- Congrats @nicholascherry - you've been selected as a winner in our #RoamOn Challenge! Follow us and we'll DM you the details.
Bell and Telus don’t like that we’re giving you a really cool interactive online experience called GamePlus™ to supplement your hockey watching. And now they’re saying it violates CRTC rules, claiming it was produced primarily for TV and that we shouldn’t be able to offer it just to you. The complaint makes no sense, especially when this is exactly what the CRTC rules allow – unique features that take advantage of the power of the internet and the latest technologies.
They’re claiming fewer fans have access to games, but the facts are clear: fans can watch more games than ever before, both on air and on Rogers™ NHL GameCentre LIVE™, no matter who their service provider is. All consumers have access to this programming, which is produced primarily for conventional TV. Everyone sees the same camera angles and the same replays, chosen by the production crew.
GamePlus™ is different. Within Rogers NHL GameCentre LIVE™, you and other Rogers customers can access GamePlus™ to control your viewing experience with different camera angles and replays, like ref cam. It’s a different experience than what everyone else is watching – but it’s not exclusive access to games.
What’s really telling here is that given the chance, our competitors would do exactly the same thing: Bell bid for the same exclusive NHL rights and lost, and Telus has proposed changes to the rules that would let them offer exclusive features to their customers, but not us.
We’ll continue to follow the rules set by the CRTC and won’t stop giving hockey fans more.
With winter just around the corner, many of us may be headed to the U.S. to catch some rays! Did you know in Florida the average temperature in November is 26 degrees? Enough said. To get the most out of your trip as you bask in the sun, or scarf down a deep dish pizza in Chicago, be sure to bring along your smartphone. Here are our tips on how to use your device when you travel the States.
Ensure you’re covered
You never know where you might bring your device – to an evening dance party, a sandy beachfront or an amusement park with wild rides. To prevent damage to your screen, get a translucent screen protector that will shield against scratches and dust. We also recommend protecting your smartphone with a case. Not to mention it can really dress up your phone in a style of your choice. Available in multiple colours, and materials, cases are your ultimate defence against device disaster while travelling.
Your smartphone can really come in handy when you’re traveling. Use it to find directions, stay in touch and upload photos so your friends back home can live vicariously through you. Last week we told you about ROAM LIKE HOME™, a new technology that lets you use your Share Everything plan just like you would at home while you’re in the U.S. For just $5/day when roaming you have access to the data and unlimited talk and text included in your plan. This means you can use your data to Instagram a photo of the Statue of Liberty, call home to say you’ve made it to your resort, or text your parents to say you’re staying a few extra days. Once you’re enrolled, there is nothing more you need to do for future trips to the U.S. If you have not yet enrolled, get the details on how to do so in our blog post.
- Use your device as a travel agent and tour guide:
- Coordinate your days in the U.S. with TripIt – an app that develops a master itinerary for your trip so all your plans are in one place – including dates, times, and confirmation numbers, plus directions, maps, weather, and more.
- Select where you’ll be dining with advice from locals and experts with Foodspotting. Using the app you can browse photos of nearby dishes, to see what’s available in your vacation spot.
- Make sure you know what you’re spending with XE, a conversion app that will let you quickly convert U.S. to Canadian dollars.
- Should you wear sunscreen or carry an umbrella? Get instant weather forecasts with WeatherPro that has seven-day forecasts and reports for U.S. locations, plus over two million other international destinations.
- Document your adventures as you travel, with journal apps such as, Trip Journal and Mobility Trip that integrate your entries, photos and videos with trip distance, times and geography travelled. These apps also let you share (if you want) your journey with friends and family in real-time.
Tell us, how have you used your device while travelling to the U.S.?
Firstly – the NHL season is in full swing. Teams are starting to gel, winning (or losing) streaks are taking hold and if you’re like me, you’re using Rogers™ NHL GameCentre LIVE™ on a nightly basis.
Secondly, as we shared last week shomi™ has now launched! And that means some serious binge watching; discovering new shows and catching old favourites.
If you and your family are using both of these awesome products across multiple devices; you should take the time to think about your home Internet usage:
Understand how many devices are online at the same time in your home.
You can watch your shomi picks on up to 2 devices at once, plus through your cable set top box on as many TVs as you like. You can also use your RGCL account on up to 5 devices simultaneously. This flexibility means everyone can stay entertained to the max but will need the support of fast download speeds and strong Wi-Fi for the best experience.
- Does every member of your family have a laptop or tablet?
- Are you using your smartphones to connect to the home Wi-Fi?
- Do you also have other devices or apps connecting online in the background?
Determine how often your family will be using their devices.
- Are you just catching highlights or watching the game nightly and checking out GamePlus™ camera angles?
- Are you spending your lazy afternoon catching up on the latest episodes with shomi or reliving the whole season?
Asking these types of questions should assist you in deciding the right type of internet for you. For example, Hybrid Fibre 60 with download speeds up to 60 Mbps, is ideal for 2-3devices streaming at the same time –great for that ‘second screen’ experience. Or for the always connected household, Hybrid Fibre 150 is a perfect for 3-5 devices online at once. With an eligible 3-product bundle you also get an extra 200 GB per month added to the usage allowances of these packages at no additional cost!
Check out the ‘Internet Plan & Comparison’ thread in the Rogers Community Forums to learn more about what package suits you. Post your questions and don’t forget to include your location, how you want to use your internet and what devices you plan to connect. Our Community members will happily help you find the best internet solution for you and your family so you can catch as many action-packed games and shomi episodes, as you’d like.
Tell us, who watches the most Rogers NHL GameCentre LIVE™ in your family?
Whether your issue or question is related to your products/services or affecting someone you know. The Rogers Community Forums is the place to come for in-depth and well informed peer to peer support.
If you feel like lurking; no worries you can anonymously browse thousands of threads until you scrounge up the courage to join the fun. Once a member you’ll have access to and be supported by over 300, 000 members and our 11 Resident Experts “super users” who are there to help you!
So what are you waiting for? If you’ve got a question, concern or are just curious, I know of a place where 300,000 people would love to meet you.
We support the Wireless Code (“the Code” – click here for a refresher), which established standards for wireless contracts beginning in December 2013. In fact, we were a driving force in pushing for its adoption so customers had clear expectations of what to expect from their wireless providers. And you are benefiting from it, like getting shorter contracts with two year terms instead of three.
Last year we came across a kink in how it was being implemented: the CRTC said that all contracts, including those from before the Code took effect, would be covered by the Code as of June 3, 2015. The code would be changing contracts retroactively – meaning that some customers who had signed three year contracts would be able to cancel or upgrade without repaying their full device subsidy. This technicality means that some customers could effectively pay less for their devices than others.
We thought it was important for you and for us to get clarification (and hopefully to iron out this kink), so last year we started the legal process and today the case will be heard in an Ottawa court.
Regardless of the decision, the Wireless Code will remain in place, you will continue to benefit from it, and we’ll continue to support it.
The stress related to U.S. roaming has just disappeared. Gone are the days of adding roaming plans, swapping out your SIM card or searching endlessly for Wi-Fi. Today we shared news that will change how you stay connected when you are in the U.S.
Your Share Everything Plan will now cover the U.S. For just $5 per day when roaming in the U.S., you will be able to use the data and unlimited talk and text from your Share Everything Plan in the U.S. just like you would at home. Even calls and texts within the U.S. and back to Canada are included. This means you can text your BFF from Chicago; update your Facebook status while lounging in Miami; get directions when you’re lost in Memphis; call home to check in from Portland; Instagram a picture from the Statue of Liberty and more – all for only $5 per day when roaming. Your mobile phone is now your best travel companion.
Simple and affordable
We know not everyone heads to the U.S. for the same reasons – visiting family, shopping, playing tourist, work, etc. – so whether you’re hitting the outlet malls across the border for the weekend or basking in the Florida sun for three months, we’ve got you covered:
- You’ll only pay $5 per day for ROAM LIKE HOME, for a maximum of 10 days on any monthly bill
- This means up to 21 days of ROAM LIKE HOME at no extra charge in that month
- If you’re not using your phone on a particular day when you’re in the U.S., the $5 per day doesn’t apply
- If you happen to use more data than what’s included in your plan, you’ll be charged the same as if you were in Canada. Track your usage using the My Rogers app. You can also switch to a different Share Everything Plan if yours is no longer meeting your needs.
But how do you get it?
If you’re an existing Share Everything customer, you’ll need to enroll first. Starting November 10, simply text “travel” to 222 to get started. All new Share Everything customers as of November 10 will be automatically enrolled so they can immediately start taking advantage of our best roaming rates to the U.S. We listened when Canadians told us roaming wasn’t always easy and affordable. In a recent survey, we found that 49 per cent of Canadians who travel with their mobile device turn roaming off and 66 per cent wait to share photos rather than uploading them in-real time. More than half of people surveyed would rather take a chance on a nearby restaurant instead of using their mobiles to find the top-rated eateries in the area.
That’s why we’ve introduced ROAM LIKE HOME – so you can use your mobile device just like you do at home anywhere you travel to the U.S. Visiting the U.S. is about having fun, not stressing about staying connected. With ROAM LIKE HOME, travelling in the U.S. will never be the same. ROAM LIKE HOME is also coming soon to tablets – stay tuned.
For more information check out Rogers.com.
If you could roam anywhere in the U.S., where would you go?
About the poll Based on a telephone poll conducted by Nielsen on behalf of Rogers between October 9- 18 2014 among 1,115 Canadians aged 18+ who carry a mobile phone or tablet with them while travelling to the U.S. This poll was conducted via a telephone omnibus survey using random digit dialing and has a margin of error of +/- 2.9%, 19 times out of 20.
Calling all bikers, broke girls, headless horsemen…and lovers of all things entertainment! shomi™ is now playing on a screen near you. Beginning today, the made-in-Canada subscription streaming service is available in beta first to Rogers and Shaw Internet or cable customers. Great news for Rogers Hybrid Fibre 50 and 60 or Extreme Internet customers and above, shomi will automatically be included in your plan until March 31, 2015!
Viewers can expect exclusive, binge-worthy television shows and series, favourite films, and curated collections on an elegant cinematic design. In its first year, shomi will be home to more than 12,000 hours of content.
We celebrated the launch with a purple-carpet party in Toronto. The star-studded guest list also included some lucky customers. Check out the Storify below for all the inside scoop from the festivities.
Before you pop your popcorn and fire up your screen, here is what you need to know:
shomi is available in beta trial first to Rogers and Shaw Internet or TV customers, while conversations continue with other providers. Eligible Rogers customers can sign up and begin a 30-day trial and cancel anytime. After the free trial, customers can enjoy shomi for only $8.99 per month. shomi is available on select tablets and mobile devices, online, and on set top boxes. shomi will also be coming soon to Xbox 360 and Chromecast. Check eligible devices here.
shomi was created for entertainment lovers by entertainment lovers
There will always be new shows and movies to discover and binge view. shomi is home to exclusive past-seasons of current hit TV shows not available on any other streaming service in Canada – such as 2 Broke Girls, American Horror Story, The Blacklist, Davinci’s Demons, Modern Family, New Girl, The Originals, Sleepy Hollow, Shameless, Sons of Anarchy, and Vikings. shomi is also home to first-window premieres, like A Young Doctor’s Notebook & Other Stories and iZombie.
Don’t know what to watch? Enhanced features such as trailers, Rotten Tomatoes ratings, and factoids can help steer you in the right direction. Crowded house? You can create up to six profiles per account and personalize them with fun avatars. Plus, you can watch on two devices and your TV set top boxes at the same time.
To sign up and learn more visit Rogers.com/shomi. I personally can’t wait to queue up Scandal, The Originals, The White Queen, and The Americans! To join the conversation, follow @shomicanada #readysetshomi.
Which series are you looking forward to watching the most?
The Commissioner for Complaints for Telecommunications Services (CCTS) said today that Rogers has seen a 40-per-cent reduction in the number of customer complaints since last year and our overall share has decreased 7%. We’ve gone from about equal to Bell last year to having about 35% fewer complaints than that company. We’re glad to see our renewed focus on providing you with good service is starting to pay off, but this is a journey and we have a long way to go. The number of complaints is still too high and we’re working hard to do better. Back in May our President and CEO Guy Laurence unveiled Rogers 3.0, a multi-year plan that includes radically improving the customer experience. These early results are promising and tell us we’re headed in the right direction. We’ve been listening to you, our customers, about the common issues and problems you have, and trying to address them. For example, last year we:
- Made roaming simpler with new, lower priced U.S. and international roaming packages.
- Made device unlocking available earlier.
- Eliminated the mail-in coupon for a Hardware Upgrade Rebate, including the discount in the price instead.
- Created a Tech Concierge Team to provide dedicated customer support for tricky technical issues and expanded Rogers TechXpert, which helps customers keep their computers and other devices running like they should with 24/7 personal support.
We’ve also reorganized internally around our customers and all our customer experience staff have been brought into one team reporting to our CEO. There is a definitely a lot more to do, but we’re serious about making changes and turning things around. It will take time, but through hard work and a relentless focus on our customers, we’ll make things better. Thank you for your business.
Hallowe’en + Tech
In honour of today’s occasion, this week we shared some awesome ways to amp up Hallowe’en with your devices! Whether it’s adding a ghost to your party pics, selecting spooky tunes, or turning yourself into a zombie, check out the best apps we’ve found for this haunted eve!
Are you using tech in your costume?
Say hello to the Sony Xperia Z3
Starting today, we’re carrying the Sony Xperia Z3 in our stores and online. From its thin, lightweight design to its waterproof and dust resistant features, the Xperia Z3 is built to stand the test of time. You can take pictures with the 20.7MP camera and capture wicked video with the 4K video recording feature all while going for a swim! Not to mention it packs quiet a punch with up to 2 days of battery life. Even better – if you’re a hockey fan, for a limited time, when you buy a Sony Xperia Z3 and activate it on a 2-year Share Everything plan you get EA SPORTSTM NHL® 15 for Playstation 4 free. Learn more at Rogers.com.
Are you a Sony device user? Let us know your experience.
Getting organized has never been easier
With Winter on its way, many of us will get super busy – with parties, events, concerts, family gatherings, shopping, vacations, etc. and it can be hard to keep track. Lucky for us, Google has introduced several changes to its online calendar interface. For example, when creating calendar events, it will now auto-complete addresses so you can quickly add locations to your events and even access a map to help you get there. You can also search your calendar for key contacts and events, and send your invites to a single Google Group so your guest lists will automatically update as people join or leave a group.
Try out these updates and let us know your first impressions.
Hallowe’en is my favourite holiday – zombies, candy and an excuse to wear a costume to work – what more could you want? While my traditions remain from year to year – pumpkin carving, handing out treats, watching scary movies, etc., using technology, particularly my smartphone, makes this spooky occasion even better.
A simple search of ‘Hallowe’en’ will automatically generate hundreds, if not thousands, of app results. To help you sort through, here are ones we think will help with your festivities:
First thing is first – the invitation. We suggest using an app that lets you create and send invites with a Hallowe’en theme. If you’re an iOS user, check out the Hallowe’en Card Creator or take it even further with this Android app that not only sends an invite but also an ongoing spooky count-down to your invitees.
- When hosting your party, use music to set the tone. Halloween Soundlab includes everything you need to create your own custom haunted house soundtrack! Or scare guests with an app that plays sounds of zombies, wolves, ghosts, witches and more.
- As you capture the festivities, you can ‘halloweenify’ your pictures in a snap. Might we suggest adding a zombie photo bomb, a ghost in the background, an orange and black frame or a creepy setting?
Get your zombie on
Costumes are key to a happy Hallowe’en. Go the extra mile to make your costume stand out.
- There are many apps that provide a step-by-step guide to help execute your evening look right from your smartphone or tablet. Check out the below to learn how to create:
- You can also incorporate your mobile device into your costume. Digital Dudz, for example, is an app that helps turn your iOS device into a costume complete with animation. While they suggest you purchase one of their shirts to finish the look, the actual app is free and can add a blinking eye, a bleeding heart or an iron man chest to your costume.
It’s always important to stay safe when you’re trick or treating. Of course, we suggest each trick-or-treater should have smartphone, plus you can even increase your safety with apps designed to keep track of the journey:
- With Footprints, available for iPhone, you can automatically track your kids and share locations with family and friends all privately.
- Another option, getting lots of attention this year, is Trick or Tracker. Much like the name suggests, the app, for both Android and iOS users is a great way to keep tabs on your children as they journey through your neighbourhood.
With the 31st right around the corner we wish you happy, safe and spooky tech-filled Hallowe’en!
Tell us, how are you using tech to celebrate this ghoulish occasion?