d love it. And while many do, some of you told us you didn’t like having to press “guide” twice to get to TV listings. We appreciate your feedback; we listened and we acted.

Starting today, we’ve made a change so you can now switch the order in which the Quick Start menu appears on your digital TV box. You can choose if you want the new menu or TV listings first.

Here’s how to modify the settings:

1.    On remote, click the guide button
2.    Select “Self-Service”
3.    Click “Change GUIDE Order” option
4.    A screen that looks like this will appear:


5.    Select one of the following options: “Quick Start menu first” or “TV Listings first.” (Your option appears in red)
6.    Repeat for each digital box in your home.

Later this year, we’ll be rolling out further enhancements as well as several technology upgrades.

What do you think about the Quick Start menu and the ability to now change the order in which it appears? Let us know by taking our survey here or by submitting a comment below.

Update (March 4, 1:32 pm): In other blogs that have picked up on this post, there’s been some confusion about whether this change reduces the number of clicks or just changes the order of a double-click. To clarify, the changes implemented today mean that we’ve reduced the number of clicks if you don’t want to view the Quick Start menu. If you’ve made the change outlined above, pressing guide once goes straight to the TV Listings screen. From there, you can choose your channel and start watching as you did in the past. If you don’t choose a channel, pressing guide a second time will bring up the Quick Start menu.

Richard Bloom is a regular contributor to RedBoard.

Leave a Reply

115 comments on “We listened: How to customize the order of the Quick Start menu

  1. David

    Glad to hear it, because without this I would be cancelling my Rogers account within the month.

  2. Graham

    So so so amazing…. thank you Redboard, I will pass this on!

  3. Although I am apparently one of the few who actually liked the Quick Start Menu, I am pleased that Rogers listened to their customers and made a change that keeps everyone happy.

    Great work Rogers!

  4. Frustrated

    I can’t access the survey. I’m getting the message “Your responses for this study have already been received, thank you.”

    Well anyways, here is my feedback, just cancel the quick start guide 100%! I don’t need more advertising being forced to me! I pay enough to Rogers every month.

  5. Thank you for acting upon this. BTW, clicking on that survey link gives you a page with this line: Your responses for this study have already been received, thank you. ?!?

    1. Rogers_Richard

      Hi Robert,

      Thanks for your comment and for passing along the message that popped up when you clicked the survey link.

      We’ve since fixed it. It should work now.

  6. Jamal

    It’s great to see that you have reacted to the user response and are now able to provide us with options!

    I was able to complete the survey but one suggestion would be to provide a ‘back’ button for when people need to make corrections to an entry on a previous page.

    Thanks for keeping us informed and for providing new innovative services!

  7. I am actually impressed by this. I have been complaining about that for a while and never expected to get anything out of it. Great!

  8. David

    Richard, FYI, I wasn’t able to complete the survey in Chrome and had to transfer over to Firefox.

    I agree that I’m impressed that Rogers listened to the criticism on this. As I wrote above, Quick Start was enough of an annoyance that, if not fixed, I would have left Rogers over it. But the action of giving us a choice, coupled with the signs of a more-open Rogers as evidenced by this blog, gives me some hope.

  9. Spencer C

    Doesn’t the fact that so many customers requested this change make Rogers wonder about the value of the new Quick Start Menu?

    If the Quick Start Menu were useful and well-designed I would suspect most people wouldn’t care to switch back to the default menu, which is itself a 1990s era remnant.

    The whole idea seem like the Marketing dept. telling the Tech dept. what to do. I don’t mind advertising but it shouldn’t make my user experience more difficult.

    I would be curious to know if the Quick Start Menu were beta tested at all because I find it hard to believe such testing wouldn’t have provided Rogers with the kind of feedback they are getting now.

    1. Rogers_Richard

      Hi Spencer. Thanks for commenting.
      We know that people like fellow commenters IainR and Chris enjoy the Quick Start menu, with customers telling us they are particularly fond of the TV mix and games.
      Now that you have the option to go straight to the TV listings, we hope this will satisfy both those who aren’t fans of the new menu and those who are.

      1. Spencer C

        Thanks for the response Richard.

        I am never one to shoot the messenger, being one myself, but I actually was excited when I heard the Quick Start Menu was coming only to be disappointed at the implementation.

        My earlier point was that rather than provide the option to disable the new Menu, perhaps a little more testing should have gone into producing it in the first place.

        New UI should never add clicks to perform basic tasks. The Quick Start Guide added several additional clicks to perform the most basic of TV task — finding content.

        Rather than adding an additional layer on top of Scientific Atlanta’s hardware, could Rogers not work directly with SA to refine the current built-in program guide?

  10. Thank you for listening!

  11. Get RID of the Quick Start menu… why is there no option to REMOVE the stupid feature????

    1. Rogers_Richard

      Hi Mike. Thanks for the comment.
      I just added an update to the post. By changing the settings detailed above, pressing guide once goes straight to the TV Listings screen and allows you to not see the Quick Start menu. From there, you can choose your channel and start watching as you did in the past. If you don’t choose a channel, pressing guide a second time will bring up the Quick Start menu. Hope that helps!

      1. Sandy47

        That’s all good – as far as it goes – but it doesn’t address the fact that the Quick Start menu will appear if you don’t select a channel. That’s what really needs to be fixed, because most often I’m not looking for something to watch, or a different channel to access, I’m looking at what’s coming up next, or in a few days time and when I’ve competed that task, my wish is to simply go straight back to the channel I was watching without having to do a detour through the QSM.

        So… if you’re going to add a truly useful option, add the one that allows a user to kill QSM period.

  12. Brian

    Huh? “Many” loved the Quick Start menu and “some” didn’t? You must have Quick Start confused with a new feature that wasn’t so universally despised. Based on what I’ve read online and from talking to friends and colleagues, 5-10% of people actually like the guide. Or perhaps “tolerate” is a better word. 90-95% of us vehemently hate it and are disappointed, frustrated and bitter with Rogers for introducing it. Many to the point of cancelling their service. Why can’t you do the right thing and admit that? Rogers completely missed the mark and the entire feature should be scrapped.

    1. Rogers_Richard

      Hi Brian. Thanks for checking out the blog.
      We think that allowing customers to select which menu they want to see first strikes the right balance between those who like the new service and those who just want to jump right to the TV listings.

      1. Sandy47

        Again Rogers_Richard, you’re not really listening. People are asking you to either kill the Quick Start Menu period, or… allow them to set their own boxes to do so.

  13. Chris

    I like the idea of quickstart and like it much more now that I can have it pop up second. My only issues are since I’ve gotten this feature my “non-live” play back has been very glitchy (I will have to test another outlet) and that none of the features are made for widescreen HD tv’s.. In the states my sister has a cable box with similar software and everything is wide screen. Why can’t we get widescreen software? TV mix would be way better in wide screen I paid for a wide screen tv I want to be able to use the entire screen. Also setting the tv mix chanels to my choice would be better.not having tsn in the mix sucked for the olympics..

    1. I so agree with you, Chris. Yes, give us 16:9 ratios on all screens. After all, isn’t it just a software code which can detect what definition you’re using?

      And about the TV Mix, I too would like to choose which channel populates the mix. Having said that, how about creating a “user” mix for a combination of ANY channel.

    2. Rogers_Richard

      Hi Chris. Thanks for your comments.
      You can view the TV mix channels in widescreen mode by using the remote that came with your TV to stretch your picture. Regarding the TV mix channels: these are the same for all customers, chosen based on popularity, so unfortunately they can’t be customized. Stay tuned for more enhancements to our Interactive Programming Guide later this year!

      1. David

        I’m shocked that Rogers would suggest that distorting the text on the picture via a “stretch” feature is a solution to the question of wasted space on 16×9 sets. All that will accomplish is to destroy readability.

        I’m sure that what Robert wants to see if the use of the extra space to provide *more* program guide information on screen at once, without any reduction in readability.

      2. Chris

        I don’t want to have to stretch and un-stretch content should be in 16:9 automatically. I hate stretched content. It saddens me when I see people spend a bunch of $$ on a HD tv and then watch stretched SD content..

        If there was a TV mix HD channel it could even have 2 more channels in the mix or have the HD versions of the channels..

        I do realize they are the same for everyone Just wishing they weren’t.. It’s digital we should be able to pick and choose I know the technology is out there just hoping it will get implemented is all.

      3. Spencer C

        Agreed, the “stretch” button on HDTVs should be outlawed.

        It is amazing how many times I go into a restaurant or bar and notice that they are showing an SD feed on their 25 TVs using the stretch feature to fill the screen.

        Detecting the size an ratio of a monitor is a pretty common feature for software.

      4. CSensation

        I think what Richard is trying to say is that the technology doesn’t offer cable boxes to have 2 separate menu screens… one for 16:9, one for 4:3… and unfortunately, although many people have new Plasma/LCD screens… there’s a VAST majority that do not. Maybe by the end of the year they’ll be able to implement 2 menu options and use a similar option as shown here with the Menu Guide… where at the begining of usage you can select either 16:9, or 4:3… but as he said, they’re working on it. Right now, we have to suffer because the majority are still watching TV on tube TV’s… But I have no doubt it’ll come.

        Having 4:3 on a 50″ TV (even on a 40″ TV) is easier to view than having 16:9 cropped/shrunk on a 30″ TV.

        Although I didn’t like having to press GUIDE twice (which now it appears they’ve fixed it) I’m on their side when it comes to the size of the menu screens. Once the majority have LCD screens (I’m guess still a few years away) then we can discuss them not implementing a better menu system. But I suspect Rogers will have this solution out by year’s end.

  14. Glad to hear this. I’ll be switching the guide back this evening when I get home.

    Off topic – but is Rogers planning to add in some remote PVR capabilities like Bell’s got?

    1. Chris

      If the made an iPhone app for the and a WEB based app that would be great!

    2. Rogers_Richard

      Hi Kevin,

      Thanks for your comment. Unfortunately, I can’t comment on what we may have in the works. But as I said in the post, we do have plans to implement enhancements to our Interactive Programming Guide this year.

      1. Thanks for the reply Richard. Is there anyone at Rogers who can answer my simple question? I’ve asked it to at least three different Rogers representatives and I’ve always got the standard reply of “I can’t comment on new features that may or may not be coming.” There must be someone who CAN comment on these things?

      2. Rogers_Richard

        Hi Kevin,
        My colleague Keith (RogersKeith) recently answered a similar question to this in a thread on his introductory RedBoard post. I think his response answers your comment too. So, with full attribution, here’s his response: “I get where you’re coming from – as a customer it would be great to know what’s coming from Rogers. But there can be various reasons why we can’t talk about upcoming products and services. Sometimes our technology partners (eg. handset manufacturers) want to be the first to talk about a new device. It’s also important to us that we get the newest technology to our customers first, which often means keeping things under wraps until we’re ready to launch.”

  15. Ed

    It seems fairly obvious to me that the real function of the Quick Start was to force customers to view the ads it brought up. The notion that it counts as an upgrade is laughable and insulting to my intelligence. It was a horrible inconvenience that almost everyone instantly hated!

    If Rogers wasn’t the only TV service available in my apartment building, I’d cancel in a heartbeat.

  16. Paul

    As one of the vocal masses to call in and chew out some poor defenseless CSR about this one I’m glad to see a change made. I hope a lesson has been learned here, and the lesson is this – don’t “innovate” by creating things we didn’t ask for, tell us we’ll like it and then force feed it to us. I’m all for trying new ideas. But give us the option of trying them out [I]if we want to[/I] and allow us to not be disturbed by them should we choose not to. We determine the services we want from you and pay for them accordingly. That’s how the relationship should work… don’t mess with that.

    1. Rogers_Richard

      Hi Paul.
      As mentioned earlier, we do have customers who enjoy the Quick Start menu so we need to be mindful of both camps. We are confident this change will do just that. Thanks for your feedback!

      1. AnthonyS

        Giving the users who don’t want the Quick Start menu the option to turn it off entirely is still being mindful to both camps.

  17. CSensation

    I applaud Rogers in making the change. Setting aside the implementation (or possible implementation) of futher commercials/ads in the menu option, I think the TV Mix options are great! I used the Olympic one many times when trying to follow different sporting events. A TV Mix station where they have various channels (ABC, NBC, CBC, CBS, CTV, CITY) for example would be great when trying to find my favorite program at 8PM (during Prime-Time viewing) but so far it’s a great start. My only hope is that for the TV Mix stations that they don’t only choose Rogers-Owned stations. I did notice during the Olympics that from he 6 options some stations were missing (such as NBC). But that set aside, I still think a great new feature that has tons of potential.

    I don’t think we need the “games” features though. More energy can be spent somewhere else instead of improving this feature. Most likely everyone has some kind of gaming device (Wii, PS3, Xbox 360, etc) on their TV’s (or at the very least enjoy computer gaming) that this feature isn’t required. Instead, maybe use this “space” as somewhere where people can (optionally) fill out surveys… such as “What’s ur favorite TV show at 8PM?” Allows Rogers to gather information they can “sell” to broadcasters, and allows viewers to see what other viewers are watching. Of course make this optional, and not “forced” and no harm done to those that don’t want this feature.

    But none the less, looking forward to the features coming soon!

    1. Rogers_Richard

      Hi CSensation
      Thanks for your comments!
      One of the great things about this blog is that we have a record of customer feedback like yours. Rest assured, our product teams are paying close attention to these threads (and the feedback submitted via the survey in the post). Thanks again for sharing your thoughts.

  18. Jared

    Is there a discrete IR code that can be sent to the STB now that can bring up QS directly after reverting the order of the Guide button? I would like to map the unused “Personal TV” button on my remote to bring up QS directly, and keep the Guide button for the IPG.

    1. How many acronyms can one put in a sentence? Ask Jared! You surely must be a an ADM from DOD in Ottawa. LOL !!!

  19. Chad

    Add my vote to the list requesting the QuickStart guide be scrapped altogether. I know you have given a “no comment” to future plans, but please at least let us know that Rogers is paying attention to the competition and is planning on modernizing the UI. Forgive me, but after being sold the Quickstart Guide as an “enhancement”, I’m skeptical about what Rogers considers an improvement/upgrade.

    1. Rogers_Richard

      Hi Chad,
      As I mentioned above, we just can’t comment on upcoming plans for products, technology or design. I can confirm, however, that we are very aware of what is going on within the industry here and abroad. Stay tuned…

      1. David Susilo

        If you are aware of what is going within the industry here and abroad, the price of HD cable won’t be that high, the price of internet won’t be that high, the price of cellphone plans won’t be that high.

        You guys are aware but won’t do anything about it… that’s basically what you’re saying.

  20. Bob Bob

    This is great, don’t mind the new guide, but I did mind that you could not get to your TV listings when you were taping two shows at once. A huge problem. By reversing the one click setting, hopefully we can avoid that issue as we often tape two things at once.

    Another big request, would be if we could customize the TV Mix to show channels that we want to see. I hated the Olympic Mix for missing TSN but having foreign language channels instead.

    1. Rogers_Richard

      Hi Bob,
      I also used the Olympic mix quite often and understand your concerns. However, as I mentioned in an earlier comment, unfortunately, we’re unable to offer customers the ability to customize the TV mix channels.

  21. Dan Connolly

    This isn’t a fix!
    You just changed the order!
    I still have to see your advertising.
    I still have to punch it twice.

    Let me make this as clear as I can.


    Do you hear me now?

    1. Jared

      You’re upset about advertising on your television?

  22. Better.
    How about a third option of “do not display”.
    I don’t appreciate another platform to be advertised at.

    1. Rogers_Richard

      Hey Adam. Thanks for your comment.
      Now that you can go straight the TV listings then to the channel (or press exit if you don’t find the channel you want), you don’t have to view the Quick Start menu at all if you don’t want to.
      Hope this helps!

  23. Am I the only one that didn’t even notice the advertisements until people talked about it on this blog?

    You guys need to do some reading on ad blindness and stop whining… http://en.wikipedia.org/wiki/Ad_blindness

    I found the QS menu quite convenient for accessing Olympic coverage.

    1. Chris

      LOL, I actually had to bring up the quick start menu to check because I didn’t notice the ads.. I’m totally ad blind it’s great. I’d like to thank google for making this possible.

      1. Sandy47

        Agreed. It’s nothing to do with ads, it’s simple inconvenience.

  24. Joel

    It’s still a terrible implementation. This still breaks basic functionality of the set top box, no matter what Rogers will say.

    We pay a premium to have premium services, and the interface was designed to bring in ad revenue and on-demand $$$, not add value to the product. (I know someone who works on the banner ads for the service too, Toronto.)

    The only remedy to these monopoly situations is to have public infrastructure on the last mile and allow others to compete for data services to the home.

  25. Sunil

    That “quick start” guide was absolutely horrendous. It offered nothing of value and did nothing but get in the way. I really question what in the world you guys were thinking when you implemented it. Is there a single person out of your millions of customers who actually liked the thing?

  26. Gotta say, I agree with Kevin, I didn’t even notice the ads until tonight after reading these comments. Still don’t like the QS guide though, even for the Olympics – wrong mix of channels :)

  27. Tara

    What a relief! This was the closest I have come to CANCELLING my Rogers account – for once a company listens to thousands of complaints and does something about it.

    Thank goodness for Message Boards and the internet in general. Power to the people!

  28. Bobk

    This was so annoying, I couldn’t believe a company could challenge their customers like this. Having it as the second press is not an appropriate solution, it’s just made a bad thing less bad. On top of that, the interface is very slow and cludgy. When you have to educate your customers on the use of the idiot cable box you have done something wrong.

  29. RK

    Not quite sure why people are making such a big deal about the Quick Start Guide? I noticed the issue of having to press the guide button twice to get to the listing (a usability issue), but Rogers has developed a way for me to customize it, so that I can now go straight to the guide if I want.

    I found it a little odd that another button press was added, but it’s a personal preference. Did I lose it and threaten to cancel my accounts? No. It’s not a big deal!

  30. Felix

    Whoa Rogers did something right… well fixed something they did wrong. So how’s about removing the cap on monthly downloads?

  31. Justin

    Without overstating it, it’s significant that a corporation like Rogers is now owning up to mistakes and providing simple, solid solutions to satisfy its customers.

    I hope this new spirit becomes infused in EVERYTHING Rogers does. Your customers will thank you for it.

  32. Mike

    I like the way the Rogers listens to its cusomers. Will there be a way to choose the channels in the sports mix? It would be great to be able to add 6 Super Sports Pak games.

    1. Rogers_Richard

      Hi Mike.
      Thanks for your comment and question. Right now, there are no plans for customization of the channels on the TV mix channels. Should this change, we’ll be sure to put an update-post on RedBoard.

  33. leo

    I to have been a little fed up..well way more than a little and wish the option to just remove the stupid “quick start”??? menu for the old guide. what makes this truly annoying though is the lag encountered when using this guide. it makes for a time consuming search at times for a simple tv guide. maybe rogers could devote more bandwidth to the guide to correct this problem(or whatever is causing it)..I to have been shopping for alternatives to rogers because of this. Yes its a small thing but…they don`t ask,they won`t option,and they only back down when enough complaints are received(sort of). to me that is not customer service..

    1. Rogers_Richard

      Hi Leo,

      Thanks for your comment. I’ll pass along your observations about the lag and recommendation to the team responsible for Quick Start. Stay tuned later this year for some technology updates and enhancements to the interactive Programming Guide.

    2. Dan Connolly

      Right on Leo.

      I thought the battery had run down on my remote but it’s just slow.
      Quick Start is most definitely SLOW Start!

  34. Mike

    I was so freaking annoyed the first time this thing showed up when I pressed guide and every time I had to press guide twice to get to the TV listings just made it worse. In fact, when I had a bunch of friends over to watch Olympic hockey this subject came up very quickly, and everyone agreed that it was really, really annoying. Thank everything-that-is-holy that Rogers has added the option to return to the one-click TV listings. Don’t you field test these things before implementing them across the board? And if yes, then who in their right mind said they were happy about this change?

    1. Dan Connolly

      Hey Mike.

      It’s still two click. They just changed the order.

  35. JAC

    I wish Rogers had invested their efforts in actually FIXING the IPG, so it doesn’t lag and freeze, and perhaps even added a real search engine.

    1. Gerald

      +1 one to this, the most horrendous thing about Quick Start is that Rogers spent time and effort working on something that is universally reviled instead of fixing the the things that customers do care about like the IPG. Rogers is so far behind Bell in set top box technology it isn’t funny. Bell boxes support 16:9 screens, Rogers doesn’t. Bell PVRs allow you to program them remotely, Rogers doesn’t. Bell boxes allow you to hide unsubscribed channels, Rogers doesn’t. Bell has a full range of search options, Rogers is laughingly primitive.

      I applaud Rogers for starting this blog and I’m glad they did do something about the QSG after all the complaints and it’s nice to hear IPG improvements are on the way, however after this QSG fiasco I am not feeling optimistic that the IPG improvements will be meaningful.

      In the past I use to view Rogers Cable as a technology innovator and Bell as a laggard, unfortunately this no longer seems to be the case.

      1. Rogers_Richard

        Hi Gerald.
        Thanks for your feedback – we’ll pass it along to the team.
        We’ll also share more details when they’re ready, but I think you’ll be pleasantly surprised about what changes are in store.

  36. David

    Oh thank god! That screen has been driving me nuts!!!!

  37. David

    You do not fool me. I know what the quick start guide was for. Advertising. From http://rogersquickstart.com/

    “Interactive Program Guide provides advertisers with an uncluttered and unavoidable environment to promote their products and services. Your message will reach customers”

    Love that word “unavoidable”. In my mind you put this near useless quick start guide in front of the guide to maximize advertising revenue, not maximize user experience. I am glad the outrage was enough to force you to make a change (but conveniently, not until after the Olympic TV watching period) but as a Rogers customer the experience of having my experience with Rogers degraded for the sole purpose of force feeding me advertisements will remain with me for years. Your ‘brand’ has suffered significantly in my mind and as such I will never consider using any other Rogers products for the foreseeable future. I don’t want to be viewed as an ad revenue source.

    1. BobK

      It feels like a junior person got out of line in the company and senior people who don’t understand just agreed to implement this strategy. I think the banner ad on the slowstart menu was obnoxious, there are plenty of placed for advertising, that wasn’t one of them in the user interface. Moreover, I think the real drive here was to get people using the pay for demand. I have to conceed, it probably got me to spend another $10 or $20 a month on Rogers because of it. In the end, rogers did the right thing because ultimately the consumer would be looking to take their business elsewhere…and Rogers got the news out about their service. The entire slowstart fiasco was a big advertisement for ROD. Can you imagine that EVERY time I used their product I would curse about the slowstart???

  38. FCD_ID

    Let’s call the the new Quick Start Guide exactly what it is: Just another way to push Rogers On Demand content. As if the Big Red Button on my remote isn’t enough. Note to Rogers Marketing: If you want to sell more ROD, *** get more/better content ***. If you don’t know how, ask your friends at Comcast. They’ll show you how to get all new releases available via on-demand.

    I appreciate the fact that Rogers reacted to criticism and allowed users to change to order of the IPG/QSG, but this ‘feature’ should never have been released without a means to disable it in the first place. Surely, if Rogers did any sort of user trials, they would have foreseen the backlash that the new QSG would have created.

    As for the IPG, it’s embarrassingly out of date, with no search function, and no wide-screen ability — to list only a few shortcomings. Why not fix what’s deficient with existing Rogers services before trying to push new and unwanted functionality on users?

    1. Rogers_Richard

      Thanks for your feedback.
      We are currently working on updates to our IPG, with plans to roll out both enhancements and technology upgrades later this year.
      We promise to update you here on RedBoard as soon we have more we can share.

  39. CSensation

    Although I do agree that other changes need to be made, and the initial implementation of the new menu was abrupt and poorly planned, I think all of you who are complaining about the option being there in the first place is unjustified. After making the change in the SETTINGS options, this should no longer be an issue for anyone. You don’t want to see it? Don’t press the button twice. It’s as simple as that. Criticizing Rogers for not removing it completely is just down right silly.

    Sadly, I have these comments going to my emails now, and although I was hoping to hear something constructive that may improve my experience… hearing complaints about the same thing 30 times is far from constructive. If we keep it up, Rogers will stop listening.

  40. Randy

    Truly, aesthetically and functionally, Rogers’ IPG looks like something I whipped up on my Commodore 64 back in the 80’s.

    While I understand you may not be able to advise exactly what (extremely long overdue) updates are coming with regard to the IPG, can you be a little more specific about the timeframe than “later this year”? That could mean anything from next week, to December. At least what quarter you’re looking at?

    I have to tell you, my frustration level with this is pretty much at the tipping point, now that I’ve seen the innovations Bell is offering and for a significantly lower price.

    I have literally had the phone in my hand to call and cancel my $200+/month Rogers cable/internet services and move to Bell but don’t want the hassle and keep hoping an improvement is around the corner. If you can’t at least advise the “when” if not the “what”, I’m afraid I’m done with Rogers.

  41. Jeff

    The Quick Start Guide certainly didn’t end up being as great as everyone was hoping. Not to say that it isn’t something that can be improved for future use. Features that I was looking forward to that didn’t end up being a part of the program was a ‘search for title’ feature, in which you could use the letters below the numbers on your remote to type in the program you’re looking for and it displays that programs show times for that day. I realize you can get that info from the old guide through the themes section, but that process is long and tedious. The info is already there in the background, now just allow us to search. Another feature I would find handy would be a section within the Quick Guide called ‘Movies’ or ‘Sports’ that actually tells you what sports or movies are playing. Not, as it is now, the station names that fall within those broadcast themes. The TV Mix is great, I do like this feature. Although I would love to have an option to create ‘Jeff’s Mix’ that I can customize to my own stations. Just a few things I felt fell short with this launch. As for Rogers listening to the customers and implementing this basic resolution so quickly I give the team working on this a standing applause.

  42. Jc

    Great start. Now just get rid of the Quick Start entirely. If you feel you need to keep it then find some other option – tie it to some other button.

  43. the brother

    I am hoping Rogers will wake up and finally smell the new millenium. I am humbly looking forward to the day when I can program my Rogers PVR from my Rogers Blackberry even if it is via a new BB app. Will this happen in my or my childrens’ lifetime? Are any of these features going to be available when the new PVR is released? Will an ethernet connection be required? So many possibilities. So few answers…

  44. On the subject of the new PVR, why the total absence of news from Rogers about the Cisco Explorer 8642 HD PVR (see picture here – http://www.twitpic.com/184g5x )? It’s available in two models (160GB & 500GB) in the Rogers stores and online at The Shopping Channel. it’s discussed on forums like Digital Home – http://www.digitalhome.ca/forum/showthread.php?t=121856 – yet, only cricket sounds on Rogers sites. Also why is it for sale only? I sure would like to swap my ancient PVR for this new one. Hello? Is this mike on?

    1. Rogers_Richard

      Hi Robert,
      Thanks for the comment and question.
      While not available yet, we will be making the 160gb PVR available for rental this summer while the 500gb will remain a for-purchase item. Regarding your question about Rogers.com, unfortunately we can’t speak about content that may be in the works for the website at this time.

  45. James

    This is likely not the best forum for this, but I would like to applaud rogers for at least starting to consider the problem of their user interface.

    As new ideas are being considered, I have two recommendations which, no doubt, have already been posted more than once in the litany of comments above(which I didn’t patiently sift through to check for repetition): (1) The first-letter-only search feature needs to be replaced. As is, it is better to flip through all of the channels rather than sift through all of the shows in the next three days that start with ‘S’ (2) Please, please, please either hide or color-code channels to distinguish between channels I subscribe to and ones I don’t.


  46. Craig MacDonald

    Let me first say the the quick start menu was an extremely annoying example of a large corporation not only NOT listening to their customers, but NOT even bothering to ask. I have no interest in this pointless menu that causes me to have to press the button hundreds of more times a day than I used to.

    THE QUESTION I HAVE IS… why does this quick start menu appear on one of my TV/Receivers and not on the other?? Initially, it appeared on both of my receivers but mysteriously it complete dissappeared on one of them about two weeks ago..??

    I have changed the order on the TV/receiver that it still appears on, so I am somewhat less annoyed at Rogers now.. but I do not understand why it completely dissappeared on my other TV/receiver set??

    I have to say that with this change it seemed to me as if Rogers had slipped back into their “monopoly mode” where they were behaving as if they were the only game in town.. Rogers better remember that I get “I miss you” letters from Bell twice a month offering me some attractive packages!!

    1. Rogers_Richard

      Hi Craig.
      Thanks for posting your comments and question.
      Your question sounds like it may be an issue related specifically to the Digital Cable box. Have you tried calling our technical support centre? If not, you can reach them at 1-888-764-3771.

      1. Craig MacDonald

        Richard thank you for responding, but your replay was not particularly helpful … My question was basically “why is one of my digital cable boxes not displaying the quick start menu at all” and based on my criticism of the quick start menu, I would have thought you would understand that this is the way I prefer it.. therefore why would I call the technical support centre?

        Let me restate my question… HOW DO I COMPLETELY DISABLE THE QUICK START MENU? (it is completely disabled on one of my digital boxes and not the other). I understand how to change the order, and I have done so, but I do not want the quick start menu to come up at all? It causes me to press extra buttons… every time I want to exit the guide without changing channels.

        AGAIN this quick start menu is very aggravating and I want to disable it completely on both of my digital boxes.

        Can this be done?

      2. Rogers_Richard

        Hi Craig,
        Unfortunately, there isn’t a way to disable the quick-start menu. As mentioned above, if you change the order of the menu, you’ll pull up TV listings first. From there, you can go right to a channel or press exit if you don’t find a channel you want.
        Hope this helps!

  47. Kasey

    This is great!! Thanks for posting :) I’ve already changed my settings.

  48. Zach

    I just switched to Rogers from Bell Expressvu after many happy years with Bells TV service, but unhappy with their internet speed and reliability. I’m now very happy with Rogers internet, great service, great speed, but VERY unhappy with your TV service. I have the HD PVR, and I have to say the IPG is a joke compared to Bells. Their is no easy way to search for the five or six programs I want to record every week, for instance I just searched for House so I could record it each week, got a listing for earlier today and tomorrow on channels I don’t subscribe to, but none for the show next week.

    I realize you are dealing with a third party STB manufacturer here, but if you made your program guide even usable you would have many more customers, I’m seriously thinking of switching back to Bell within my 10 day grace period. And can we not have a full 16:9 HD guide?!? I can’t read anything, this is not rocket science here, just simple software code! Thanks for listening to my rant, please tell my your going to fix the guide or I’m back to Bell for TV (not internet though).

  49. Tom

    No kudos from me. The change was made without proper customer feedback. The option to control the order should have been there from the start and not require an outpouring from people so annoyed it was worth checking out Bell’s satellite offering.

    I called Customer Service and got in contact with the Rogers Executive Office to voice my displeasure with this and several other issues that degrade the viewing experience. Was I contact by Rogers when this option was made available? No. I guess you assumed that we’d see the option when we saw the QSG. Wrong. I skipped over that puppy so fast I never saw the option. Oh, by the way, did you inform your advertisers that many people never saw their ads because we skipped to the channel listings so fast? Didn’t think so.

    No, I had to stumble across someone’s Twitter posting to find out about this.

    And to top it off, it’s buggy. When I switch to the proper order of channel listings followed by QSG, the QSG page incorrectly tells me if I press the Guide button again that I will view the Channel listings again. Wrong. It exits to the full screen program.

    This isn’t the place to vent about all the other problems with Rogers cable TV service (contact me if you want my list), but I’m sure you good people see the writing on the wall that there will be, in the not too distant future, a way to watch programming without cable TV. You should be working on making the viewing experience so great that we don’t even think of alternatives. As it is, I’m constantly trying to find a way to drop Rogers Cable. The QSG fiasco just increased my motivation.

  50. Tom R

    No kudos from me either. This change without consultation is a reminder of the general disregard that Rogers displays for its customers. It’s reminiscent of the negative option billing fiasco in the ’90s (http://en.wikipedia.org/wiki/Rogers_Cable#Negative_option_billing). Rogers again shoved a change down the throats of consumers that they must have known would be generally disliked (the other possibility being they are just oblivious) and hoped the outrage would be minimal.

    1. Tom R

      Well maybe not must have known but they should have. What kind of testing was done before this “feature” was unleashed?

    2. Tom

      I believe it was just another ploy to sell advertising. There is nothing in the Quick Start Menu I’m interested in, but at least I can hide it now.

      So when are there going to be positive steps to improve cable TV, like getting a decent PVR and HD channel guide, decent searching, hide channels we never watch, and on and on … ?

  51. Randy

    So, as you can see by the frustrations expressed here regarding Rogers’ PVR and IPG offerings, they aren’t very well received and haven’t had a significant upgrade (no, the QSM is not an upgrade) in years.

    I, and several others have pointedly asked for either details on the hinted improvements, or at the very least, some time frame in which we might expect to see these much needed and long-awaited changes.

    As Rogers seems unable or unwilling to commit to anything with regards to this, I will be calling to cancel all services with Rogers and sign up with a content provider whose technology seems at least to be from this decade.

    1. Rogers_Richard

      Hi Randy,
      I appreciate your concern about timing and as soon as we have news to share, we’ll be communicating it to our customers. In addition to RedBoard, you may want to follow us on Twitter @RogersBuzz, where we also share news and provide updates.
      I hope you’ll stay tuned to what will be some key enhancements later this year.

      1. Chris

        I know you can’t say yes or no but is one of those enhancements an 30 second skip button? I went to a friends with bell and they had one and then they laughed at me for not having one, wondering how I possibly watch recorded TV without one. After seeing it in action I wonder the same thing.

  52. Craig MacDonald

    Richard, let’s hope that if and when Rogers finally makes an upgrade to their menu that they take some time to get some input from their paying customers.. This change was an absolute flop… even the concession that was made allowing us to change the order is still a pain in the neck, because to exit I still have to press the button an extra time, or find the tiny exit button.. it’s very annoying! We need the ability to fully disable this new quickstart menu feature.. if Rogers doesn’t do that it’s just further evidence that Rogers doesn’t listen!

    1. Bobk

      yes, it is very annoying still. Of all the products I own, and my god I own a ton of products, I have never seen anything in my life remotely close to this obscene function. It’s like a duc(t)k tape repair. Instead of doing it right, they promote themselves thru the noise with this ROD service. The cable company is supposed to be invisible. On one hand they did get their message thru on the ROD service to the customers, I use it more frequently now for sure. So they were successful at changing behaviour. However, my distaste for the Rogers corporation has grown immensely. At what price did their success cost them? That is a price they will pay in the future if they don’t get repair the damage caused.

  53. annoyed

    I was so happy to discover that I could change the order of the quick start to show the guide instead of the insipid ‘quick start menu’
    Unfortunately, when I change the order I lose the sound (4250 box HDMI connection).
    The sound returns when I unplug and reboot the box, but so does the annoying ‘quick start menu’

  54. Craig MacDonald

    I have exactly the same problem on my second receiver.. if I change the order of the quick start menu, I lose the audio, and the only solution is to unplug and reboot the receiver..


    1. David Bray

      I have the same problem (no sound after changing from default order of Q-Start menu first) … PLEASE FIX THIS!!!!

  55. Bob Stockley

    Please add me as one of the Many, ( it seems) that see no value in the QSM and am greatful to find that I at least can swap the order.. Though it will probably take a few days to retrain my self not to automatically hit the menu key twice.. must admit that I thought the idea sounded interesting when I recieved the mailer from Rogers late last year but Interest quickly turned to frustration as there was certainly nothing innovative or useful..

    It seems Rogers actually believes its own ads..
    I’ll tell you a little seceret you no longer have the “Most ” the “Fastest” the “Only” or the “Best ” …of anything

    If you really want to attract new customers Or even keep the ones you have You need to offer “Todays Customers” Tomorrows features and functionality..

    Remember your competitors are already offering what you are sort of, maybe, promising we will see sometime probably in the near the future..

  56. Brenda

    Thank you! The “Quick” Start Menu was an immediate source of frustration and quickly beame known in my house as the “Guide Guide”. We sent a formal complaint to Rogers and at least they recognized how unhappy people were and made a change. I do; however, feel that the Propaganda Menu… opps I mean, Quick Start Menu should just be eliminated altogether.

  57. Paul Lacroix

    Like Craig and Annoyed above, I too lost sound after swapping the order of the Guide and the QS menu, and had to unplug and reset the device.

    However, after attempting this fix three within 10 minutes (mostly to confirm that it was indeed a problem with the box before calling Tech Support), it now works just fine. The Guide is accessible with one button touch, and sound is normal.

    All I can suggest is trying to make the change a number of times, to see if the glitch disappears… don’t know if it’ll work for you. but it did for me.

  58. gummy


  59. Craig MacDonald

    I have the same problem here as well.. ever since implementation of this new Quick Start my remote/receiver has frozen up 4-5 times, requiring a complete reboot to restore the function.

  60. Bill Gates

    changed this instantly
    uhh i think you guys should change the guide as quickly as possible, and speed up the guide.. it takes like 2.5-3 seconds for it to fully open up AND the search is not very good.

  61. Carrie Conlon

    It is still clicks, whether the listings come first or second. Allow for an option to disable all together, or assign the ‘quick launch’ to another unused button and not the guide. If this was all in the name of additional advertising, just add it to my bill as ususal and get rid of the useless additional screen.

  62. Mike

    Rogers, shame on you. Adding an unwanted and time consuming service and naming it “QUICK START”; its a lie. the truth is it is “SLOW START”.

    Changing the order = zero improvement.

    ADD one more option to allow opting-out of this unwanted, repeated and irritating menu. I don’t like seeing this ADDED menu, multiple times in a viewing session of TV, unless I give up the programming guide and recording on my PVR.

    For many, many customers, QUICK START in reality is SLOW START

    WHY?????? To push us toward advertising, and pay per view programming that there is already a separate and direct button for?

  63. Craig MacDonald

    Well said Mike, this sums the issue up quite well.. the one thing I will add is that Rogers should change the title of this tip/thread to “WE’RE STILL NOT LISTENING”..