We previously provided a review of the Gear 2 Neo and as we’re still excited about the wearable, we wanted to share even more about its features. In the post below, Connected explores three cool capabilities of the Gear 2 Neo.
A remote on your wrist
The WatchON app on the Gear 2 Neo lets you control your TV, right from your wrist. Aside from being a useful add-on in the living room, its prank potential outside the home is near endless. Check out the steps:
1. On the Gear 2 Neo homescreen, swipe across to find the WatchON app and tap to launch.
2. Ensure the infrared LED sensor at the top of the watch has a line of sight with the component you want to control.
3. Tap the component in the top left to switch between controlling TVs, DVD players, set-top boxes, etc.
4. The onscreen buttons will change based on what component type you’re controlling.
Will help to find your phone
Has your device fallen between the sofa cushions? Is it tucked in your knapsack in the closet? If only you knew, because you need it immediately. Thankfully, the Gear 2 Neo makes it easy to find an errant smartphone. Here’s how:
1. On the Gear 2 Neo home screen, swipe across to Find My Device and tap to launch.
2. Tap Start. Your smartphone will start chiming loudly.
3. When you find your device (hooray!), just tap Stop on the Gear 2 Neo or swipe on your phone to silence the chime.
Get the pulse
The Gear 2 Neo has an integrated heart-rate sensor on its back. This, along with the variety of health and fitness apps packed in, can help you see what condition your condition is in:
1. On the home screen, swipe to find Heart Rate and tap to launch.
2. Tap Start. The green onscreen heart blinks to let you know it’s measuring.
3. Stay still and at rest while your heart rate is being read.
4. Within a few seconds, you’ll receive your heart-rate reading.
How have you been using your Gear 2 Neo?
Happy Friday, readers. In this week’s Weekend Reading we’re exploring reviews from our friend the IT Nerd, sharing how Rogers First Rewards can put you right in the game and learning about iOS and Android Chrome updates.
IT Nerd continues to geek out with Rogers
As we noted a few weeks ago, IT Nerd, one of my favourite bloggers, is now a Rogers customer. While he has previously reviewed countless Rogers mobile devices, we’re delighted that he is beginning to explore his experiences with Rogers Internet, Next Box 3.0 and Rogers Internet. Within his posts the IT Nerd provides his positive feedback, along with key tips on how to improve our product features.
We look forward to even more posts from IT Nerd, and encourage all customers to share your experiences, reviews and tips with us and fellow Rogers customers. That’s what our community forums and Idea Box are for!
Do you have Rogers experiences or product tips you’d care to share?
Use your Rogers First Rewards points to get in the game
Good news, sports fans – if you’re a Rogers First Rewards member, we’ve got two new rewards in our catalogue that will have you cheering. Right now, you can use your Rogers First Rewards points to redeem for Rogers Cup tickets and Toronto FC VIP experience tickets.
For Rogers Cup, we’re offering members two tickets to watch the action on opening night in Toronto (August 4). Toronto FC devotees have two games to choose for their VIP experience (July 26 against Sporting Kansas City and August 23 against Chicago Fire), including seats for you and a friend in the Rogers Red Zone, watching the warm up at field level, meeting a Toronto FC personality and other great perks.
Visit rogersfirstrewards.com for more details. Will you be attending the Rogers Cup?
Bugs be gone with new Chrome
Good news Chrome users; this week Google released its latest versions of Chrome for Android and iOS. As reported by Mobile Syrup, Chrome 36 for Android Now is available from Google Play, and includes performance improvements, bug fixes, the return of Google doodles and non-mobile pages look better across all screen sizes and resolutions.
Fear not iOS users, the new and improved Chrome for iOS, available through the App Store received small, but significant updates as well. In addition to bug fixes, the new Chrome for iOS allows mobile sites that have added Cast support to work with your Cast-enabled device, which helps to support a number of video sites like YouTube.
Do you have a preferred mobile web browser?
Have you ever visited a friend’s house or used your phone at a party to connect to Wifi and saw a witty or down right hilarious network name? Or perhaps you’ve recently had your Rogers internet service installed and the default network name (SSID) of ‘SMC8014W-G’ just doesn’t match your personality. If so, you’re probably asking yourself, “How do I change my network name?”
A few weeks ago we answered this in a Rogers Community blog post, and our Community Forum members found it very useful. Here are the steps to change your network name:
You will need to find out what the Default Gateway IP of your Rogers Gateway Modem is. Hint – it’s probably 192.168.0.1 However, if you want to be sure, you’ll be able to do this quickly from the command prompt with IPCONFIG:
- From your Windows desktop hit Start and click Run. Now type cmd and then click OK. This will launch the Command Prompt window.
- In this window type IPCONFIG and hit Enter. Your IP configuration will now appear. From here you can confirm the Default Gateway IP.
Copy the confirmed Default Gateway IP and paste it right into your browser’s address bar. (Do not put ‘www’ in front of it):
- You’ll now see a Log In screen. The Username will be cusadmin and the password will be password.
- Click Login to get to your Rogers Gateway Modem configuration menu.
- Next, click the Wireless tab and then the Channel and SSID tab.
Now the fun part!
Type your desired network name into the SSID box. Then click Apply to save the settings. Once complete you’ll need to reconnect all your wireless devices again as if it was a ‘new’ network.
And that’s it! Be creative, be imaginative and then visit us and other members at the Community Forums here to let us know what you changed your network name to.
Tell us, changing your network name important to you?
Do you have questions about your Rogers products and services? Check out Rogers Community Forums, a place for in-depth support from over 260,000 peers and nine resident experts.
It’s summertime! Hello to backyard BBQs, beach days, parties with friends and families and spontaneous trips. Summer is a time to be carefree, to be on-the-go and carry nothing but a towel, sunscreen and a smartphone.
In early April, we announced the launch of our mobile payments app, the suretap wallet. It’s an easy, convenient way to make payments with your smartphone. While I’ve used suretap here and there, I’m taking the opportunity to use it more throughout the summer since it’s easy and convenient. Here are some of the ways I’ll be using my suretap wallet:
- Cooling off: Whether I’m making a quick iced tea run in the middle of a workday, or on an evening ice cream walk, thanks to the suretap wallet all I need to take with me is my smartphone and I can make those simple payments with the tap of my device.
- Beach day prep: Sunscreen, towel, snacks, music and a good read are all beach essentials. I rely on Indigo for this summer’s latest books, and with the suretap wallet, I can add an Indigo gift card to my wallet from the Card Store, and top the card up with funds to make contactless payments.
- Party planning: Hosting a backyard BBQ? If you need to stock up on food and drinks, the suretap wallet can be used at all LCBOs and the majority of chain grocery stores.
- Sending thanks: You may find your social schedule gets a little busier in the summer. Dinner parties, backyard soirees and weekends visiting friends at the cottage leave little time for planning thank you gifts. The suretap wallet lets me send digital gift cards to friends and family from places like Earl’s, Milestone’s and even local spas.
- Gas’ing up: Heading up to the cottage for a weekend away always starts with a stop at the gas station. The suretap wallet is accepted at most major gas stations across Canada, like Shell and Petro Canada, so you can make those quick payments at the pump.
Also, as an added bonus, receive a $20 credit when you download the suretap wallet and add the Rogers Prepaid MasterCard by July 31.
How will you use your suretap wallet this summer?
Summer is in full gear and a vacation is upon us! Even though I tell myself I’m going to unplug when I’m away, I know I’ll still be on my phone for the things that are really important to me like sharing photos, and chatting through Facebook or navigating my way through New England on a little trip to the U.S.
To ensure I’m using my phone smartly when I travel to the States, I always take 5 minutes before crossing the border to visit our Tech Essentials site for great info on how to roam wisely. The site not only gives me info on the basics like different roaming packages, it also walks me through steps to disable apps I don’t need running all the time. There’s even a short how-to video that I watched as I waited for a flight to Chicago last summer. The video showed me how to make small smartphone setting changes that helped me stay well within my data allotment, even though my phone was my tour guide for the weekend.
What I’m loving about the Tech Essentials site this year is that it’s even simpler to find the info I need. With a fresh new look and updated content throughout, it’s easier to use than ever. For example, the data calculator lets me estimate my usage by day, week or month, helping me decide how much data I need for my road trips. The site also clearly explains streaming vs. downloading for all my entertainment on the go.
In addition to roaming insights, the site has further info to help me get the most out of my technology and communications services. For example, it provides best practices for staying safe online, tips to avoid overage fees, tech insights for parents, and more. I’ve got it bookmarked so I can visit periodically throughout the year.
But for now, it’s all about vacation. Tell us, are you roaming in the U.S. this summer?
Happy Saturday! Today we’re sharing Canadian stats, celebrating records and introducing the LG G3. Cheers to this week’s Weekend Reading.
True North Strong and Connected
I am very proud to be Canadian – I wear my red and white with pride. In honour of my patriotic pride, I thought I’d share some Canadian tech and social stats:
- A recent Stats Can report revealed 83 per cent of Canadian households have at least one cell phone
- Google found that of those Canadians who have a smartphone, 66% access the Internet every day on their smartphone and 79% never leave home without it
- According to a report by We Are Social, an hour and fifty-one minutes is the average time that Canadian mobile internet users spend using mobile internet each day
- We Are Social report also revealed that there are over 19 million Canadian Facebook users. That’s over half of the Canadian population!
- Top three Canadian twitter handles include: Justin Bieber, Michael Buble, and Georges St. Pierre
Join in! Share with us any Canadian stats you have found. They’re really interesting, eh?
They Selfied to Success
Talking about Canadians, on Canada Day fellow canucks recorded a new Guinness World Record for the most number of selfies taken in one hour. As reported by Mobile Syrup, Skittles worked with Degrassi star Melinda Shankar who posed in Toronto with fans at a rate of 5 selfies per minute.
Are selfies an hourly, daily, weekly occurrence in your life? When is proper selfie time?
LG stirring up some excitement!
LG announced on Thursday that the LG G3 is coming to Canada – and will be available with Rogers early August. The device rocks a high quality anti-scratch body with HD display for ultra-sharp images. Along with a feature lets you adjust your keyboard size and layout, the LG G3 has a one of a kind smartphone camera, a removable battery for super-long use, and more.
Stay tuned for more details. Some would say this phone puts the LG in Looking Good.
Scoring a new Twitter record
I have been actively following the World Cup, and I’m not alone – the whole World is watching with me. As shared by the CBC, the Associated Press reported during a Brazil vs. Chile game, Twitter hit a new high. After a Chilean player missed the post in a penalty shootout, the World Cup broke an all-time record for online buzz during a live event, with almost 389,000 tweets generated in a minute. I guess it brings new meaning to the term ‘chirpin’.
Do you tweet during sporting events?
Rogers Office of the Ombudsman recently released its Annual Report. We sat down with Rogers Ombudsman, Kim Walker, to get her thoughts on what her job is all about and how she and her team helps customers.
Tell me a bit about yourself, what’s your background and how did you end up as Rogers Ombudsman?
After 18 years with Rogers (mostly in Customer Care) I learned a thing or two about what customers and employees face from day to day. I was always attracted to roles where I could use my connection to customers to improve our business. Beyond my career in the call centre, I worked in IT on billing systems and in Customer Experience working on policies that directly impact customers. It became very clear to me that I belonged in a role like an Ombudsman where I can use my deep knowledge of the business to recommend changes that would improve the customers’ experience with Rogers. Being Rogers Ombudsman is by far my favourite role yet!
What’s your process for handling customer complaints when they get to your office?
Very simply, I respond to all correspondence personally and help people find their way through the four-step process for complaints. If they are not satisfied as they go through the process, our office opens a case in the fourth step.
We then interview the customer to get their perspective on the dispute. From there, we investigate internally which typically involves listening to calls, interviewing experts and reviewing the relevant account histories. The end result is a written report to the customer with a recommendation designed to resolve their complaint. We have seen great success with this process since 93 per cent of all customers last year accepted our recommendation.
Are there any particular findings in this year’s report that stand out? Why?
The most obvious fact about this year’s report is the increase in overall complaints to our Office. We see this as a reflection of the efforts we’ve made to ensure customers’ voices are heard– more and more of our customers know the Ombudsman Office is available to help with any unresolved issue. I am very confident in the improvements that have been made and the ongoing efforts to listen to our customers and I think we will see this number come down by this time next year.
What are some of the most common customer issues you encounter?
Sometimes our plans and promotions aren’t as simple or clear as they should be. The most common customer complaints are about billing or service changes. We know this is an area we need to improve on.
What’s the role of your office in helping Rogers to identify and fix the most common complaints?
Not only do I get to hear customer feedback directly, but I also get to participate in boardroom discussions about the issues I hear and help establish action plans to make sure we make the changes needed to address the problem areas. This is probably the most satisfying part of my job since I get to tell customers that in many cases, they are directly influencing changes within Rogers.
Do you have any advice for customers who have a problem and feel they’re not being heard?
So glad you asked! Yes, I would tell them the industry is changing rapidly. What once seemed like an impossible feat is no more. Don’t give up and assume that you don’t have a voice because there are people waiting to hear you. I’ve included some practical steps to help you navigate Rogers 4-step complaint escalation process in my Annual Report.
World leaders hashtag too
While you may think of Twitter as a platform used mostly by consumers and brands, PR firm Burson Marsteller’s annual study ‘Twiplomacy’ revealed that international leaders and governments are jumping on the Twitter bandwagon.
Call me nerdy but I think this is pretty cool! The study showed that more than 83 per cent of all United Nations governments have a Twitter presence. More than 3,100 international embassies and ambassadors are now active on Twitter, with a 28 per cent rise in accounts this year among government users.
The survey placed Prime Minister Stephen Harper’s Twitter account in 44th spot among 50 world leaders. But fear not – the survey also revealed Ottawa is getting digitized! As reported by the Toronto Star, Canada was actually identified as one of a small group of countries that have Twitter accounts for most embassies and missions.
What world leader are you following or would like to follow? I bet you’ll be able to find them in the Twittersphere!
Welcome IT Nerd!
We are excited to welcome our friend the IT Nerd to the Rogers family. In a recent blog post, he wrote about customer recommendations that led him to switch to Rogers. He said that since switching, his life has become “much, much better.” He shared his positive installation experience, painless migration and gave kudos to our customer service – music to our ears!
IT Nerd: Thanks for choosing Rogers for your Internet, phone and cable services. We welcome you with open arms and fast internet speeds, and wish you the happiest of surfing, chatting, and PVRing!
New messaging app ‘Slingshots’ its way into Canada
As of Wednesday, Facebook’s new messaging app, Slingshot is ready for Canadians to download – so… shoot away! Available for Android and iOS devices, Slingshot lets you send photos and videos that self-destruct. As explained by the Financial Post, photos and videos on Slingshot disappear shortly after people swipe them away. Viewed messages which can only be seen once by each member of the conversation, are wiped from servers in a week, and messages that are never opened are deleted within 30 days.
As explored by Mashable, users are required to respond with an image or video in order to unlock the messages they receive. While some may see this as a ‘catch’, I think it adds a little more excitement to opening up a new message.
Do you think you’ll be ‘Slingshotting’ any time soon?
A golden device
The HTC One (M8) in the stunning shade of amber gold is now available in Rogers retail locations and online at Rogers.com. This fashion-forward colour is exclusive to Rogers and complements the device’s innovative, sleek and award-winning design. Check out our previous posts to learn more about the HTC One (M8)’s specs and user-friendly features.
Do you think smartphones are becoming the latest fashion accessory?
Connected shares how to reset your cable box, overcome error message and put the power back in your remote control so you can keep on watching your Rogers Digital TV.
How do I reset my digital cable box?
1. Start by unplugging the power cable, either from the wall outlet or from the back of the digital box.
2. Wait 10 seconds, then plug it back in.
3. You’ll see the word “boot” appear, and the box will take about five minutes to reset. When the box displays the time, it’s ready.
4. Press the power button on your remote or on the front of the digital box.
Note: Make sure your TV is set to the right input for the digital box or on the right channel (3 or 4).
If this doesn’t work, you may need to reauthorize your digital box. Here’s how:
1. Call 1-866-894-9962 and follow the prompts.
2. You’ll be asked to enter the phone number associated with your account. Once you do, your digital box will be reauthorized. It may take up to 30 minutes for it to take effect.
What do I do if Rogers On Demand won’t load or is showing an error message?
Sometimes the communications between your digital cable box and the broadcaster can be affected by factors such as a weak signal or outdated wiring in your house. The best and easiest solution to this is to just reset your digital box (see above). If that doesn’t do the trick, visit the Community Forums or send us a message on Facebook or @RogersHelps on Twitter.
What do I do if my remote is not controlling my digital cable box?
If your Rogers remote isn’t controlling the volume, channels or turning the box on and off, try these steps:
1. Make sure the remote is set to Cable Mode by pressing the CBL button. Also, make sure there’s nothing blocking the remote’s signal from reaching the digital cable box.
2. Make sure the batteries aren’t dead. When you press a button at the top of the remote (CBL, TV, AUD, DVD, VCR), it will glow red. If not, try replacing the two AA batteries.
3. Finally, try adjusting channels and volume using the buttons on the set-top box. If they don’t work, try rebooting the box (see above). If they do, try the remote again.